Customer ReviewsforTesla, Inc.

Tesla failed to resolve a complaint. Unethical and unaccountable company.

Horrible service for the price of the car I paid. I have model x 2023 and wing door issue had been occurring since I bought the car, both ******** recent visit experience 10/22/24. I had three issues altogether:- Last time my car was towed by Tesla as the power was dead and the toe guy jumped the car by connecting 12v and forgot to put back the cover. I noticed a week after i picked up car and Tesla wants to charge me $125 and it was Tesla who lost the cover - My big issue the door. I reached at 8.30 am and was told it will be fixed by 11ish. Around ***** am I get a message it will be done by noon and since it's same day I can't get a loaner. At ***** they said I will get at 4 pm and they close the service at 4 pm and still can't get a loaner. I thought I will test drive cybertuck while waiting when I returned the door still not fixed and service center was closed. The closest Tesla service from my place is about hour and half drive. They sales **** said they could give me demo car but has to be returned before 9 am next day and I can wait for service the next day. I wasted my whole day leaving work and they don't respect you as a client.I have had bad experience in the past with Tesla service but this was worst.

Tesla Software update removed original equipment features and capabilities that were included with the purchase of the Tesla Model 3 Long Range when it was a brand new vehicle.The 12 volt socket has been disabled from staying on when the vehicle is locked and not occupied.This unexpected and undocumented feature removal has caused food to spoil as the 12v power was heavily relied upon for a portable travel refrigerator connected to the 12v socket. Camping, hiking, remote travel, lunch transport, and refrigeration required for medications when ************ is a miracle the medications were not needed at the time the change was unexpectedly discovered, only perishable food was ******* is unacceptable for Tesla to change or remove hardware functionality through software updates. For items that were included as original equipment and original features.If Tesla can remove this feature without reproductions, then Tesla can remove any features without reproductions.Federal regulations needs to me made to exist to ensure auto manufacturers are not removing or changing the operation of the vehicles components when they were original manufacturing equipment included and advertised as part of the vehicles original functions.

Less than 1 star. Tesla is collecting non refundable $250 upfront for bait and switch, lies and more lies. I was told my purchase of a new Tesla was a 0.9% APR with a credit score over 720 ran the numbers and it was affordable, paid my 250 down for the new car only to be told my payment exceeded ****** a month with a 16.9% interest rate. Well I declined the offer and was told the 250. is non refundable. Just be aware that Tesla is collecting $250 for their misinformation. Is there a class action lawsuit against them yet for this? I have tried many many times calling to modify my order and no one answers the calls.

Don't buy a Tesla because the service centers don't know how to troubleshoot or fix problems that don't have known errors. I am trying to find someone other than Tesla who can fix my car.

In March 2024, ordered a car and submitted my old car for trade in. I received a trade in estimate via email with the trade in amount and 5000 free supercharge miles as long as I traded in my car by 3/31/24. There were some issues with the new car-it didn't have the year listed on the web site (it was 2023 not 2024) and it didn't qualify for federal rebates. So I switched to another car. Unfortunately, I had to pay $250 for each-I should have been refunded the $250 for the first car since it was not advertised with all of the correct information (year and rebate disqualification). Not only did I have to pay an additional $250, I lost the referral bonus for my friend who referred me (she should have received ****** points and I was to get free self driving for a few months and additional connectivity). I still took delivery of the car and traded in my old car before 3/31 (on 3/24). For some reason, my 5000 supercharge miles was not honored, even though I took delivery by the required date. I checked with Tesla sales staff and they said since I didn't purchase my vehicle by 3/20 (I think? there was nothing about this in my email), I didn't qualify. My trade in email does not state anything about needing to purchase by a particular date, just that I needed to take delivery by 3/31, which I did. I would have sold my car elsewhere as I had a better offer, but wanted the free supercharge miles.I am very disappointed in the bait and switch. First with selecting a car that was the wrong year and didn't qualify for rebates, then for having to repay the order fee, then for losing the referral bonus, then for not getting my promised supercharge miles for my trade in. I should be refunded the $250 for one of the orders and given 5000 supercharge miles (as promised-I have the email that states this). I've tried calling customer service, but no one can help me.

Tesla identified eMMC issue and issued a recall 3 years ago. My car is non functional for two months now and Tesla does not have appointment for another month. How is this fair for a customer who spent $90,000 on car and which is not functional and Tesla cannot fix it for months. There is no customer service phone that will get answered. No response to text or messages to Tesla via Tesla app. Very very disappointing.

I own two Teslas, the * and the 3. On August 8, 2024, my daughter was driving the 3 from ** to **. When she went to charge the car in **, it gave her a charging error that something was wrong with the charging port. We called Tesla Roadside Assistance, who completely didn't listen or understanding the issues that my daughter (18 years old) was stuck in a strange city with no means of charging. They would not send anyone to help unless we paid the tow company $650.00 for a tow to the nearest Tesla dealership. They would not listen to the fact that the car was only a year old and it was a defect in the equipment - it had nothing to do with my daughter running out of battery or not charging in time. So that my daughter was not stranded, I had no choice but to pay for the tow. I complained to our local Tesla service station in Mt. Kisco, **, who promised to e-mail the appropriate party to get a reimbursement for my tow charges. The representative believed that the tow should have been covered 100%. Thus, although the car was fixed for free and covered under warranty, I'm out of pocket for $650.00 with no followup or resolution from Tesla. I'm extremely dissatisfied with this company and their horrible customer service.

My Powerwall failed three months ago. My warranty claim is stuck in limbo and Tesla customer support won't give me a name or connect me to the warranty department. The repeat that they sent an email to my installer a month ago, ignore that I have copied my installer on all the correspondence and they don't have it. And that's it. No replacement, no way to talk to anybody, and no progress. I wish I could provide zero stars

I cannot get anyone to help me!!! I was on hold for over 30 minutes and I am on hold now going on 25 minutes. I filled out the service app on my Tesla app. I was supposed to have our Tesla Y towed at 1:15pm today. Crickets! I CANNOT get a person to talk to find out what is going on. Very frustrating to say the least. I heard their service was terrible but I had no idea!!!