ComplaintsforRay-Ban
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Complaint Details
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Initial Complaint
10/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On April 11 I purchased my Ray ban glasses, with a warranty to fix if anything goes wrong within the year. As luck would have it, on October 9 my glasses which are also smart glasses broke and I have not been able to use. Not only does it not work the handle on glasses is broke. I put in claim and I am getting the run around on a daily. I have been wearing glasses all my life 50 plus years and I am in desperate need of the glasses I purchased for over 600 dollars. Meaning I should not have to jump hurdles to get a resolution to this problem. I do not have a second pair and I am struggling to do anything. Please adviseBusiness response
10/22/2024
Thank you for reaching out to us regarding your Ray-Ban Smart glasses. We understand your frustration with the warranty claim denial.
We've checked our records here at our Nashville Ray-Ban store and couldn't find a purchase matching your information. To help us investigate further and properly address your concerns, could you please provide us with a copy of your proof of purchase from our Nashville Ray-Ban store? This will help us verify your purchase and look into the specifics of your warranty claim.As you mentioned, the warranty for Ray-Ban Smart glasses covers manufacturer defects for one year from the purchase date. It's possible the damage or defect you experienced falls outside the scope of this warranty.
To understand the specific reason for the denial, we recommend contacting our warranty department directly. They are best equipped to provide detailed information about your claim and the decision-making process.
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We understand this can be a frustrating situation, and we apologize for any inconvenience it may have caused. We appreciate your understanding and cooperation as we work to resolve this matter.
Sincerely,
******* *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.