Customer ReviewsforSix Flags Corporate Office

My son lost his phone found a ride. We use the Find My phone app to find its location underneath a ride and called ******* found and reported it and asked them if they could get it after the park closed. They refused to get it we asked three different times And now five months later that phone indicates that its in ***** and evidently has been sold. That means somebody on the staff found the phone because only staff members are allowed in that area under the ride and thats why they said they wouldnt go get it. Then we had to pay insurance to replace the phone at a significant cost to us. If I had a dirty and cheap that the staff members took that phone we had left it. Ill contact information with them to let us know when they found it to let us know so we could get it from them and they didnt instead they sold it and made money off of it

Thanks for taking the time to leave us a review. Very sorry your experience wasnt what youd hoped. Please send a note to *************************************************** , so we can better look into your concerns.

Do NOT open a membership they will not care if you have been affected in any way! I have been trying to seek a payment arrangement as my daughter had to make a trip to the hospital and I got stuck with over 2000 in medical bills. At the same time the tornado knocked a tree down onto my car also hitting my roof causing more damages. I have reached out to six flags to see if I can make some kind of arrangement or at the least get me late fees waived as now I can not pay. They only say no you have to pay to cancel. I tried everything I can to avoid my account from going to collections I just needed some kind of help and they do not seem to care

Hello ********, Allow us to take a closer look at this for you. Please contact us at ***************************************************************************** with your order information so we're able to best assist you. Thank you.

We bought tickets to Fright Fest on September 16th. On this date, the website never mentioned the tickets being for a preview night. On Friday, September 20th a group of friends and I made a trip to go to Fright Fest Extreme.All tickets were bought in advanced and never mentioned that they were preview tickets.Once we arrived we were all given a receipt with a bar code on it, only to find out that it is an entrance for another day because only 2 haunted houses were open and the express pass was not valid that night. We were shocked and disappointed. We bought tickets to go to the haunted houses and with the Express pass and those attractions were not even ready.We spoke with the **** at the Flash Pass office who admitted that yes, when we bought our tickets it was not for a preview night and that was only recently updated on the website. They were not willing to offer us anything.Then we spoke with the security officer at the Witches Haunted house who literally told us she felt bad for us and to speak with customer service because Friday was not supposed to be a preview night and that was announced after we got our tickets.We went to the front to get a refund for our tickets since the experience we paid for was not ready that night and we were not going to make another 3 hour commute on another night. ****** told us she can only send a claim to corporate which seemed unreasonable, since she also acknowledge that it was not supposed to be a preview night and the attractions we paid for were not open yet.We left the park out of frustration and disappointment. I do not get on the rides because I dont fit and it is too far to come another night Irresponsible to not announce that it was changed to a preview night. Misleading. Theft and deception. Expensive. I would never recommend Fright Fest or any Six Flags event to anyone. They lost at least 20 customers.

Hi there!  We are disappointed to hear of your experience.  We would like to learn more about your visit and makes things right.  Please reach out to us at *************************************************** with your order information so we can further assist you.

**************** is non-existent with this company. They intentionally make it difficult to log into the side of your account where you can manage your membership. I've been trying to cancel my account for months, and am unable to because they've been trying to charge me for months of not attending the park (during which time, I've been trying to cancel my membership). I was able to find a separate website to submit a form to customer service, with the promise of receiving a reply within a few hours, or up to 24. It's been over 24 hours, and I have received no email, no response whatsoever.

Hello Terrianna, Allow us to take a closer look at this for you. Please contact us at *************************************************** with your order information so we're able to best assist you. Thank you.

No one is never available to actually talk to. Customer service is terrible

Hi, Annette we’d love to know more to see if we can be of any help. If you’re in need of any assistance, please send an email to corporategr@sixflags.com with further details including your phone number, we will have an agent reach out to you.

I have been a VIP pass holder for several years. I have been trying to connect with anyone from their company to cancel as I am moving out of the country. Their chat does not work, they will not allow you to cancel via phone, and I only received an email after tagging them on SM. They are now telling me I will lose my initial deposit if I cancel ASAP. If I wait until next month (coincidentally AFTER another monthly payment goes through, which is more than the deposit), they will give my deposit back to me. This is disgusting and unprofessional.

Hello Michelle, Allow us to take a closer look at this for you. Please contact us at corporategr@sixflags.com with your order information so we're able to best assist you. Thank you.

Hello Michelle, Allow us to take a closer look at this for you. Please contact us at corporategr@sixflags.com with your order information so we're able to best assist you. Thank you.

They scammed us last night. We bough admission online then upgraded to the ultimate flash pass (additional $260 on top of $80 admission) cause the waiting time for the rides on the app were over an hour. Come to realize that those were all lies. Zero lines for any rides. We didnt even use the ultimate pass at all cause it was so dead that they didnt have flash pass lines operating. All the staff on duty, even the monsters, were busy chatting with coworkers to do their jobs. Tried to talk to a manager after, was told there were none of duty. Dont go here.

Hello Annika, Allow us to take a closer look at this for you. Please contact us at corporategr@sixflags.com with your purchased information so we're able to best assist you. Thank you.

My daughter was harassed and bullied at the park in ** by your employees. Your adult staff caused trauma to a minor and physically assaulted under age kids.

Thanks for taking the time to leave us a review. Very sorry your experience wasnt what youd hoped. Please send a note to *************************************************** , so we can better look into your concerns.

I want to do a shout out to ******* *. She is awesome, and went above and beyond. She is very thorough and the sweetest person you can ever meet. You can tell that she loves her job and will do amazing things. Your very lucky to have her on your team..******* F

Hi *******, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

Ive been trying to cancel my membership since this summer. We dont go and havent been since probably mid last year. The online system is ridiculous. I request to reset my password to get access but I never get the link. Anyway I call and they say I cant cancel until I pay the balance, I ask if Im still going to get charged on 10/2 and they say yes, I tell them I cant make that payment. They insist they cant cancel the membership until I pay, so f I cant pay the complete balance theyre just going to charge again. I try to ask for a way to hold those payments until I am able to pay the balance and its a no. I tried to speak to someone else and it was just a no. Awful customer service.