ComplaintsforBlueCross BlueShield of Tennessee, Inc.
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Complaint Details
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Initial Complaint
08/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My child was born 2/9/23 and is now 5 months old. He was added to my husbands insurance not long after he was born as they told us we had to wait until he arrived to add him to the policy. He was then active on the account and not long after they dropped him off of insurance due to my husbands employer not paying enough money for a family plan. All of those issues were solved and i am told the correct amount of money has been sent in however, my son still does not have insurance and we have dr ***** about to go to collections due to them still not providing my son insurance when they have received the money. I have called and called and called and cannot reach anyone at the actual ********** blue shield office i can only reach southern benefits and they tell me the same thing over and over that hopefully it will be fixed in the next few days if they next few days means 3-4 months later then okay i believe it but nothing has been resolved and my son DESERVES insurance. We work to provide for him and this insurance company is not allowing us to be able to provide the best for him.
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Customer Complaints Summary
19 total complaints in the last 3 years.
9 complaints closed in the last 12 months.