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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This company charged me $49.95 and I have no idea why. I got an alert from my bank today, 10/17/2024. I would like a full refund and to cancel whatever subscription service it is associated with.Business response
10/22/2024
*** is a 3rd party ACH processor.
I was able to find your account by your name, all of the information matched what you had given BBB. I
cancelled your account and refund as you requested. If you need any
further assistance on this matter, please contact Customer Support ************** or ****************************************************************Customer response
10/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *******Initial Complaint
10/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I don't know what this WTSEticket charge is but I want it cancelled.Business response
10/10/2024
*** is a 3rd party ACH processor.
I was able to find your account by your name, all of the information matched what you had given BBB. I
cancelled your account. If you need any
further assistance on this matter, please contact Customer Support
************ or ****************************************************************Initial Complaint
10/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have no idea who this company is or why they charged my credit card.Business response
10/07/2024
*** is a 3rd party ACH processor not credit cards. I was able to find your account by
your name, all of the information matched what you had given BBB. I
cancelled your account and refund as you requested. If you need any
further assistance on this matter, please contact Customer Support
************** or ****************************************************************
Information is also next to the transaction you do not have to login.Initial Complaint
09/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This "company" has taken momey straight out of my bank account. I have no idea what scam this is! I put my checking account and other information in and they say there is no account. I don't have a username so I have no idea what this is. And if I don't have an account how are they taking money from me!!! That's theft.Business response
09/30/2024
WTS is a 3rd party ACH processor.
I was able to find your account by your name, all of the information matched what you had given BBB. I
cancelled your account and refund as you requested. If you need any
further assistance on this matter, please contact Customer Support
************** or ****************************************************************Customer response
10/02/2024
Complaint: 22360287
I am rejecting this response because:
I was charged ***** for 2 months and 2.96 also for two months. I'm have only been credited for one month.
Regards,
****** *******Business response
10/03/2024
You were refunded everything charged for 2 months. The last refund went through on 10/2/24. If you have any questions, please contact **************** @ ************** or ****************************************************************Initial Complaint
09/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Dating back to 1/20/2024 I have been getting charged ***** a month from wtseticket for no reason. I do not have any subscriptions and have no idea what wtseticket is.Business response
09/23/2024
*** is a 3rd party ACH processor.
I was able to find your account by your name, all of the information matched what you had given BBB. I
cancelled your account and refund as you requested. If you need any
further assistance on this matter, please contact Customer Support
************** or ****************************************************************Initial Complaint
09/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This business is charging my account $16.52 on a monthly basis and I have no idea what it is for. I found the company online and to cancel, you need to log in, but I've never logged in before and have no idea what this is. Cancel my subscription (whatever it is) and refund the charges.Business response
09/18/2024
*** is a 3rd party ACH processor. I was able to find your account by your name, all of the information matched what you had given BBB. I cancelled your account and refund as you requested. If you need any
further assistance on this matter, please contact Customer Support
************** or ****************************************************************, Information is also next to the transaction you do not have to login.Initial Complaint
09/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have 2 recurring charges on my bank account of ***** each. I do not have any idea how I ended up receiving these charges? I did not authorize or even know what these services are for? I want this service cancelled asap! Thanks, ***Business response
09/17/2024
*** is a 3rd party ACH processor. I was able to find your account
by your name, all of the information matched what you had given BBB. I have cancelled your account, and if you have any further questions, please contact Customer Service
**************************************************************** or ************Initial Complaint
09/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have no idea what this company is but they charged me $16.19 putting me in negative balanceBusiness response
09/16/2024
*** is a 3rd party ACH processor.
I was able to find your account by your name, all of the information matched what you had given BBB. I
cancelled your account and refund as you requested. If you need any
further assistance on this matter, please contact Customer Support
************ or ****************************************************************Initial Complaint
08/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I've been charged ***** from wtseticket.com since April and just noticed it. Can you help assist?August 12 WTSEticket.com ********** $***** July 11 WTSEticket.com ********** $***** June 11 WTSEticket.com ********** $***** May 13 WTSEticket.com ********** $***** April 12 WTSEticket.com ********** $*****Business response
08/29/2024
WTS is a 3rd party ACH processor.
I was able to find your account by your name, all of the information matched what you had given BBB. I
cancelled your account and refund as you requested. If you need any
further assistance on this matter, please contact Customer Support
************** or ****************************************Customer response
09/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
08/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Charged by this company with no knowledge of what it is and no way to find out. Information on charge does not bring up any account or description on the site. I demand a cancelation and refund for the charges that have occurred. What is this site?Business response
08/27/2024
WTS is a 3rd party ACH processor.
I was able to find your account
by your name, all of the information matched what you had given BBB. I have cancelled your account, and you will need to contact customer service for information on the account and any refunds.**************************************** or ************
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Contact Information
7004 FM 2244 Rd Ste 310
Austin, TX 78746-5004
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Get a QuoteCustomer Complaints Summary
94 total complaints in the last 3 years.
72 complaints closed in the last 12 months.