ComplaintsforBaylor Scott & White Clinic - College Station University Drive
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Complaint Details
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Initial Complaint
08/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On August *******, my husband and I visited Baylor Scott & White Clinic - College Station University Drive. We have visited this location before and were told that we couldn't get in line to see a doctor online anymore and that the clinic was only taking walk-in patients.When we arrived on the 16th the receptionist or patient consultant told us that we needed to sign in online to get in line to see a doctor. She said you could wait from home if you want as the wait time is an hour and a half. My husband asked for instructions to get in line online. She helped him step by step and he received a text message saying there were about 20 people in front of him. Since we didn't have any errands to run and the clinic is far from home we decided to wait in the lobby.We arrived at 9:00am and waited until 1:00pm. My husband went to the same check in desk and asked how much longer to see a doctor as he had an appointment with his psychiatrist in an hour. He was then told by the patient consultant that he was not checked in at all. He said that he was because he was receiving alerts on his phone on wait time. He was then told that he needed to have checked in in addition to getting in ******* husband was very upset because at the lack of professionalism of the consultants and because the lady that helped him step by step was sitting right there the entire time and never told him about checking in. He has severe bipolarism and depression. After we left the clinic he had severe mood swings and was so angry that he was lucky he was seeing his psychiatrist right after.The main complaint here is that they were not forthcoming with information or correct instructions even when asked to help. They saw us sitting in the lobby for all those hours and didn't bother to ask if we needed anything.Baylor ********************************************* has been great in all other areas but this clinic was very unprofessional and disappointing.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.