ComplaintsforAccess Ford Lincoln of Corpus Christi

• Initial Complaint

  01/03/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On July 31, 2023, I purchased a car through Access Lincoln with a **** Dollar deposit. Its now January 2, 2023 and I have not received my license plates or registration. I have been having a difficult time with Company receiving my plates or temporary plates. Since September 26, 2023 I have been contacting Access **** in regards to my license plates and registration they have an excuse, say its being mailed, or etc. Effective today,January 2 , **** my license plates is expired. I can no longer drive due to this issue. Today I called and they said they mailed again. Can you assist with this matter?

  Business response

  02/03/2024

  We are getting a bonded title from the seller and we will process the title work. 

• Initial Complaint

  11/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Last year in Oct. I dropped off my 2019 **** Mustang at the collision center for repairs related to a manufacturers defects. The car was still under warranty. Paint bubbles appeared by the fuel doors. My car was there over a month. The manager claimed that they repaired the issue twice and the bubbles were repaired but they returned. Supposedly the issue was finally resolved and I picked up the vehicle. A week later the bubbles reappeared. This time I didnt take it back. Forward to this year, 2023. The paint bubbles started rusting and the paint underneath became iridescent. I went back to the collision center. After 2 weeks of back and forth in regards to whether or not the repairs would be covered by ****, it was decided they would. I dropped off my car Sept. 25th. A couple of weeks passed and I contacted the manager, ***********************. He informed me that the technician made a hole in the panel of the car when trying to repair the issue. He then said it would need a new panel and that he would need to contact the service department and inquire whether or not **** would cover the cost. He also told me I could try to claim it on my insurance and he would pay the deductible. If neither of those occurred he said he would have to eat the cost. I asked for a rental since they damaged the vehicle and I kept getting the run around. In calling 2 weeks ago for an update, I was told the office staff including the manager were fired. The woman I spoke to, *****, said she was picking up the pieces of whatever issues were left behind. I was assured they were working on my vehicle. My husband called Thursday, Nov. 16th and was told the car was being sent to detail and would be ready the 17th. I called today and was told by the estimator my car is being put back together. I once again asked for a rental and was told by ***** she would inquire about how long it would take to get my car back and she would get back to me. I have tried to contact the general manager to no avail.

  Customer response

  12/14/2023

  Better Business Bureau:
  
  
  My issue was resolved.
   
  
  Regards,
  
  *******************************

• Initial Complaint

  11/20/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I am writing to file a formal complaint against Access ***** Corpus Christi, detailing a series of concerns and challenges I have encountered with my recent purchase of a 2020 Ram 1500.On October 28th, 2023, purchased the aforementioned vehicle from Access ***** Unfortunately, my experience has been marred by significant problems, and my attempts to address them directly with the dealership have proven unsuccessful.My primary grievance pertains to a critical engine issue that manifested itself on November 3rd. Despite my numerous attempts to contact a manager to address the matter, two weeks have passed without speaking with any manager or service advisor.The issue involves a significant problem ID: ***** activating within days of owning the truck, prompting me to take the truck to a RAM certified mechanic for a detailed analysis.I proceeded with these steps without any guidance from the dealership due to the lack of communication. Concerned about potential damage to the truck's engine, I felt compelled to take immediate action.Additionally, I would appreciate the BBB's assistance in scheduling a meeting with the *** ******************, to discuss not only the engine issue but also several discrepancies identified in the service order. This includes tasks such as a windshield replacement that were not completed as specified.Furthermore, the engine issues that should have likely been identified during the dealerships inspection, necessitated a nearly 4-week-long stay at the shop, which is projected to cost me $2,000.Over the past 15 days, I have consistently contacted Access **** seeking resolution. My concern deepens as I remain uncertain about the timeline for hearing back from the service manager.I kindly request BBB's intervention to facilitate a prompt and fair resolution to these matters. Your attention to this complaint is crucial, and I look forward to your assistance in resolving these issues.Thank you for your prompt attention to this matter.

  Customer response

  12/14/2023

  Better Business Bureau:
  
  
  Resolved.
  
  Regards,
  
  ***********************

• Initial Complaint

  08/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I traded in my truck for a used truck with the condition that Access **** would fix a couple of specified leaks under the truck. I have a signed document stating what leaks would be fixed that we agreed on. They kept the truck for 3 weeks with very minimal correspondence which was always me calling them. They told me it was fixed. 2 weeks later the rear end started making a lot of noise. Crawled under truck and to my surprise oil residue on outside of rear end cover. Contacted Access and they informed me that they never touched the rear end which was one of the leaks they were going to fix. They kept my truck for 1 1/2 months. So the rear end ran out of oil, went out and they conned the extended warranty company in to paying for it with me paying the 200$ deductible. If you do business here you can expect the same. Ive seen other reviews stating they do not call and they dont!! Just the most miserable experience Ive ever had buying a vehicle. ****** learned. Stay away from Access ****!!! Anything coming out of Access ****s mouth will be a lie! Do your due diligence before doing any business here!! Rear ends go out but they definitely go out with no oil.

  Business response

  09/07/2023

  vehicle has been repaired.  front pump seal worked on, and repaired also, possible confusion by dealership as to why rear seal wasn't completed in timeframe given to client.

  On or about 30th of August ******* Director and customer have test driven vehicle and at this time per their conversation the vehicle is performing as it's supposed to be.

  ******* ************************* was contacted, and it was determined by service department that this repair should fall under reconditioning of the vehicle, so ****************** absorbed expense for repair, not warranty company.  That being said the collected deductible should be returned to the owner since it was collected in error.  

  ******* Director will be in contact with client to arrange refund of deductible.

   

   

• Initial Complaint

  10/13/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  9/3/2022 I go purchase a 2015 Silverado. This vehicle had all sorts of mechanical problems. I was trying to return it and they refused it back at first. I want that loan resended which they refused to do, and I want my money back from that down payment. They did horrible business on this vehicle. They didnt even show me other vehicles I could have taken vs this one just because I had some interest in this one. They didnt let me see other options. Nothing. They lied to me as well and treated me bad after the initial purchase.

  Business response

  10/15/2022

  I am not the manager of that store. I have copied JR on the email as your primary point of contact. 

• Initial Complaint

  08/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Scheduled an appointment on July 12th to have a full synthetic oil change, tire rotation and five point inspection. Upon arrival to pick up my brand new 2022 Lincoln Corsair, I asked if all was completed. The representative who checked me out ensured all was completed. A week later I noticed the sticker placed in my window stated my oil needed to be changed in **** miles which meant synthetic oil was not placed back into my vehicle I called and they transferred me to *** in Lincoln concierge who informed me I actually received synthetic blend oil and no tire rotation was performed. She ensured I could bring my car back in anytime and service would be performed free of charge. Informed *** that my business was pretty hectic and that I might not be able to come in for the next few weeks. *** assured that would be fine. Called back in August to get schedule service to be redone. *** got very defensive at this time asserting that my car had synthetic oil in it. I asked her if she was sure, she said she would call me back. Called me back hours later during my office hours where I could not answer. Called *** back on my lunch break and no response so I left a message. *** never called back. My passenger seat on my brand new car is falling apart and I cannot even get proper service performed on the brand new vehicle. This has been by far the worse experience as this was my first purchase of a Lincoln vehicle. I even scheduled an appointment 2 hours away in *********** to have the proper service performed only to be called a few days before the appointment to inform me they would be closed that day and need to move my appointment. Though I was allowed to book online and my appointment was confirmed online. I cannot even utilize the warranty the car comes with as I cannot find proper service. This is not what I expected from a a vehicle considered a luxury vehicle.

• Initial Complaint

  05/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a used **** Raptor 3 weeks ago on May 7, 2022. 3 hours after I drove off the lot the check engine light came on. Being on a Saturday they were already closed for the weekend. I brought the vehicle back Monday morning and told them about the check engine light and that the moon roof wasnt working. After several attempts to contact them and never receiving a call-back every time I was able to get in contact with them. I showed up Friday 5/13 and was told that my truck was in the muffler shop and I would have it back the following morning. I called them an hour after the shop opened and was told it was on the way back. I received a phone call 3 hours later saying it was ready. I picked it up and once again. 3 hours later the check engine light came on. I Brought it back and told them they didnt fix it and they kept it another week. This time they did a software update and kept it an additional 2 days to make sure the light didnt come on. I picked it up the evening of 5/20 and the next morning the light came back on. I brought it back Monday and they didnt even order parts for it until Thursday to my knowledge. Saying its the catalytic converter again. They called me yesterday to tell me the parts still havent arrived and I told them to put it back together so I could at least have it for the weekend. The service writer told me that hed call me back which he has called me once in the past 3 weeks. I always have to call him. And today theyre not answering my phone calls.

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