ComplaintsforSI Group, Inc.
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Complaint Details
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Initial Complaint
09/15/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Near the end of April, early May, 2023, SI Group, Inc. approached Interstate Mechanical Contractors, Inc. (IMC) to do some mechanical work for them. For SI Group to give IMC a purchase order to perform and bill the work, SI Group had IMC pay a subscription fee to I********* (ISN) in the amount of ********* to become a “preferred” client. IMC paid the ********* fee on May 2, 2023 in exchange for SI Group to send the multiple purchase orders so we could perform the work. AFTER paying the fee to ISNetworld, SI Group said we had to get qualified through I********* before they would release the purchase orders. IMC worked from May until the end of July, 2023 to get verified and become a “preferred” client. During this time, IMC had multiple calls with I********* to help get qualified, which we were able to do and ask for a Grade Variance from SI Group. Since the Grade Variance request, SI Group will no longer to respond to IMC. They will not return our calls or emails. We understand things happen where businesses are not good “fits” for each other, and we respect SI Group’s decision. We are simply requesting the fee of ********* to be refunded to IMC as we have paid for the privilege of working with SI Group. We have also tried going through ********** ********* *** ********** ** ******* *** ***** *** ****** *** ********** In speaking with Will ****** of I********* yesterday, September 12, ISN understood my complaint, but said absolutely no refund would be issued as they are not in the business of issuing refunds. IMC respectfully requests that both SI Group, Inc. and I********* do the right thing and refund our $8,777.38. I would certainly caution other companies against SI Group and I********* as they appear to work together to entice potential customers to work for them in exchange for “up front” fees.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.