Customer ReviewsforD.R. Horton America's Builder

I closed on a new build 12-21-23 built, if you could actually use that word,by DR *********************** Its my 3rd house and its been a nightmare, physically and emotionally, almost from day one. Im not at liberty to speak on a specific issue; however, theres so much more to this deceptive, grossly misrepresented prison Ive been forced to endure.First issue was Superbowl Sunday when both toilets overflowing and sewage shooting from the master bath. Called emergency line, nothing. Nobody sent out so I had to urinate like a wild animal in my backyard. 7 plumbing emergencies ensued. In February, when temps dropped super low, I was feeling arctic winds through the outlets. 3/4 of the way down that wall, insulation ENDED. My house unprotected from outside elements. Shortly following, the ** had blown a hole in a copper pipe and all Freon escaped. June, a big coil burst a hole and again all Freon escaped.End of Feb, carpet and padding become very damp and nothing really done to find source of leak. ** registers dripping since March w nothing done. 4 sinus ********************** in 6 months. Horrendous infestations under dishwasher, stove, fridge and INSIDE freezer. NOTHING done. In March when the baseboards looked rotted the contractor was AGGRESSIVELY SEXUALLY HARRASSING AND ON CAMERA- NOTHING DONE, NO APOLOGY. All Horton contractors are their good ole boys who could care less of the destruction occurring bc of negligent, incompetent, defective workmanship and accountability. The homeowners safety and health are inconsequential to them. Ive done a home mold test thats positive and DR ********************** fails to send a certified mold inspection whos NOT a contractor. Someone who would give an UNBIASED, NON BRIBED scientific review of my house that was saturated for 8 months.When I pulled the pathogenic carpet&padding, the source of the leak was obvious-a BRE**HED/COMPROMISED brick wall that cost me THOUSANDS of dolllars in losses. Im 100% disabled vet; NEVER BUY FROM *********************** DANGER!

Here is a more consolidated post of my experience that isnt necessarily bashing D. R. Horton I will post every two weeks so all who come here know what there getting into and if you choose to deal with D. R. Horton or another production builder so you get the best deal. Bottom line in the high interest rate market the best time to buy is October-November to take advantage of them buying the debt and giving interest rates in the 3% range for reducing their inventory to avoid taxes on assets. I had a negative experience with D. R. Hortons ********* Office. Im a mentally disabled retire Naval Officer who the **************** was very interested in my buying from them even though I was exhibiting erratic and irrational behavior but still competent enough to buy. When they put the close date the day before my birthday I got suspicious and looked into them a bit. The business model sell itself so why the amateur sales tactics. After a deal fell apart and I lost significant potential gains in the stock market after the 2024 election we reach a deal on a future build where I would have three structural engineer inspections and an open wall inspection with inspectors of my choosing to inspect critical system or so I thought. They were very professional in terminating their association with me on that deal then they just stop answering or returning my calls. D. R. Hortons business model as a production builder builds at 15-20% below market build cost and sells preconstructions for 6% under market build cost. In the secondary market, since these are new construction D. R. Horton prices homes a slightly above market rate or 33% above cost of build. This gives D. R. Horton a gross profit margin of 44% (assuming perfect build-sale compounding of 2.4 times yearly) and 33% +/- 3% in the secondary market in which they own all the homes in that market but just selling through real estate agents. If you buy in the secondary market knock 10% off market sq ft price.

Hello Mr. ********* Thank you for sharing your experience. This matter has been directed to our management team in ********* for their attention.

They design a nice house, I love the floor plan. I don't think the laborers are trained very well. The painting and caulking is just awful. When I mentioned that to them, they said "most people have the house repainted anyway". If I pay $450,000 for a house, I don't want to have to pay another $15000 to have it repainted. Very disappointed in that aspect of the job.

Hello ********. Thank you for sharing your experience. We forwarded your comments to our management team in ********* for their attention. 

We purchased a home from DR ********************** one year ago. We submitted our year end warranty request. Since that time it has been nothing but frustration. We have had two different contacts to work with. One just stopped responding and i had to file a complaint in order to get a new person to take over our warranty request. The new person is worse than the first. I have taken 5 days off of work to wait for trades people to show up. They continue to not show, or show up without any direction or idea of what they are there to complete. Today was the 6th time and once again nothing..... When I reach out to ***(our contact for DR **********************) he takes days to respond if at all. It takes me reaching out several times before I get any response. I am beyond frustrated and feel stuck. The communication is terrible and the customer service is so disappointing. For this reason I would never recommend purchasing a home from this company.

We purchased this home in 2021 new from DR *********************** I am out of warranty but have had a contractor come in to repair the driveway. It has settled so he is mud jacking it. After drilling holes in the driveway we have found that there is only about one inch of concrete and 6 to 7 inches of void under the concrete. This was clearly a flaw from the start and would like them to pay for the repair. It really should be replaced. I'm curious if they will do that.

Hello ******. We do not find a warranty request for this concern in our system. Please ensure all requests for warranty service are submitted on the company's website.

I was interested in purchasing a home through DR *********************** I contacted ******** ***** on May 25, 2024, about the homes in the *********************** location in ********* **. My wife and I visited ******** at her office, toured a few homes, and discussed purchase options. On August 2, 2024, I went through the Pre-approval process and paid $2000 ******* money. However, I received a Pre-approval report form that didn't align with our discussions. When I tried to clarify, I was passed off to managers and couldn't get a clear explanation. I decided to cancel the home-buying process on September 17, 2024, and requested a refund, but they insisted on holding the $2000 until I'm ready to purchase with them. I just want my money back and have been facing communication issues. I have since tried calling everyone there whom I have a phone number for and nothing has been resolved, I feel as though I am being ignored. I have tried reaching out to DR ********************** through every avenue I can find and still no one is even communicating with me. Furthermore I did not sign any contract or anything stating that my ******* money would be non-refundable and if so, a DR ********************** associate should provide me a document stating that also a receipt of the company "holding my ******* money until I am ready to purchase in future".

Thank you for sharing. This has been shared with our team in ******* for their review.

Disappointing Quality and Poor Service.I had a terrible experience with DR ********************** the quality of work was substandardcrooked walls, poor flooring, and cheap materials used. Communication was frustratingly slow, and they didnt address my concerns properly. I wouldnt recommend them to anyone looking for reliable and quality ******* sad to buy a house and realize that you pay for something that is not worth the price.

We find no warranty requests on file for your name. Please ensure all warranty requests are properly submitted on the company's website.

We moved to GA and bought a DR ********************** home in 2020In that time weve have had to have the floors replaced due to bubbling- I had to threaten with a lawsuit for them to come fix it since they kept giving me the run around. Same with the concrete In the ********** , 4 years later we have had to fix the same hot water pipe due to leaking 1st in the downstairs bathroom and then Followed into the living room 3x and now In the garage. Luckily my husband is handy and is able to fix the pipe but the issue is that the pipe had tiny pinholes in it so the water was dripping out super slowly and took all these years for it to show. Pretty sure is a faulty pipe and they installed it anywaysA/C fixed 2x- first the capacitor and 2 months later the zoning board.The tiles in the master bath are cracked and the granite in the kitchen is cheap!These are just a few of the issues weve been dealing with - will never buy a DR ********************** home!

Hello Angela - if you believe your repairs are related to a major structural defect, we encourage you to reach out to Residential Warranty Company to determine if warranty coverage is available to you.

I highly recommend not purchasing a house from Dr ********************** yes it's a great deal not worth the trouble and headaches of not getting things resolved. With any warranty work they are still cutting corners and not doing the job right and waiting forever to get it done making appointments and no one's showing up. Been waiting two and a half months to get my master bedroom toilet installed all I have is a hole in the ground. They want to put different tile that's not going to match everything different that does not match the original set up. Just for them to save money. Please do not buy a house from Dr ********************** you will regret it my neighbor that's only live there for two months can't put up with things and sell in his house because of them I wish I would have read the reviews about Dr ********************** before about the house and wasted tens of thousands of dollars on the down payment.

Hello Mr. Vassar. Thank you for posting your comments. We directed this matter to our senior management in Scottsdale, AZ for their attention. If you need additional assistance, you may email CorporateCustomerCare@drhorton.com.

As a disabled veteran and former police officer, time came to move my family to a quieter, safer suburban area. I had been exploring options and had taken a particular interest in a ********************** I currently own a home, and my lender requires that I sell this property before closing on a new one. I finally found the house and after visiting the home twice, my family and I decided to move forward. We were assured by the sales representative that if we emailed our picture IDs, the property would be taken off the market and no further showings would occur. The following day, we signed the contract (which contained the sell-to-buy contingency) and paid a $5,000 ******* money deposit. Additionally, I was told I would receive a $1,000 discount for being a veteran, part of *********************************** Heroes program. I promptly took action to list my current home, confident it would sell quickly given its desirable location and recent upgrades.However, just four days laterone day before my home was scheduled to be listedI received an unexpected call from my realtor. I was informed that another offer had been made on the property I was purchasing. This offer was not contingent on selling an existing home, and DR ********************** was prepared to accept it unless I could match those terms. I was both shocked and confused, as I had been assured there would be no further showings, and my contract had already been signed with the ******* money paid. Due to financial constraints, I am unable to purchase a new home without first selling my current property. Despite this, DR ********************** chose to go with the other buyer, disregarding the commitments made to me. This experience has led me to believe that DR ********************** is more focused on making quick sales than honoring agreements with prospective buyers. In my opinion, DR **********************s actions were driven by greed and a lack of ethics. It seems that Americas Builder is unwilling to honor its commitments or show respect to those who have served.

Hi ***** - unfortunately, when we receive multiple offers on a home, we can only accept one of them. We hope that we can work with you to find another home for your family.