ComplaintsforAmerican Lane Design
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Complaint Details
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Initial Complaint
09/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On August 4th 2023 I hired American Design Lane to create a website for my Dad's business. I paid them ******. The next day I decided not to move forward with the website, when they called me back the phone number came up SCAM on my phone, I then researched them and found they had quite a few complaints. I promptly contacted them and requested a refund as I decided not to move forward, they replied that they would contact their billing department to get the refund started. On August 8th they sent me an email and said it was approved and I would receive my refund within 30 days. After the 30 day I contacted them again by email and was told I needed to give them a reason, I gave them a reason and now they are stating they can only give me half of my money back. I have all the email transactions including the paid invoice
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.