ComplaintsforMetropolis Technologies Inc.
Current Alerts For This Business
This company has a pattern of complaints concerning service issues and billing/collection issues. Specifically, consumers report receiving excessive fines for unpaid parking. They further report there are no clear ways to pay in the parking facilities. Some consumers report difficulty getting the QR code to work to make a payment, even when they reach out to the company for assistance with it. Consumers further advise they have paid for parking using the QR code and still receive a parking violation. Other consumers received violations for vehicles not registered to them yet when they disputed the violation by providing proof of registration, they were told that the fine was still due.
On February 23, 2024, BBB contacted the company to request their voluntary cooperation in eliminating the pattern of complaint
On March 1, 2024, BBB met with Metropolis Technologies regarding the pattern of complaint. This aspect of the Business Profile will be updated once additional information becomes available.
As of May 30, 2024, the company has failed to correct the pattern of complaint.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I parked at ******************* on 10/27, and scanned the parking QR code. It took me to a page to select how long I was parking for, and for me to supply my phone number and license plate number. I selected 15 minutes since I just needed to pick up my wife from the train. It was to be about $2.00.Later that day, I checked my receipt, and saw a charge for $9.49, which I verified on my credit card web page. After a LOT of digging on *************************, I found a place to open a ticket on the matter. The reply I got back was that the charge was for a declined payment on 7/7/24 in ***********. I haven't been in the state of ********** since 2019, so I certainly wasn't trying to park there. In my opinion, this business should get poor marks since they make it nigh on impossible to contact them about a billing issue. No posted phone number or address on their site, and very hard to find a place to enter a dispute. In addition, their handling of the dispute I raised was both cursory and incorrect.Business response
10/30/2024
Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.Customer response
11/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
10/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
It is regarding a "Parking Violation" However we were instructed to park in the area provided. We were also instructed to cut thru the traffic circle where a ** Code was (supposedly present) to pay for parking, and we did not even have the opportunity to see the ** code. There was also no ** code present in front of the spot I was told to park. Also, the time stamp on the pictures of my car were taken at 8:00pm, however the picture they attached of the ** code was taken at 7:33pm. All of this feels like it was a **** to get money. The ticket fee is $75.00 (after Monday 10/28) and $60.00 if I pay before then, which I am not comfortable paying.Business response
11/01/2024
Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.Customer response
11/05/2024
Complaint: 22473315
I am rejecting this response because:The complaint was never resolve. The company could not find the violation number because I paid the early fee of $60.00 rather than $75.00 because they did not reposed to me and I did not want to pay $75.00, or risk charges on my record. They also failed to explain why the ticket was shoved UNDER the hood of my car, on the passaged side, rather than on the drivers side window. The ticket could have easily blown out, and I would have never known. Thank god I was getting filters changed and an oil change the day after the violation was noted, or I would have never found it. Their responses to me were slow, and poor. And I do not have my $60.00 back.
Sincerely,
Madison LongBusiness response
11/06/2024
Thank you for following up with us. We have a dedicated support team that has followed up with you via email again. Once again, we apologize for any inconvenience we may have caused and look forward to resolving this issue.Initial Complaint
10/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This company is sending me notices of collection, for non-payment, in a parking lot, I have never used. I own a 1985 Jeep CJ-7 that I have NEVER driven to **************, Mo. They do not list a phone number for me to call an agent of their company. No E-Mail address where I can dispute this claim.They have added late charges, after I sent a letter to the address in ***** Stream. I am 71, and have NOT got the finances to hire a lawyer. If anything, can you provide me an address or phone number where I can dispute this charge. Please contact me in regards to this matter as soon as possible, whether you can help or not.Business response
10/30/2024
Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.Initial Complaint
10/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The company charges parking tickets when the parking is obviously listed as 1-hour parking I have a photo of the sign and the one on the ticket even shows my car right by it (ITS obviously marked as 1-hour parking) its utter nonsense that they are allowed by the city to run this giant money fleecing scam on the public. If we had politicians anymore, they would stop this illegal stealing from happening, but they are all as worthless as the CEOs of companies like this one. And when i questioned the guy from metropolis about it he said it was only a warning then I got the 80-dollar ticket for parking legally for 5 minutes the very next day in the mail. So illegally fined and lied to, it's a double-header at metropolis today.Business response
10/25/2024
Hello,
Thank you for contacting Metropolis. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.Customer response
10/26/2024
They did clear the fine off my account, and although i still think that they are being fraudulent in the practices concerning others and illegal parking tickets being issued, my personal case has been resolved.Initial Complaint
10/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
In April 2024 I had a Metropolis parking subscription for the "Data Lot" located at **********************************. This let me park in the lot as I please for $168.87 / month. I had this subscription because I worked at a company across the street and our parking lot was under construction, so they told us we needed to find parking elsewhere. On April 26th, 2024 I quit my job, as I had gotten a new one. That day, I immediately went into the Metropolis Parking app and cancelled my subscription to the Data Lot. After that, nothing happened until October 2024, 5 months later. On October 20th I went to dinner in ******* and parked in the "Tattoo Lot" owned by Metropolis. I scanned the lot barcode and it said it would be $14 / 1 hour. I clicked accept, went to dinner, and left around 45 minutes later. That night they charged me $14.10 for my parking visit, however they also charged me $168.87. On October 21st they again charged my card $168.87. I noticed the charges and immediately tried to call them. I said I was having billing problems and just got an automated message saying to go to the online help center. I did that and explained I was charged $340 for no reason. They emailed me saying I was being charged for a parking subscription to the Data lot that they said was still active and they closed my case. I was very confused. I knew for a fact that I cancelled it, but I checked to make sure. Sure enough, in my app it said I had no active subscriptions. I also was extremely confused why they would randomly charge me 5 months later. I never got any sort of notification that I owed anything. I went back and forth with them trying to explain this. The next day, October 24th, they charged my card AGAIN $168.87. They have now charged me $505.61 for a subscription I do not have. I have called/emailed 10+ times and had no luck. I am extremely frustrated as that is a lot of money and I have no idea what to do I feel so scammed. I will attach pictures. Please help, thanksBusiness response
10/25/2024
Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.Customer response
10/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ********Initial Complaint
10/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 7/23 I parked at the metropolis garage at the ********************************************. There was no parking attendant, the gate was open, and no clear signs stating it was a garage which charged parking fees. In the past, parking was free when visiting the ****************************. In September I received a bill stating owed them $4.00 for an unpaid fare plus a violation fee of $37.75. I disputed the transaction on the website and on 9/4 received an email stating that the ticked was "marked as solved". I recently received another bill showing a violation fee of $70.25. The lack of clear signage is a major problem for people who only use the facility on an infrequent basis and the violation fees are exorbitant, unethical and possibly illegal. Please help me get this bill back to the original fee of $4.00 that I would have reluctantly paid if there were clear signs posted. I find their business practices of untimely billing, lack of a phone number to talk directly with an individual, poor communication and unrealistic violation fees as unprofessional at best.Business response
10/24/2024
Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.Initial Complaint
10/21/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I paid for 30 minutes parking and $6 fee After 30 minutes received text to extend I reviewed extension and ************************* app kept toggling more time, but I never accepted or actuated since it wouldn't allow to decrease to a minimal extension of 30 minutes I closed app and retried, but unable to set at lower time I NEVER accepted or actuated to extend Later I received bill for $21 for extension to which I never agreed, actuated or contracted.I emailed customer service, but they can't understand that their app is slamming a person into fees Please help remediate and if unable then add to complaints for Metropolis (parking)Thank you Good luck Best ***Business response
10/22/2024
Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.Initial Complaint
10/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 10/19/2024, I chose to park in the parking garage at the ********************** in ******, ** due to the sign saying that the daily max is $25 as seen in the attached photo. Upon leaving the parking garage I was shocked to find out that my bill was $63.00 and that y'all took it upon yourself to decide the rate would be $30 per 8 hour period. This was not made clear when I chose to park there. I believe this is a bait and switch tactic to get people into the parking garage at the advertised $25 rate that is clearly stated when pulling into the entrance of the garage. I also talked to others who were frustrated with the same situation. As such, I am requesting a refund to my credit card for the $38 that I was wrongly charged per deceptive practices. Additionally, on the sign, there is no mention that the price is subject to change.Business response
10/22/2024
Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.Initial Complaint
10/19/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I decided not to park in their lot and their only response is a cut and paste response that has nothing to do with the issue. I asked to escalate the issue and they are not actually reading my responses and only just copying and pasting their response.Business response
10/21/2024
Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.Customer response
10/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
10/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
My husband and I attended a Waterway Cruise Brunch on **********. We paid for parking fee. After our two hour cruise we returned to our car with a ticket on it. The original receipt of payment had not come through yet. I paid the ticket anyway after having a discussion with my husband. I could see that the parking fee came out of his bank account, however we had no receipt. The receipt came via email hours later. I called the company with a local Washington phone number that was allegedly to the parking garage. The individual did not answer the phone using the name of the company. They individual proceeded to give me two email addresses to send my proof of payment and penalty payment .The emails bounced back with a block message stating that my email could not be delivered. I have called this place multiple times with no resolution. I finally found some information using ****** and submitted a complaint. Since the website does not tell you that your complaint has been summitted. I don't know if it made it to their que...Business response
10/21/2024
Hello,
Thank you for contacting Metropolis. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
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Contact Information
Nashville, TN 37201-1935
Business hours
Today,Open 24 Hours
| MMonday | Open 24 Hours |
|---|---|
| TTuesday | Open 24 Hours |
| WWednesday | Open 24 Hours |
| ThThursday | Open 24 Hours |
| FFriday | Open 24 Hours |
| SaSaturday | Open 24 Hours |
| SuSunday | Open 24 Hours |
Customer Complaints Summary
968 total complaints in the last 3 years.
298 complaints closed in the last 12 months.