ComplaintsforMeridian Buyers Group LLC

• Initial Complaint

  12/21/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid off a vehicle never missed 1 payment then I traded it in on a new car. I wanted the same I had on the first vehicle on the new vehicle. I was later advised that **** couldn't give me *** Insurance nor a warranty. I don't know why my new vehicle was 7 years newer. After I went round and round I needed a vehicle so I signed it because I was told by **** we would figure something out. 11 days after I signed the contract I was hit by a ***** driver this being his 5th *** and rubbing from the scene. Needless to say I was injuries badly. ****** **** ****** *** ****** ***** and a totaled car. Meridian Buyer's Group was not concerned about me just the car. I have been out of work since due to my injuries. They call me 15X a day they call my job demanding to talk to me threatening me and my place of employment. They are harassing me. My insurance has paid $****** of my loan and they said there is a balance. I'm still not working. How should I get the money to pay them. Due to this accident I am now ******** with no vehicle. They demand to know how I pay my rent, electric, phone etc... I tried to be nice and let them know every step of the way what was going on. I have no income I have no rent no electric, no phone bill. Not sure why that matters. When I get back to work then call me. Do not threaten me or harass my place of employment. I'm sure there is something they can do until everything is taken care of. They have screwed up my credit score and now they are saying I can't disk to anyone until I surreal to management. Then why are they still calling me and my place of employment. You get nothing for being a great customer and never missing a payment even during 2020.

  Business response

  03/11/2022

  Business Response /* (***0, 5, 2021/12/23) */ Ms *******, 12/23/21 This is in response to your complaint to the Better Business Bureau dated 12/22/21. First, I'd like to acknowledge your frustration with the circumstances surrounding your current situation. It is a fact that you did pay us perfect on your first auto contract with us, and we truly appreciate that. That is why we approved you for a second auto contract dated 8/10/21. Second, I also empathize with your situation with the car wreck and now you're the one injured and having to deal with all this. I'm sorry that happened to you. You purchased this vehicle from a different dealer from your first vehicle. Regarding ***. *** or Warranty must be purchased and or financed at the point of sale. Not every contract has *** nor does the structure of the underwriting guidelines always allows for a *** or Warranty product because your payment goes up and can exceed underwriting guidelines. In this case *** was not on the contract. You could have purchased *** on your own from the Car Dealer at the time of sale if you wanted. However, the *** was not included on the application we received from the dealer. Because your wreck was so soon (11 days you said) after you purchased the vehicle, we still had not received the title from the state. That did add some frustration and back and forth with your insurance company and caused a few month delay in us receiving your payoff. During that time I authorized your due date to be changed as to not show your account as past due, and therefore not reporting negatively to the credit bureaus. Since that time, we have been trying to work with you on your deficiency balance, as your insurance company did not payoff the full amount. Attached is a copy of your signed buyers order and contract. I have also run a payoff reflecting your current balance. Because no payments have been made on the deficiency balance, I cannot stop your account from continuing to report past due. I can, however, help you and your credit by modifying your account if you agree to a voluntary pay plan of a minimum of $*** per month. Upon agreement and your first payment, I will remove all late charges due (see payoff letter). Furthermore, as of today I stopped your interest accrual by changing your interest rate to 0%. I have found that communication is so much easier when people pick up the phone and speak to each other verbally. We have always been willing to do the above, but perhaps it got lost in all the text messages. Please call our office when you are ready to start on your voluntary pay plan, and we'll get the ball rolling. XXX-XXX-XXXX Please ask for *******. Sincerely, ***** ***** President Meridian Buyers Group, LLC Consumer Response /* (3000, 7, 2021/12/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have seen what ***** **** has paid but I have never seen any further documents from Meridian's Buyers Group of what if I owe on said vehicle. I've always had *** insurance on every vehicle. I have never purchased separately. We will see about your payment plan after the holiday's. Not my fault *** lost the freaking title that I was told to send to ***** **** not you. I did what I was suppose too. Calling and harassing me and even the car dealership that I bought the vehicle from and also my place of employment that I haven't even went back to work yet at. I purchased the vehicle August 10th 2021 and was in the car accident on August 21st 2021. I have ****** reports and a lawyer to prove that. I'll let you count of many days that is. Also I was told I can't talk to ******* or ******* because my account had been referee to a case overview and could only speak to management and I was informed that neither of you are management. I was never once offered any type of payment plan just demanded a regular payment with late charges. How sweet? Meridian's Buyers Group is great as long as they can take your payment but *** forbid if you have a serious situation and expect some compassion ******* they don't give a **** about their customers. I'll be in touch with management. Thanks Business Response /* (4000, 12, 2022/03/10) */ Hi. The initial complaint lists the Desired Resolution as a billing adjustment. The Business Response offers one. Well below the contract she signed. Her response on 01/03/22 indicates she does not accept the response from the Business. It further states she will be in touch with management. To date, we have not received any communication from Ms. *******. I am not ***% sure there is anything to respond to, based on Ms. ******* rebuttal. We , based on the last response, are waiting for her to reach out to us. Which she indicated she would. Thanks, Meridian Buyers Group Office (XXX) XXX-XXXX ext 103 Fax (XXX) XXX-XXXX

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