ComplaintsforFrontier Motor Company. Inc.

• Initial Complaint

  09/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 9/15/2024 the Dodge durango i purchase from Frontier Motors started over heating. The next day I called the manager and he sent a wrecker over to have the car towed to the shop for repairs. The called 4 said later and said it was ready. No cost since it was under warranty, I then refused to pick it up and said they need to deliver it. They refused and then made me pick up the charges for not complying. The salesman ****** was belittling and would not take my calls. I have had the car less then 60 days.

  Business response

  09/23/2024

  **** ***** purchased the 2012 Dodge Durango 7/20/24 with no warranty, so the vehicle was sold as is. We did offer to pick up the vehicle to have it looked at and repaired, but Mr. ***** would be responsible for the repair fees due to not being under warranty. We had the vehicle towed to our shop on 9/16/24. Our sales rep, ******* called Mr. ***** on 9/19/24 to advise him the vehicle is ready, and we will have it here for him to pick up and sign the repair agreement. We are unable to deliver the vehicle due to needing Mr. ***** to be in person to go over the repair bill and sign it.  

   

  A copy of the Buyers Guide showing Mr. ***** acknowledged understanding he purchased with no warranty is attached.

• Initial Complaint

  06/13/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Bought my car and the first 2 days I got it the car messed up. They kept it for 2 weeks and when I got it back it was still messed up. Now company refuses to pay for repairs or help get into another vehicle. I don’t believe I should have to pay for anything for a vehicle that was sold to be messed up

  Business response

  06/24/2024

  I'm sorry to hear Ms ******** is still having problems with her vehicle. It was purchased without warranty, but if she will bring it back to the dealership, we will have the problem diagnosed and corrected.

• Initial Complaint

  02/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Went and paid $1200 down for a car that is junk. They knew we had kids and still sold us something not worth it. The key falls out the ignition and sometimes won’t even start. Also the heater doesn’t work and any problem we bring to their attention they could care less and preferred we use our own mechanic instead of them.

  Business response

  03/06/2024

  According to the sales manager, we offered to fix the car, but the customer was not able to leave the car with us long enough for the repair to be completed.  She said she would just take it to her own mechanic.  

  Customer response

  03/11/2024

   
  Complaint: 21364454
  
  I am rejecting this response because:
  

  The car has had nothing but problems I took it to them they said it would be done that day and then they told me they wouldn’t be able to get to it till tomorrow I don’t have any other car and I have 2 kids and they knew I had kids and still put me in a car that doesn’t run right and there is even more wrong with it popping up the axels sound like they are gonna fall apart and the ignition switch is all messed up and the break lights didn’t even work when I first got it and it’s running horrible I want my money back I now don’t have a car because it sounds like it’s going to fall apart the mechanic even said to contact the bbb so that’s what I did and i want my $1200 dollars back so I can get a different car that actually runs and won’t cause me to stress whether me and my kids will be stuck on the side of the road or in a parking lot!!!

   

  Sincerely,
  
  Jessica Fondren

• Initial Complaint

  02/27/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  They have flooded Facebook marketplace with false prices. They list vehicles for thousands of dollars below their competitors and then tell you in person that the price was a "down payment". I want them to change this fraudulent action.

  Business response

  03/06/2024

  Frontier Motor Company does not advertise or make posts on FaceBook Market Place.  I have attached a screenshot from FaceBook Market Place that a sales associate did post, however, it clearly states the "price is estimated down payment."

• Initial Complaint

  08/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a 2016 dodge charger SXT from this dealer in June 2023. My down payment was supposed to be 3000. Which I have documented via text. Upon signing the contract. I ran into several errors one being the down payment amount changed to $4325.00 typically I wouldn’t have much of an issue, except for after making such a large purchase I would expect the dealer to take my complaints as far as the vehicle’s alignment instead of passing it off stating “it could be low tires”. Prior to me picking up the vehicle. I was told it had a warranty and if he would handle the repairs. Lo and behold no repairs had been made. While signing my contract, I asked the man about said warranty and was forced into signing an agreement saying it was, as is despite being told numerous times, it had a warranty. Not to mention my right to choose which county the title was processed in. I listed Howard despite the box being pre-populated for Abilene county. A serious state violation. However, I didn’t raise a fuss. I started receiving phone calls and being harassed, as well as my references for a payment in the amount of $1325.00 I tried reasoning with the man letting him know on top of the alignment that cost $177 the water pump ,the thermostat and coolant all needed changed as the vehicle overheated on me before I could even make the first payment. depleting all my funds on repairs. The only solution I was offered, was drive the vehicle to Abilene and let their “” mechanic check it out. I told the man that it wasn’t safe for me to drive it to Abilene due to the engine reaching temperatures of 275°. Fast forward to five days past due. My vehicle was repossessed. I called asking about reinstatement and was given 10 days under the new condition that a separate unrelated vehicle was brought current. I possessed this vehicle for less than 30 days. I have been robbed for $5000. Plus my credit report being ruined. Predatory sales and lending at its finest!

  Business response

  08/30/2023

   

  I have attached a copy of the contract signed by *** ********* that shows his downpayment of $3,000.  He agreed to make two payments in July that total $1325 for tax title and license fees.  I have also attached a copy of the As is - No Warranty statement signed by *** ********* acknowledging his understanding that there was not warranty coverage after the sale.  I was not present at the signing, but don't believe anyone has ever been "forced" to sign any document at the time of sale.  As a selling/financing dealer, we are not required to transmit the title to the buyer's county for transfer.  

  I have also attached a copy of the account manager's notes reflecting the contact and promises that had been made.  The vehicle was repossessed due to non-payment after several attempts to collect and the first payment 20 days past due.

   

• Initial Complaint

  08/03/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  My car was at the car lot from July 6 to July 22, 2023. I very explicitly asked for the throttle body to be replaced. I was told it was fixed 3 different times - but I ended up physically replacing the part myself. During that time I received a $600 bill for unsanctioned repairs (they replaced several parts other than the 1 specific part I asked them to), the manager was very rude and never communicated with me about the car. (I have attached a letter explaining the entire experience in detail.) My car was throwing 2 codes, went into "limp mode", and had 3 lights on. I told the guy when I turned in the keys that the throttle body needed to be replaced - they didn't do that. 15 days my car was in the shop and in 10 minutes I replaced the part myself (I recorded myself doing it for proof) I am a girl so I didn't think I could actually do it myself but after being so frustrated with the car lot I decided it was worth giving it a try and a week later I have had absolutely no problems with it. Yet I am still expected to pay the $600 bill. I have never been talked to so rudely in my entire career in the customer service industry. I have 3 toddlers and a job I have to coordinate rides for so I called at the very end of the day THREE days of the 15 and the manager told me "Calling every 30 minutes will get you nowhere but you getting your car back still broken", rolling his eyes and repeatedly telling me that he was doing me a favor. As I understand that is a service that they aren't required to do, if you agree to do it, then there is a certain amount of communication & expectation that comes along with that. Radio Silence and making someone feel bad for wanting updates is not ok. I was the person that the car lot was dealing with because it was my car and after we had our encounter, instead of apologizing to me he started contacting my husband instead of me. You are dealing with someone's livelihood and money - you should be understanding not hostile and rude.

  Business response

  08/15/2023

  I apologize for the confusion here.  The General Manager has had a conversation with the manager.  He felt like calling the co-buyer was not out of line but understands the confusion. The cost of the repair ($588.78) has been removed from the customer's account.

  Customer response

  08/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  06/02/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My husband, ****** ******* put a deposit of $1500 down on a 2014 Chevrolet Equinox on April 27, 2023. We had it about a week and started having issues. It hesitated to start and when you turned it off it would keep running for a few seconds. We Frontier Motors come pick it up to be fixed. They called a few days later and said it had been repaired and that it was the fuel pump. When we picked it up the smell of gasoline was coming through the Air Conditioner. We immediately took it back to the dealership and we’re told “just drive it a few days and it would go away.” I had it looked at by a mechanic and there is fuel leaking under the hood. I had a CARFAX report done and it has been wrecked twice which we were not told about. I want my money back but they refuse to do anything because “it has already been titled in our name.”

  Business response

  06/06/2023

  I'm sorry to hear of the problem with the vehicle purchased.  While we try hard to assure vehicles are ready for sale and spend tens of thousands of dollars each month doing so, sometimes there are problems we cannot predict.  We would not have bought or sold a vehicle that had been wrecked if we knew about it.  

  We have picked up the car and mailed a check to Mr. ****** for a full refund of his down payment.  The account has been closed and will reflect as closed at the Credit Reporting Agencies.

   

  Customer response

  06/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20134692, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  02/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Oct 20 2022 Car in shop November 4 Picked up car on Friday Car still having problems reporting to the car lot but they did not want to do anything after repeated attempts to get the car serviced while under warranty Jan 31 2023 car became inoperable, and I called them and they took the car both mechanics the took it to both said the same thing that the computer was out and it was causing all the issues that I had been telling them about all along Now they refuse to get me in another vehicle or fix the car I have been paying on and made me give it back to them and sign a paper and I just asked if I could get the money back for the car that I paid when it is was inoperable or get me into a different car and they refused

  Business response

  03/01/2023

  I am sorry to hear of Ms. ********* complaint.  I am however, confused by what she is saying.

  There was a problem with the vehicle not long after she purchased it (computer), and it was fixed under warranty.  However, the problem she had most recently was not related to the computer and is not covered under warranty (she had driven more than 14,000 miles). She voluntarily surrendered the vehicle, relinquished all rights to the vehicle and released Frontier from any claims (see attached).  In consideration, we have agreed not to pursue any deficiency action.

   

• Initial Complaint

  04/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from frontier and a lot of issues were found. I was told the issues would be resolved if I took it to the tire shop of their choosing. I put $4,000 down on this truck. I took it to the shop and I was still having the same issues. I took it to a local shop where I lived and was told none of the issues were fixed at all and that more issues were found. I was told this truck is not safe that eventually the left front tire will do what it wants and make the truck uncontrollable. I called ******* and told him I wanted my $4,000 back and he could have the truck or he could fix all the issues. He laughed in my face and told me I got what I paid for. That is not the case. I was told there was nothing wrong with this truck. This place is selling unsafe vehicles knowingly. I have 3 small children 2 that are special needs. I do not feel comfortable taking this truck back to his tire shop of choosing. I can not put my life in danger to drive an hour back to the tire shop he chooses when it was fixed to begin with. He was extremely rude and unprofessional and I will not be quiet about this. This dealership is selling vehicles that aren't safe and endangering lives. All I want is my truck fixed at my local shop that I trust or I want my $4,000 back.

  Business response

  05/18/2022

  Business Response /* (1000, 5, 2022/04/12) */ "While I am sorry Ms. ******* is having problems with the truck, we did (as we said we would) send the truck to Toms Tire Pros and paid nearly $400 dollars (copy of invoice attached) to address the problem she had at the time. Now there appear to be more issues. She has been told that we will send the truck back to Tom's to address these issues since they had worked on it before but that is not acceptable. At this point there appear to be 2 options. Return the truck to Tom's for additional repair or return the truck to the lot where it was purchased and receive a refund of the down payment (assuming the truck is in the condition it was in when sold) ******* ********, Controller Frontier Motor Co, Inc. Abilene, Texas"

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩