ComplaintsforBrownsville Public Utilities Board
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Complaint Details
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Initial Complaint
08/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have lived in the same house for two years. I’m a single mother with 2 children that are always in there room. Bill for 2 years has been $250 to $300 at most. This month $604 with nothing done differently. I go online to try and make some type of payment and the system doesn’t allow because the bill is more than $500. I’ve tried calling and no answer. I saved the last 2 screenshots and no answer. This place need to be reported.. There is no way to pay this and be ok. They need to answer so that I can make some type of arrangement and I work every day until 5 so I can not go in person. I have not been late on my payments up until nowBusiness response
09/01/2022
Customer Information:
Customer has the following services:
Electric
Water
Wastewater
TrashAverage Total Bill is approximately $300.00; this month’s bill (due 08/15) has increased to $604.61
Electric and Water Consumption has increased; mainly electric. See attached historical consumption. The meter was tested and the reads were verified as accurate. The customer was charged the appropriate rates and fuel charges.
Customer pays with either a debit or credit card and we have a cap of $500 per transaction. However, the customer is able to make two separate transactions if the amount exceeds $500. Qualifying customers may apply for payment arrangements through BPUB's automated phone system, through the MyAccount portal under the payment options menu tab, in person, or through our call center. There are also utility assistance programs available that are accessible on our website: Assistance Programs - Brownsville Public Utilities Board (brownsville-pub.com). Due to high temperatures, drought inquiries, and increase in fuel charges, we are experiencing higher than normal call volumes. To combat that, we are adding call center staff and exploring additional resources.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.