ComplaintsforThe Gas Station
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/19/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
They sold me a Defective product advertised for 3500 puffs. I asked the owner if he'd refund me or replace the defective item and he got mad and said no. I'm out 40$ but this is about them selling defective products and not doing anything about it. That for sure goes against consumer rights and I'd like something done about this. I contact the FTC but no response. Idk how to get the help I need. This business bf being called the gas station was called mr nice guys and they got caught selling marijuana. I think same owners and if so Ik they're practicing illegal business habits. I have a transaction on my bank account and I can send a screenshot of it if you'd like. The product didn't last but a couple hours bf tasting burnt and used up.Business response
04/08/2022
Business Response /* (1000, 5, 2022/03/29) */ we do have an exchange policy and since the complaint was made days after the policy time limit had expired, there is limited options we can do. We are also not affiliated with Mr. Nice Guys or any illegal business activity. I'm very sorry you are unsatisfied with your purchase at The Gas Station. Consumer Response /* (3000, 8, 2022/03/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called them the day after about the defective device and told them it was already burnt out after only a night of use like 5 hours of use. 3500 puffs is what is advertised, I didn't even get 100 puffs out of the thing. I believe I have 30 days To file a complaint about a defective product in the first place so that shouldn't matter. I just want a refund or a new product of the same value. I'm very sorry you own a business and can't run it properly.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.