ComplaintsforArcis Golf

• Initial Complaint

  04/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I signed up for a golf discount program at ********************* in **********, *****. owned by arcis. The monthly payments have been going up without notice. I have called arcis, because they never pick up the phone and left messages that I need someone to call me so I can cancel the membership. I have gone in person to ********* golf course and been told that I have to call arcis to cancel the membership. I have been trying to cancel for 6 months. I would like 6 months worth of refunds and my membership cancelled.4/2/2024:-$64.90 3/4/3024: -$59.48 2/2/2024: -$59.48 1/4/2024: -$59.48 12/7/2023: -$59.48 11/10/2023: -$59.48

  Business response

  06/22/2024

  Good morning,

  Regarding the increase in rates, we use the customer provided email address to send out communications. On March 22nd, we sent the attached correspondence to all of our members regarding the rate increase. Please note that the rate in the email is the pre-tax rate. 

  In terms of cancelling, we have no record of correspondence from the customer. We do provide each new member with a Welcome Email that includes the following text regarding our cancellation policy;

  "After a member completes his or her initial commitment to the Arcis Players Prime membership,the member may cancel his or her membership in the program at any time upon written notice provided to the club. When the Member provides written notification of cancellation prior to the 16th of the current month, the membership will be cancelled effective the end of the current month. For written cancellation notices received on the 16th or after in the current month, they will be effective on the last day of the following month. "

  This communication, as well as the one about the rate increase, were sent to the same email that was used by the customer to log their complaint.

  Furthermore, if necessary we can provide a list of the cancellations processed during the time in question to illustrate that we do in fact cancel memberships upon request.

  As a showing of good faith, we've cancelled **************** membership and issued a refund for the last two months. These funds should process in 5-7 business days.

  Best,

  Customer response

  06/24/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  02/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 2/1/24, I was parked at free city parking for the day, not on golf course property. Sometime during the day, a golf ball struck my rear window, shattering it. I found this at approximately 1600, when I returned to my car. I reached out to the golf course manager, *****************************, who had me fill out an incident report for The Courses at Forest Park- Arcis Golf. He stated he would submit the incident report to HQ and be in contact with me with a persons name/ contact information. I have also attempted to reach out to HQ and have left 3 voicemails and filled out their contact info on their website requesting a call or email back. I have not heard from HQ, and ***** continues to tell me they are not responsible for the damage to my car, despite there being no signs stating park at your own risk or a net separating the course from the street. I am seeking compensation for the replacement cost of my rear window and response from the company.

  Customer response

  03/28/2024

  This case has been resolved by Arcis sending me check for the full amount of the replacement window. 

• Initial Complaint

  01/05/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  As former members of **************************** (owned by Arcis Golf LLC), we must highlight our negative experience with their management and customer service. Our decision to resign stemmed from increasing concerns about the club's high staff turnover, deteriorating ambiance, and subpar quality control. These issues diminished our experience and made us uncomfortable to host family and guests at the club. After submitting our resignation, we were assured it would be processed swiftly. However, we found ourselves billed for the next 3 months. Due to unresponsive club phones, a direct visit was needed to address this with the General Manager (**). He apologized, agreed to process our resignation, waive the 60-day notice, and provide a complete refund. He reaffirmed this in an email later that day.A month passed without any update, and again, with no one answering the phones, it prompted another visit to the club. During this time, we were informed that Arcis Golf LLC suffered an incident affecting the club's systems. Amidst this confusion, and despite the ** mistaking us for another resigning member, we were empathetic and politely requested that they follow up when systems were restored. A month later an email went out to all club members saying systems were restored, but we received no communication from the **. By mid-month, the ** contacted us regarding new charges appearing on our account, despite us not visiting for months. We disputed and he acknowledged it must be a mistake, then told us he would process the refund as promised. Several weeks later we received the check, however, it was substantially less than what was owed. We emailed the ** with a detailed and composed explanation, seeking an equitable resolution. Regrettably, his response was dismissive, offering a mere $10 concession. This not only caused financial loss but also significant stress, eroding our trust in the management's integrity and professionalism at ****************************.

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