3 Customer Reviews
Review from Vincent C
1 star06/06/2024
I enrolled in what I thought was a medical insurance plan that covered hospital stays and surgery and doctors visits etc. That's what ********************* at Your Health Quote llc. Had told me I was buying, and it would also come with a vision and dental plan, I have been paying the premium for 6 months and recently had an emergency hospital visit and had no medical cards to provide because they never sent them to me just to find out later that I was sold a vision and dental plan with no medical coverage what soever, so now I am out the money paid to this company plus no way to pay my medical bill . I really don't wanna hear that American online benefits group only does billing a this point . They are an accessory to this crime I was scammed by their business associates they know this is going on and they are still collecting money for them.
American Online Benefits Group Response
06/11/2024
Hi *******,My team did not enroll you; we only handle the billing and benefit information for the plans that your agent enrolled you in on our system. You may have also enrolled in other plans that are not in our system.Please call us directly ************ Monday-Thursday 9am-6pm, Friday 9am-4pm CST if you need further assistance. We can also provide your agent's contact information to you. We are always very happy to assist you!Respectfully,***************************** **************** Services American Online Benefits GroupReview from Desilin D
1 star02/07/2024
I went through the marketplace on November 13 to renew my insurance like I always do. Someone from the company name ********* misrepresented themselves. Im thinking Im paying ***** for health insurance whole time my health insurance is $0 and they opt me into a life insurance benefit policy for $*****. Had me esign a form agree to the agree to health insurance amount. I called my insurance company and the marketplace to confirm my premium was ***** they said it wasnt it was $0 and I have been sign up for benefits I had no knowledge of. Now I called them directly and they said I cant give my money back because it was after the 30 days I had to call my bank and block my card so that they didnt take anymore money out my account. They bill me for 2 months for something I didnt even know they had me signing up for.Review from Rex W
1 star05/27/2023
LIARS!!!! I was told by the insurance agent, ************************* ** License: *******, THAT THERE WOULD BE NO CHARGES GO OUT OF MY ACCOUNT TODAY!!! HE BOLD FACED LIED TO ME!!! THEY TOOK OUT ****** OUT OF MY ACCOUNT ON A SATURDAY AND ******** MY ACCOUNT -****** I HATE SCAMMERS AND LIARS! I WAS TOLD THERE WOULD BE NO CHARGES UNTIL JUNE 15TH 2023... TODAY IS 5/27/23American Online Benefits Group Response
05/30/2023
Hello ***, My team did not enroll you, we only handle the billing and benefit information for the plan that your agent enrolled you in on our portal. My team was not previously notified of any requests from you or your agent. Our records show that you have not previously contacted our company. Our billing contact information is readily available to all of the members that we handle billing for and is located on your bank or credit card statement for your convenience in reaching us. Please call us directly 888.918.2386 Monday-Thursday 9am-6pm, Friday 9am-4pm CST if you need assistance with your billing. We are always very happy to assist you! Respectfully, Denise ******** Director Member Services American Online Benefits Group
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