ComplaintsforFred's Fiberglass and Trailer Repair
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Complaint Details
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Initial Complaint
03/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We dropped our boat off to Freds Fiberglass and Trailer repair in June 2021. Progress pictures were sent of work being done. On 17 JUL 2021, received a text saying that the boat was ready. We took the boat home and kept it in the garage until mid-January 2022 when it was ran on the water for the first time since the repairs. On 22 JANUARY 2022, we noticed a leak in one of the areas that **** had repaired. Sent **** photos and videos of the leak that day. Did not hear back from **** until we reengaged again 23 JANUARY 2022 and **** said he would talk about it tomorrow (24 JAN 2022). Two days later, 26 JAN 22, the boat was dropped back off to **** and was ready again 02 FEB 2022. Fast forward one month later 19 MAR 2022 and we took the boat out and the hole that **** repaired completely blew out in the middle of the lake and took in water up to the seats. Sent **** pictures and videos immediately of what happened and **** responded wow. Later that afternoon once we got towed in and reports completed by game and fish and the coast guard, we followed up with **** and asked if he looked at the damages to which he responded Yea. We then asked whats the plan to which **** responded that It is Saturday afternoon. Im with my family we will talk Monday. We reached back out to Mr. **** Monday morning and it was then that he informed us he did not feel that he is responsible for any of the damages or future repairs to our boat. Freds faulty repair has caused at least $15,000 worth of damages to the hull, batteries, graphs and other equipment. We gave **** a chance to make it right and asked him for the money back that we paid him in the beginning to help us cover some of the expenses to get our boat back in a safe, operable condition. **** advised that we make an insurance claim on our personal boaters insurance to cover a botched job tha
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.