Customer ReviewsforSelene Finance

This company Double charged me for my mortgage payment and has caused me to incur charges to my bank account. They didn't reach out to me even after admitting that there an issue with the online pay system

During my home's foreclosure process, my loan was bought by Selene Finance. On July 11, 2024, I submitted a Buyers Assistance Form to the loan resolution department. I followed up on 7/17/24 and was told that my application had been received and that if there were any other required documents I would be notified. During this waiting period, since I had not heard from them, I assumed everything was good, however they are not. I reached out on 10/1/24 to again get assistance because now my house is listed for sale. One *** could not give me direct answers. She suggested I have my real estate agent call. On 10/2/24 I called again, **** was very helpful. He let me know that they had received my app but failed to send it to the right department for review. He said he would do that on this day and there would be no penalties for me as this was there mistake. I called again on 10/3 to only be told, that due to my house being up for sale, that the process would be delayed. Oh, and I'm still waiting for a payoff amount. I aske to speak with a manager and was told they're in a meeting. So the *** said she communicated via text with a Mgr. to only tell me what **** the day before told me. She assured me that what she was doing was different. DO NOT TRUST ANYTHING THE **** SAY. MANAGERS DON'T EXIST. JUST BE HONEST, SELENE, don't lie to the consumer, it hurts

POOR CUSTOMER SERVICE. i REQUESTED A VERIFICTION OF MORTGAGE AND THEY REFUSE TO SEND IT TO ME. THERE IS ONLY ONE NUMBER TO CALL AND GET THE SAME RUN AROUND. CUSTOMER SERVICE HAS LIED SEVERAL TIMES ON WHEN IT WILL ARRIVE. I ASKED FOR A MANAGER AND THEY SAID IT COULD TAKE UP TO 30 DAYS FOR A MANAGER TO CALL BACK. THIS IS A DISGRACE AND SHOULD NEVER HAPPEN

Had my mortgage transferred to this company, called them, did NOT know who I was and property was NOT listed with them. Called previous mortgage holder stated they no longer held my mortgage. So wondering where my mortgage mysteriously disappeared to. These must be the worst mortgage companies around. These kind of things REALLY NEED TO BE CORRECTED!

Selene ****************** is a impossible company to deal with. They took the ******* loan on are home in December of 2023 since that time they have done nothing other than given my mother hard time the payment and the amount that is due each month was said to be ***** dollars a month. Every month it has been anywhere from 2 thousand to 3 thousand dollars. You can never talk to a representative on the phone. their costumer complaint email just gives you an auto replay. you send them a payment for the month, and they put it in a side account and do not apply it to the loan and then charge you more money for being late. they say they will release the funds towards the Morgage payment why do you have to ask for the money you sent them to be applied to your loan. In all I think that they run a scam on people trying take as much money as possible that they can get out of the person and the end game is to sink you and take your home. My mom is 73 years old and just lost her husband of 50 years and this is the best they can do is try to sink her so much so they can take here home of 41 years. I and anyone in this family will never do business with company again. we are having are house refinanced just to be free of this nightmare of a company. i have to say hope never to talk or do business with these guys again.

Absolutely horrible! They bought my mortgage and nothing has been right since! They have no one that has a clue of what is going on! I have called and emailed and nothing has been done to correct my issue! They received information to correct my property tax and it is still not corrected. They emailed me and snail mailed me to let me know they received my information. I called and talked to someone and they told me 5 business days and it would be corrected. We are going on day 15 now. Absolutely horrible and will be refinancing with another company as soon as I am able! It should be against the law to sell mortgages and/or other loans and debts to make their pockets deeper while we are all struggling to survive!

Selene Finance is the worst company ever that my family has worked with, they don't treat their customer fairly and trying to be in contact with them via phone is almost impossible. Almost making it impossible to get any action started. After a death of a my family member their house went to her partner and everything switched to his name which is what needed to happen. He's been paying for the mortgage with the money out of his account, but ******************** won't take the money out and that with his bank approving and vouching for him. With them doing they since May 9th, 2024; they still wont take any money out of his account now (July 26th) and are charging him late fee's when their company is the one not taking the money out of the account. They charging THOUSANDS of dollars way more then what really needs to pay for the many mistakes that the SELENE FINANCE company is making. I would never ever recommend this Company to anyone! There is many lawsuits that they have broken!!!!

Absolutely abhorrent and corrupt company!!! Impossible to get a representative on the phone. They claim that I was without insurance, which is a total lie and I have the proof to back it up. Also impossible to get loan documents on their portal. Never trust this awful company!!

I have been dealing with Selene since February and have gotten no where. My mortgage was "sold" to Selene. We were in a hardship situation that has extended back a few years, in which case ***** played a part. Anyways, since my mortgage was sold to Selene its been a nightmare for my family including my 92 and 95 year old in-laws living with us. We complete a Borrower Assistance Form for a modification. Within 30 days we received a reply from Selene with a mortgage payment of 2.5 times of our previous payment. No modification was offered just a straight 30 year conventional loan. According to HUD, a modification payment plan should be both affordable and manageable. Their customer service people are cold and have no interest in working to find a resolution. Neither was the case, I believe the people who run the numbers may need more training. We believe after going back and forth multiple times and sending in other paper work and documents to support what we could afford, they did not offer and compromise, in the way of a modification program, which there are many options available to make payments affordable and manageable. Selene is a BULLY, threatening us that our house with 5 of us and my in-laws will be sold at auction shortly, not willing to work with us on a modification program when there are clearly options available. Anyone can research them. Illegal business practices, by law we are to know our investor and Selene says that we do not have that right. They are clearly the worst mortgage company!! Any advise will help. I would like to seek out legal help to stop these BULLIES. And work with a company with honesty and compassion. Not worried about destroying families. Remember what KARMA stands for Selene!! I'd like to know who Selene is paying off so they can stay in business?

SELENE FINANCE IS THE WORST MORTGAGE COMPANY I HAVE COME ACROSS. I HAVE BEEN TRYING TO GET ANSWERS TO MY QUESTIONS REGARDING A PARTIAL CLAIM MORTGAGE AND WHEN YOU SPEAK TO CUSTOMER SERVICE THEY TELL ME, I HAVE TO EMAIL THE LOAN MODIFICATION ***** I DO THAT. THE LOAN MODIFICATION **** TELLS ME I HAVE TO DEAL WITH CUSTOMER SERVICE. AFTER SPEAKING WITH 7 DIFFERENT PEOPLE OVER A TIME PERIOD OF 2 MONTHS, I STILL CANNOT GET A REPLY. I AM EITHER DISCONNECTED OR THE PEOPLE HAVE NO CLUE WHAT IS GOING ON. I FIND IT AMAZING THAT THEY ARE EVEN STILL IN BUSINESS. TODAY I HAVE BEEN ON THE ***** WITH A GENTLEMAN WHO HAS NO CLUE WHAT HE IS DOING AND SAYS I CANNOT SPEAK WITH A SUPERVISOR. SINCE I CANNOT GET ANYWHERE, I WILL CONTACT MY ATTORNEY AND SEE WHAT HE CAN DO