ComplaintsforAllworks Repairs & Landscaping
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Complaint Details
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Initial Complaint
04/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am currently attempting to resolve an issue with my irrigation system that was caused by the irrigation company that improperly installed it on 2 duplex units. This issue entails the crossing of irrigation lines between 2 properties, unburied drip lines, and a crack in the *** piping causing the irrigation control value box to *************** parts of my yard. In an attempt to get this issue resolved, the business Allworks claims that the warranty has been voided due to the capping of lines and defers blame to other landscape companies. When I asked Allworks for documentation of the warranty, I was not given any documentation and was told that I was on my own. This issue is causing 2 homes to not have a full irrigation system due to improper installation. Either Allworks or the builder needs to resolve this issue.Business response
04/06/2023
All warranty (manufacture defects) and repairs have to go through the builder of their home for approval. There is an entire process that we have to follow as a company and ultimately the home builder decides what we can and cannot do.Customer response
04/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will be filing a separate complaint with the builder of the home, instead.
Regards,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.