ComplaintsforInfinity Financial Group
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Complaint Details
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Initial Complaint
05/18/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
In July-2021, I set-up recurring payments through the IFS dealer services to pay an additional $200.00 on top of the required payment of $726.00 totaling a monthly payment of $926.00. On 19-Apr-2022, I noticed my IFS account only reflected a payment of $726.00, and the additional payment of $200.00 did not appear. However, upon reviewing my State Employees checking account the payment of $926.00 was confirmed as sent. I called IFS to I file a complaint with Infiniti Dealer Services regarding my loan payment for 19-April-2022. I was provided a reference number (X-XXXXXXXXXXXX) and told to investigate the "over payment" with my bank. I was also told to request the bank to send proof of funds cleared from my account. The finance officer from SECU emailed the requested transfer of funds in the amount of $926.00 to IFS on 26-Apr-2022. I called IFS on 27-Apr-2022 and they confirmed receipt. When I followed up on the transaction 17-May-2022, I was told the investigation was rejected and to go back to my bank to dispute the "over payment". A dispute with my bank is not warranted because the intent was to pay more than the owed amount to pay off the vehicle early. Payments were set up on auto payment through IFS not my bank. They would not have sent additional funds unless requested from IFS. My IFS account still inaccurately reflects a payment due in the amount of $187.00. With my additional payment of $200.00 IFS actually owes me approximately $13.00 and delivery of my proof of pay off for the vehicle.Business response
06/27/2022
Business Response /* (1000, 5, 2022/05/18) */ Contact Name and Title: Daniel L. F****, Partner Contact Phone: 2144320270 Contact Email: dan.f****@ifgroup.us.com To whom it may concern: This complaint is for another business. We are a botique Investment Banking firm specializing in Mergers and Acquisitions. Your complaint is in regard to an auto finance company also called Infinity. We are Infinity Financial Group they are Infinity Finance Company. Thank you, Daniel L. F**** Managing Partner Dallas, TX 214-432-0270 Direct
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.