ComplaintsforRed Wing Shoe Store # 085
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Complaint Details
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Initial Complaint
12/14/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We bought the boots on November 5 so its been a little more than a month. We got these boots due to the line of work and the gentlemen from out local red wing store did the exam and said this would be perfect Well today earlier the bottom of the boot started to get wet and i work in austin so i took it to the nearest location which receipts provide the location The manager said he couldnt switch them to the ones i needed due to the availability he seemed eager to leave early so said he would cancel my guarantee and give me some boots that were similar My resolution is to get the exact same boots 8.5 same model if red wing promises something why cant they resolve the problem i work all say 4am-6 pm i dont have time this is very inconvenient these boots should the warranty as promised and the customer doesnt have to be treated with no respect and no available options The only thing i would like to get is the same boots and express shipped he not offered me that he offered anything to get me out of the store
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.