Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Contractor finished the roof in 2021 (with major issues along the way) and provided a 10-year warranty on any issues (leaks, etc.). The roof developed a leak, and I've contacted them for service on 1/26/23. They told me that they are no longer offering services in OK. The warranty card I have received has their header with their ***** address. Their website still lists OK as one of the locations and their license here is still active. Please look into this contractor. I am attaching the warranty certificate in this complaint. Their website with the OK location listed: *******************************************
Business response
03/08/2023
************************** roof installation was completed in Mid January of 2020. There were punch list items that needed to be completed in order to collect final payment. Upon completion of the punch list items ********************** signed our certificate of completion verifying work was completed and repairs were made to his satisfaction, the customers final balance was then paid. (certificate attached )
At the time of this project Triangle DJ's warranty was a 10yr no leak warranty for any leaks that *** occur due to installation deficiencies as stated on the warranty certificate. The leak was initially reported as a gutter/ soffit leak and unfortunately those items do not carry any type of warranty. There were claims made that our gutter contractor was not paid for this project which we confirmed is false and verified the sub contractor was paid, but still no warranty present as it is not offered. The warranty also does not cover any leaks that *** occur due to storm damages, upon investigation, multiple storm dates are on record for this property well after the installation date. Attached is a screenshot of the property with the storm event dates listed provided by a local ************* storm tracker company. With these many hail events after installation we would consider this roof system as totaled and not under warranty. There is also no record of any maintenance being performed on the roof system. The only warranty currently active for this property would be through the shingle manufacturer which would only cover defects in the product which is not the case. I believe this issue is due to miscommunication as to what the warranty in fact covers. We have already responded to the complaint with the ***************************** in ******** and are still in good standing with the state and servicing any valid warranty claims from our ***** location. There are multiple factors here that void any warranty or responsibility on our end. If there are any additional concerns please don't hesitate to contact me directly. Thank you
Customer response
03/08/2023
Complaint: 18943518
I am rejecting this response because: this "company" is a joke. totaled roof system and no more warranty because we had some "storms" after they installed it? no record of maintenance? what am i supposed to do? report to them every time it rains? i can't begin to count the hours i had to spend of my own time to get everything fixed up before getting that (now) worthless certificate out of them. their gutter sub told me over the phone that they had not paid him, and i believe him. they also had issues with the electrician and who knows how many other subs. the leak is due to the sub they used for this job, and now i have to find somebody else to fix their deficiencies. i hope my other reviews online will help people avoid this "roofer."
Regards,
******Business response
03/30/2023
We are sorry to hear you are not satisfied with your experience. We have confirmed all sub contractors have been fully paid for your project. Your response clearly displays either the warranty coverage was either not explained enough or you simply did not understand or forgot. The warranty certificate clearly states it does not cover maintenance items or storm damage that would be covered by insurance. We will not be extorted for free work. Please consider this matter closed. Thank you and take care.Customer response
03/30/2023
Complaint: 18943518
I am rejecting this response because: what free work? can you send the documents proving you paid the sub that installed the gutters? he clearly told me he was not paid when i called. why am i even handling the subs you have hired for the job, to begin with?
Regards,
*******************************Initial Complaint
11/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Triangle DJ Contractors installed a new shingle roof on a Duplex located at ***********************************************, on 6/10/2017, The contract signed at the time by us and the representative of Tiangle DJ stipulated a 10 years Llabor warranty. The roof started to leak on 11/15/2022, we tried to call , email the *** so far with no response.Business response
11/30/2022
Not true, I talked to ****** the property manager. He said that they had caulked the penetration and would be calling me if the problem was still there.Customer response
12/07/2022
Complaint: 1*******
I am rejecting this response because:My dispute #******* with Triangle DJ Contractors has not been fully resolved yet , as I am still waiting for a verbal promised refund regarding some of the roof repairs expenses incurred by us.
Triangle DJ Contractors did get in touch with me and were immediately able to dispatch a crew of roofers to inspect the roof and make sure there were no further water leaks, they also requested for me to forward them invoices regarding repairs to the roof that we had incurred to stop the roof water leak.
As soon as we get a refund from them , we will ****************.
Thank you
Regards,
*************************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.