ComplaintsforOracle America, Inc

• Initial Complaint

  10/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Dear Sirs,I am continuously receiving marketing emails from Oracle and would I like them to stop.I emailed them multiple times and used the unsubscribe button on their website. However, I am still constantly receiving emails from them. The last two emails were sent on October 15 2024. I would appreciate your help with this matter

  

  Business response

  10/17/2024

  Apologies for the experience youve had, **** submitted a unsubscribe request on your behalf for the same email that you submitted this complaint from. The emails should stop. If this isnt the email you are receiving communications on, you can submit the request for unsubscribe here: *************************************************. Hope that this resolves the situation for you. 

• Initial Complaint

  05/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My company ****************** dba AOC Selections) has been a NetSuite customer since late 2020. *********************** is owned by Oracle.) In November 2023, we reached out to our NetSuite account manager about an add-on service (FarApp) that would integrate our NetSuite account with our Shopify account. We had many conversations about how the system would work, and about our required timing (needing a solution in place by Jan 1 2024). We signed the agreement and agreed to pay the license fee and a setup fee. We were then repeatedly told that no one was available to do the work. In mid January, the work had still not been completed, so we reached out to cancel, indicating that NetSuite was in breach of contract. We were losing business every day. NetSuite has not refunded the money we paid to set up the connector, and are still attempting to collect on the license, threatening to turn off (some portion of) our account. I have reached out to my account manager several times in order to resolve this issue -- we simply want to get refunded what we paid for a service we never received, and we want the threatening letters to cease. We still very much rely on NetSuite for day-to-day activities and will be seriously harmed if they turn off our entire account. (Whether they would do this is not particularly clear from the wording of their threat.) I would love to resolve this before that becomes an issue, and my attempts to resolve this to date have been entirely unsuccessful. (Separately but related, we are extremely unhappy with NetSuite in general. They are NOT a solution for small business and do not have a customer service mindset.)

  

  Business response

  06/17/2024

  This is being addressed with the customer.

  Customer response

  06/17/2024

  Complaint: 21741974
  
  I am rejecting this response because: I have not heard from NetSuite regarding this issue. My account representative has indicated they will refund the amount paid for the implementation team (who never touched the project), but have not indicated they will stop billing me for the service we never used (because they did not implement it in a timely fashion).
  
  Regards,
  
  *******************

  

  Business response

  08/08/2024

  This issue has been addressed with the customer.

  Customer response

  08/14/2024

  Complaint: 21741974
  
  I am rejecting this response because: the business continues to send me bills and has now stopped applying my payments on other invoices. It is so offensive that a company this large (my complaint is a rounding error for them) cares so little about its customers.
  
  Regards,
  
  *******************

  

  Business response

  09/03/2024

  This issue is being addressed with the customer. 

• Initial Complaint

  04/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am writing to lodge a formal complaint against NetSuite regarding unethical business practices that have significantly impacted our operations and financial expenditure. Our company , Bull Outdoor Products, went live last year and our spent nearing half a million dollars each year.Since the initial implementation phase, we have encountered numerous challenges. However, a particularly egregious issue has recently arisen concerning the initial customization performed by the NetSuite implementation team. This customization, integral to our business operations, has been found to have significant deficiencies that compromise our workflow and operational efficiency.Despite the customization being carried out by their official implementation team, NetSuite has now advised us that any rectifications required will incur additional charges, for which they have recommended hiring their Advanced Customer Support (ACS) team. This expectation to pay extra to correct a service that was not fit for purpose from the outset is not only unreasonable but reflects poor business ethics and lack of accountability.Given the substantial investment we have already made and continue to make in their software, it is both unreasonable and unethical to expect additional payments for fixing issues that should have been addressed during the initial service delivery. This situation has put an undue strain on our resources and has diverted our focus from business-critical operations.We hope to find a resolution that does not involve further financial burden on our company, ensuring that NetSuite upholds a standard of service that matches their financial demands and maintains fairness in their customer engagements.Thank you for your attention to this matter. I am hopeful for a swift response and a satisfactory resolution to this issue.

• Initial Complaint

  04/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  To whom it may concern,Re: Account #I am writing in response to the collection notice dated x** which was sent to ********* in reference to payment on invoice #********* for $10,080.00 and invoice #********* for $3,373.60.The bill sent by collections indicate a charge of $1,203.90 for a 7-inch payment device that Maplewood does not have. This device was never included in the equipment purchase for ********************. ********* purchased five workstations including 5 handheld workstations with the initial upgrade order of January 31,2022. These devices have not worked consistently since the installation.I have repeatedly requested assistance via phone support and by e-mail (attached) with Oracle customer service at Ph# **************, but I have never received a response. We have been billed for hardware technical support services but have not received any services since installation. I have called customer service over a dozen times on Ph#************** and Ph# ************. When I have been able to reach someone, I am promised a call back within 24 to 48 hours, but that has never happened. ********* has invested over fifty-seven thousand dollars in Oracle purchasing your workstation devices. I first reached out for assistance in November of 2023 by both e-mails and phone calls and have tried consistently to resolve this complaint but have not been helped. My IT manager has tried as well to reach someone, but he continues to have the same issues of no response. A few days ago, my Controller attempted to reach someone, and he also did not receive a call back. Maplewood would like to honor our obligation for services received and have requested a correct bill from your collections department. Instead, the response we received was a bill for additional interest charge for non-payment. I am forwarding a copy of this correspondence to the Better Business Bureau with the attachments and a request for intervention in resolving this complaint.

  

  Business response

  04/29/2024

  This issue has been resolved with the customer.

• Initial Complaint

  02/28/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  5 year contract that originated 5/27/2021 In 2023 we paid NetSuite/Oracle $56,620.87 NetSuite provides us with online computer software Nature of the dispute: they're refusing to honor our contracted price in year 3 of the 5 year agreement They are quoting prices x4 to x10 our contracted price, and refusing to share the reasons why ******* account # with **********************/********************** = *******

  

  Business response

  02/28/2024

  Having previously offered a call to the customer with no response, the account manager - ********************* - has confirmed he will be following-up with the customer directly.
  

  Customer response

  03/20/2024

  Complaint: 21359782
  
  I am rejecting this response because: NetSuite/Oracle is attempting to significantly raise our prices over our contractually agreed to price.  The attached document spells out the signed agreement of a 3 year contact, with an additional 3 year extension - with a price cap on the extension of 3%.  We've had several meetings with our account manager in an attempt to come to an agreement, however each time she responds with a proposed contract for a different version of the software that we've not asked for.  It appears clear to us that this is a tactic to avoid honoring our contract.  The latest claim is that the terms of our signed contract are now somehow out of compliance, however, they refuse to tell us how we're out of compliance.
  
  Regards,
  
  ************

• Initial Complaint

  02/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We purchased Netsuite in August of 2023 and were really excited for getting started. We made it very clear that our target date was to try to go live in October. We went through the activation calls with the team, but they did not setup the things as we requested like sales tax and creating invoice templates as we needed them for our operation. So we pushed the go live date back one month, but they were still not able to get everything setup. They said we could work out the bugs in the post go live sessions and even spent an entire post go live call explaining to them that they messed up with creating our items because for some items they put the product sales price into the cost field and it was messing our inventory up.We also had to make multiple requests to fix our sales order, packing slip and invoice templates. We still actually are working with support to try to have them fix the things they missed and support has not been too helpful either. It should be a simple fix, but they passed it from one department to another and we are still waiting weeks later. In addition, we had to go through and update each customer manually because sales tax and price levels were not configured properly. We have a small team and dedicated $7,000+ of company wages and paid our accountant $2,395 as per attached to fix the issues that the activation team did not setup. We thought this software would streamline our operation, but has been an obstacle to set up and we have paid way too much because we have had to maintain our existing accounting solution up until now because things were not set properly from the start.Also, this software was a jump up for us in terms of price and had a discount locked in and the pricing model seems to be a bait and switch. We need to get additional users licenses as the software comes with 5 users and they have increased the price more than 30% since. Quickbooks is a lower tier software and comes with more users out of the box.

  

  Business response

  02/08/2024

  Acknowledging this and managing with the appropriate teams.

  

  Business response

  02/12/2024

  This complains has been raised with the right contacts at Netsuite, and to continue to work with their account management team to work towards a solution. If they have any additional questions, please let us know.

  Thanks,

  ***************

  Oracle

  Customer response

  02/12/2024

  Complaint: 21265080
  
  I am rejecting this response because:

  We have reached out to the original sales team and account manager. It was always deflected and they did not even really try to provide a resolution. We asked them to try to help us with it on multiple occasions, but there was not too much effort put into it.

  
  Regards,
  
  ***************************

  

  Business response

  02/12/2024

  Hi there,

  Our teams have prepared multiple resolutions around your needs, but the issues seem to be around cost. We would appreciate the opportunity to speak to you to find a resolution that works for all parties. We have leadership on standby to discuss. Please let us know your availability and best way to reach you.

  Thanks so much!

  Customer response

  02/13/2024

  Complaint: 21265080
  
  I am rejecting this response because:
  We were not provided the service that we were sold, we had to make multiple requests to fix issues that still have open cases and as our accountant told us there were things that should have been configured to be considered "live". The cost became an issue when we were handed the bill from our accountant for the extra work they had to do to configure things that should have been imported or setup and when we reflected on how much time and money our company spent on configuring things that should have been covered by the activation team. We have done a few software transitions since we had the business and this is the first time we had to do this much configuration, with so little help and long response times. Netsuite support has been working for weeks on things that we had requested the setup/should have been covered during activation. My contact information is below and our hours are 8-4pm PST. Thank you,

  ***************************
  *********************** 
  ********************************* 
  **********, ** 95834-1205 
  Phone: ************** 
  

  

  Business response

  02/20/2024

  Hello. ********************************* from Netsuite will be in contact. Thank you!

  Customer response

  02/21/2024

  Complaint: 21265080
  
  I am rejecting this response because: We are still waiting to hear from *******. Thank you,

   
  ***************************
  *********************** 
  ********************************* 
  **********, ** 95834-1205 
  Phone: ************** 
  Fax: ************** 

  

  Business response

  02/22/2024

  I have gathered this feedback from the team:

  "I just got off the phone with the customer. He is willing to work with us on a plan to get them on the right track. We are getting our resolution management team involved along with a solution consultant.
  
  We will be holding a call with the customer early next week."

  I am hopeful that a resolution will be reached next week.

  Customer response

  02/22/2024

  Complaint: 21265080
  
  I am rejecting this response because while they heard out all of our issues, we are still waiting to meet with their team to determine a resolution.
  
  Regards,
  
  ***************************

  

  Business response

  03/20/2024

  This issue has been resolved with the customer. We had a call to review outstanding issues and how best to proceed. The customer confirmed all issues outside of 1 support ticket which is to be resolved with the help of our client management team. 

  Customer response

  03/28/2024

  Complaint: 21265080
  
  I am rejecting this response because: 

  We reached out to our account manager and the regional director with all the issues we had with activation and they never got back to our email about it. We paid for activation services that were not delivered on and had to pay even more to our accountant and have our team spend extra time doing the clean up work as a result. 
  
  Regards,
  
  ***************************

  

  Business response

  05/21/2024

  This is being adressed with the customer. 

  Customer response

  05/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  01/25/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am writing to file a formal complaint against NetSuite regarding the handling of our project, which began in April 2023. Our go-live date was initially set for October 2023, but as of the end of January 2024, we are nowhere close to completion. We find ourselves in an untenable situation due to the following issues:Inexperienced Team: Throughout the project, we have faced significant challenges due to an inexperienced team working on our behalf. Their lack of expertise has led to delays and errors, hindering progress and causing frustration.Request for Termination: On numerous occasions, we have formally requested to terminate the contract due to the project's lack of progress and the team's inadequacies. Unfortunately, these requests have been met with hostility, and NetSuite has insisted on continuing the project without providing a guaranteed completion date.Trial and Error Approach: NetSuite has adopted a trial and error approach, exacerbating the delays and uncertainties surrounding the project. This methodology is unacceptable, as it not only jeopardizes the quality of the final product but also puts our business at risk.Refusal to Provide Contact Information: Despite our attempts to escalate the matter, NetSuite has been unwilling to provide contact information for their legal and finance teams. This lack of transparency makes it exceptionally difficult for us to reach a resolution and further compounds our frustration.Unauthorized Charges: NetSuite has continued to charge us monthly for their services despite failing to deliver any tangible product. This ongoing financial commitment without corresponding value is causing our business significant revenue loss.Given the gravity of these issues, we kindly request your assistance in facilitating a resolution to this matter. We believe that NetSuite's actions not only breach the terms of our agreement but also violate ethical business practices.

  

  Business response

  01/29/2024

  Thank you. We are looking into this.

  Customer response

  02/09/2024

  Complaint: 21194537
  
  I am rejecting this response because:

  I am writing to update you on the ongoing issues we are facing with NetSuite, They requested us to extend the time until February 1st, 2024 to deliver the working product. Unfortunately, we are still without a working product, and NetSuite has failed to provide any guarantee on the delivery timeline.
  
  Since our initial correspondence, we have observed a pattern of NetSuite employing various tactics to delay the project without offering a concrete commitment to completion. This situation has had severe repercussions on our sales, finances, warehouse management, and inventory management.
  
  Our attempts to amicably resolve the matter by requesting termination of the contract have been met with resistance. NetSuite has not only refused our plea for release from the contract but has also threatened legal actions against us. It is perplexing that NetSuite is pursuing legal measures despite their own failure to deliver the promised product within the agreed-upon timeframe.
  
  Furthermore, the financial strain on our business is significant, with NetSuite continuing to charge us without providing the contracted services. This ongoing financial commitment without any corresponding product delivery has added to our woes.
  
  We have also requested a refund or reimbursement for the losses incurred due to NetSuite's failure to fulfill their obligations under the contract. However, NetSuite has been uncooperative and unwilling to engage in a meaningful discussion to resolve these financial implications.
  
  Given the urgency and the escalating impact on our business operations, we kindly request the Better Business Bureau's prompt intervention to address this matter. We believe that NetSuite's actions are not only detrimental to our business but also raise concerns about ethical business practices.
  
  Please find attached the formal complaint letter detailing our grievances for your reference. We appreciate your attention to this matter and look forward to a swift resolution.
  
  We have attached the document outlining their Go-Live plan scheduled for February 1st, 2024.
  
  Thank you for your assistance.
  
  Regards,
  
  *************************

  

  Business response

  02/12/2024

  Hi there,

  I understand you have been engaged with **********************. She has advised that she is engaged with the PS EWS Team and submitted an RMT Escalation as well. The project team corrected the inventory sync that was causing the delay to the go-live the partner integration is finishing up testing and we should be good to go here. 

  Many thanks.

  Customer response

  02/13/2024

  Complaint: 21194537
  
  I am rejecting this response because:

  continued challenges  we are facing with NetSuite, despite their recent communication regarding the project's status.
  
  It is accurate that we have been in contact with ********************** from NetSuite, who assured us of a resolution to the issues we have been encountering. Unfortunately, her promises, like those made previously, have failed to materialize, leaving us increasingly skeptical about the project's eventual success.
  
  The project team's claim that they have corrected the inventory sync issue causing the go-live delay is appreciated, but our confidence has been eroded by a pattern of unfulfilled assurances over the past 10 months. Despite ongoing promises and attempts at solutions, NetSuite has consistently failed to deliver a working product, and each suggested solution has fallen short of expectations.
  
  Their continual use of the project as a training tool for their staff, without providing us with a functioning system, has led to significant challenges in our inventory management and order processing. This has, in turn, adversely affected our business operations, causing undue stress and financial difficulties.
  
  Since October 2023, we have endured numerous promised delivery dates and go-live attempts, all of which have resulted in disappointment. In January 2024, realizing the incapacity of NetSuite to deliver a working product, we requested termination of our contract. Regrettably, this plea was met with a threat of legal action, demonstrating NetSuite's unwillingness to admit fault and release us from our contractual obligations.
  
  The consequences of NetSuite's actions have had a severe impact on our small business, causing financial strain and undue stress for both myself and my staff. We have reached a point where abandoning this project is necessary to safeguard the future of our business.
  
  In light of these circumstances, we sincerely request the Better Business Bureau's assistance in negotiating our release from this contract. We believe your intervention will be instrumental in achieving a fair resolution and alleviating the significant burden NetSuite's actions have imposed on our business.
  
  We greatly appreciate your attention to this matter and your support in helping us navigate this challenging situation.
  
  Regards,
  
  *************************

  

  Business response

  05/21/2024

  This complaint is being addressed with the customer. 

  Customer response

  05/24/2024

  Complaint: 21194537
  
  I am rejecting this response because:

  NetSuite reached out to us for a settlement, but some of the settlement terms werent favorable for us. We have contacted them to request changes to make the terms fair for both parties. We are waiting to hear back from NetSuite.
  
  Regards,
  
  *************************

• Initial Complaint

  11/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, my account had gotten terminated with absolutely no warning or reasoning. I have lost all of my data on the ** Instances and the support was absolutely terrible. Again no reasoning was provided, this server was fresh, and I was essentially told that there was nothing to be done even though I know for a fact something can be done. I will also upload a screenshot of the support chat.

  

  Business response

  12/06/2023

  Hi there,

  In order to manage this request appropriately, please may you provide more information? How are you accessing the server; 1) did you purchase credits?, 2) how were you using the Oracle VM?, 3) is this a personal account or through a company (if the latter, which company)?, 4) do you have an order document we can review, and alongside this do you have an Oracle contact that you've been speaking with about the credits?

  Thanks.

• Initial Complaint

  11/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The unsubscribe page for Oracle emails fails to work. The subject of one of the emails with the faulty unsubscribe page was "Attend our free Oracle Academy webinar with NetSuite Founder *************************," though multiple emails had this issue. The actual linking to the unsubscribe page is fine, but the JavaScript function that runs when the unsubscribe button is clicked is faulty and does not work. I ended up copying and pasting relevant parts of the JavaScript function in the console to (hopefully) unsubscribe myself. However, I did not receive any confirmation email, and this absolutely should not be the process required just to unsubscribe.

  

  Business response

  11/06/2023

  Hi there,

  So sorry about this. Please can you provide the *** of the page it was redirecting you to? And, we'll look into this.

  Thank you.

  Customer response

  11/08/2023

  Complaint: 20823751
  
  Hello, it looks like I have to reject the response in order for me to reply without closing the issue and allow you to issue another response. I apologize for the late response as the BBB response simply failed to load previously.
  
  If it would be easier, I would be happy to continue communications via my email ************************** I am fine with either method of communication, though.
  
  Here was the original link in my email: *********************************************************************************************************************************************************************************************************************************************************************************************************.
  
  After redirecting, the aforementioned link resolved to ***********************************************************************************************************************************************************************************************************************************.
  
  Please let me know if you have any additional questions, and I look forward to hearing back from you.
  
  Thanks,
  
  *** *****

  

  Business response

  11/08/2023

  Hi ***,

  Thanks so much for sending over the links. When we unsubscribed, it worked on our end. But, please let me know if you still keep receiving these emails? We will pass the feedback along that you originally provided.

  Thank you.

  Customer response

  11/08/2023

  Complaint: 20823751
  
  Unfortunately, no dice. The unsubscribe button does not seem to do anything, and I still get the error from the previously-attached error.png in the console.
  
  Regards,
  
  *** *****

• Initial Complaint

  08/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Oracle NetSuite misrepresents the functionality of their software and engages in deceptive and predatory business practices. On February 17, 2023, we signed a contract with Oracle NetSuite for a license and implementation of their ERP software. We were quite clear in explaining our business, and our workflow needs for accounting, bookkeeping, banking, employee time tracking, project management, invoicing, auditing, and payroll management. The cost estimate they gave us was based on a pricing for three years of use of the product. They were aggressive in getting us to sign contracts quickly. We began implementation meetings on March 5, 2023. Our implementation team included two implementation specialists, a project manager and a practice manager. That was the last time we ever heard from the project and practice managers. Over the course of weekly implementation meetings it became very clear that 1) they had no idea about how most businesses work, 2) they had no idea of how our business model works, and 3) they themselves were young, inexperienced and had limited fluency with the program software. We asked many questions; they rarely answered or got back to us. The meetings were time consuming and unproductive. They were slow in uploading our data into the system. End of May 2023 we began asking more questions specific to 1) invoicing functionality of the system, cutover data processes, project management and raw rate visibility, payroll integration with the time tracking; and timing of the payroll implementation. We discovered that many of the key functions that asked for were not available in the implementation scope and software. They suggested work-arounds. They did not work.June 1- we also discovered that despite our questions about where and when the payroll portion of the system fit in, no one at NetSuite had even been assigned to this piece of the implementation. June 7- we sent email highlighting implementation problems and discrepancies between our expectations and the system we received. A few days later, a new project manager stepped in. It was clear that he knew even less than the implementation team. He was not able to fully answer any of our questions in our meeting.June 1- someone from the payroll team finally contacted us and said that the payroll implementation process would take at least 60 days to complete. Our implementation support was scheduled to end on August 17, which meant that support would end at or before we finalized the payroll implementation. June 16- email listing all of points of discrepancy and concern from Acacia. They included misrepresentation regarding the system's invoicing, payroll integration and project management capabilities, as well as complaints over NetSuite's staff's poor communication, knowledge and performance during implementation.June 20, an all new account manager stepped in to "help". Ultimately, he did nothing. More meetings with the implementation team to discuss concerns and work arounds but no real satisfactory answers. June 29th we emailed them to cancel our implementation altogether. We've been told cancellation is not an option. We looked over master services contract which is buried in the work authorization as a link. That link, when clicked, takes the user to a menu of many different types of agreements and it is not clear which agreement governs our contract. Services contract allows us to terminate for cause in writing, which we have provided. NetSuite keeps asking for more meetings. We have thus far paid NetSuite a total of $13,408.86 in two quarterly installments for a system that is useless to us. Our contract is for three years. NetSuite is engaging in predatory and deceptive business practices. For these reasons stated above we believe that our contract should be invalidated. We want to terminate immediately.

  

  Business response

  08/08/2023

  Hi,

  Acknowledging receipt. We will look into this and respond as soon as we can.

  Thank you for your patience.

   

  Customer response

  08/22/2023

  Complaint: 20424750
  
  I am rejecting this response because: There has not been a resolution. No one from Oracle has contacted me nor have they responded in a meaningful way to this complaint. Since I filed the complaint, I have received a new bill from Oracle for services and a contract I have requested to terminate. I want the bill negated and the contract terminated immediately.
  
  Regards,
  
  *********************

  

  Business response

  08/22/2023

  I have raised a request to respond with the appropriate contacts at Netsuite as a matter or urgency,

  Many thanks.

  

  Business response

  08/23/2023

  ******,

   

  We are prepared to uphold our end of the agreement and deliver a successful implementation. 

   

  We have provided multiple resolution paths to support this, including providing additional implementation hours at no cost. Additionally, we have attempted to connect you with our client management team to navigate a resolution, which was refused. Given that we have provided multiple resolution paths, outright contract termination is not an option.

   

  Please contact your Account Manager, ************************* @ **************************************************** to discuss this further.

  Customer response

  08/26/2023

  Complaint: 20424750
  
  I am rejecting this response because:
  Oracle has repeatedly misrepresented their services and their actions. ******************, email continues this pattern of misrepresentation. I seek termination of our contract and I have outlined the reasons why. Oracle has made no attempts to remedy the situation to my satisfaction. See the attached response. 
  Regards,
  
  *********************

  

  Business response

  08/29/2023

  Hi ******,
  We have received your message and are still working internally to reach a solution and will get back to you as soon as we have a resolution. In the meantime, if you wish, we are happy to set up a meeting and discuss any possible steps. ************************* is available for that path.
  Thank you!

  Customer response

  09/01/2023

  Complaint: 20424750
  
  I am rejecting this response because:

  Oracle's response to our letter of 8/26/2023 demonstrates the continued bad faith effort to address customer concerns in any meaningful way. We do not want Oracle to suggest more useless meetings with entry-level personnel who have no decision making authority and no answers to our questions. It is this pattern of bad faith negotiation and bad faith project management that is the foundation of our complaint, and our reasons for termination.
  
  Regards,
  
  *********************

  

  Business response

  09/07/2023

  Hi there,

  We have engaged with the appropriate account team who state they have, and are continuing to reach out to you. Please let me know if you are having any problems in reaching them, or if you wish to provide alternative contact information.

  Many thanks.

  Customer response

  09/11/2023

  Complaint: 20424750
  
  I am rejecting this response because:
  

  A team-member from sales has reached out but it remains to be seen if she represents appropriate team. My complaint will not be resolved until I receive confirmation that our contract is terminated.

  Regards,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩