ComplaintsforDynamite Real Estate
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Complaint Details
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Initial Complaint
12/20/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I rented a house in *****, ** from Dynamite Real Estate in September of 2019. I occupied the property for approximately two years, leaving in September of 2021. As part of the rental agreement I paid a $850.00 security deposit via personalcheck.Before vacating I went on a walk-through of the property with ***************************, a representative of Dynamite Real Estate. No issues or problems with the property were discussed except for my offering to pay for a cleaning service to do a more thorough cleaning of the interior of the house. I asked about the security deposit and was told I would receive a quote for the house cleaning in the few days following and that I could provide my forwarding address then for the return of the security deposit. On October 7, 2021 I had not received any contact from anyone at Dynamite Real Estate. I contacted *************************** via email and I inquired about the security deposit. I received a reply on October 10, 2021 stating that the email was forwarded to *************************** and that she had the deposit and could discuss the cleaning quote. On October 12, 2021 I was contacted by *************************** via text message asking for my forwarding address so she could mail the deposit. I provided a mailing address the same day. On November 30, ********************************************************** any contact as to why it was being withheld. I sent an email to *************************** and *************************** explaining that the deposit had been withheld beyond the 30 days following my vacating the property as well as beyond the 30 days following my providing a forwarding address and the 30 days following when I was told the deposit would be mailed to me. Today is December 19, 2021 and I have still not received the return of the deposit.Business response
12/28/2021
I have spoken with the complainant and this issue has been resolved.Customer response
12/28/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.