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Charles Maund Automotive Group has 1 locations, listed below.

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    Customer ReviewsforCharles Maund Automotive Group

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    3 Customer Reviews

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    • Review from Karen S.

      1 star

      02/26/2022

      This dealership is trying to take advantage of middle class hard working families in ******* They priced a 2022 Corolla Hybrid above MSRP and then added on $2000 for "market adjustment" and the justification given was because the vehicle is in short supply. We were told the prices weren't controlled in house and were non negotiable. They refused to show me the dealer's invoice.It was implied that we were lucky to be able to purchase a practical car at any price. It was presumed we were desperate enough to pay any price without negotiation. Dealerships have the right to make a profit and use whatever sales technique is most profitable but it's not necessary for that technique to be disingenuous. The market for this vehicle is working middle class people. These aren't the people in ****** that can afford to pay at a premium.
    • Review from Ronnie F

      1 star

      11/26/2021

      I had a horrible experience with the Charles Maund Toyota service department. It took over a month to replace a catalytic converter because the service tech was not communicating with the insurance company, delaying approval of estimates. Upon receiving my car after the work, there was no oil or radiator fluid in the car, the tires were inflated 10psi over the max **** and a hubcap was broken. The dealership is denying responsibility. Do not go to this dealership.
    • Review from Amber A

      1 star

      11/24/2021

      They took a deposit because I was interested in a car and when I said I no longer wanted it - they refused to give me My money back for 6 days. The ONLY reason they processed it was because I threatened to post on social media. Why do you have to threaten to get companies to do the right thing these days? They are a JOKE!

      Charles Maund Automotive Group Response

      11/26/2021

      We did not refuse to refund Ms. ********** deposit. There was a slight delay as the request fell just before the weekend. We processed the deposit and have no control of when the bank posts it into her account. Multiple managers spoke with ********************** and she chose to accuse them of things that weren't true, curse at them, and call them names. All employees were respectful in their interactions with **********************.

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