Customer ReviewsforMr. Handyman of Dallas

I hired Mr. Handyman of Dallas to install trim around my bathroom and hall. The company charged me for 3 hours. I paid the pro with a check. When he left, I inspected the work, and it was not done completely or satisfactorily. I put a stop payment on the check. A male from the company called me twice to threaten me to put a lien on my house. I told him that I would release the hold when the company complete the job hired to do. The person told me that he was not going to send anyone over, and that the work was done. Later in the week, he called to threaten to put an arrest warrant in Dallas and Collin Counties for check fraud. I would like to put pictures, but there is no place to do it. Pictures speak louder than words.

The information submitted to the BBB by ******** ***** is completely false.

******** ***** called our office on May 19 and setup the initial service call for May 20. At the time of the service call, the Mr. Handyman Service Technician inspected the work that needed to be completed and presented her with a written estimate which she signed/approved immediately.

Once the estimate was approved the work was scheduled to be completed the same day, May 20. At that time, the Mr. Handyman Service Technician presented ******** ***** with a work order and she signed/approved it immediately. The work order signature field clearly stated ... "Customer has read and accepts the Work Agreement and has discussed with the Mr. Handyman Technician the work to be completed and authorizes Mr. Handyman to begin work".

The work was completed that same day, May 20. At that time, after the work was completed, the Mr. Handyman Service Technician presented ******** ***** with the work order completion form and she signed/approved it immediately. The work order completion signature field clearly stated ... "I hereby acknowledge the satisfactory completion of the above-described work and services".

Also, with the Mr. Handyman Service Technician present, ******** ***** wrote check #*** from an account at Wells Fargo and used it as full/final payment for the work that was performed. That same day, May 20, ******** ***** cancelled the check with Wells Fargo. On May 24, our bank notified us that the check had been cancelled and it was returned to our office a few days later. At that time, we began the communication process to determine why she stopped payment on the check.

In late May and June, we made numerous attempts to speak to ******** ***** via telephone. Also, my Accounting Manager sent an email to her on May 31 which stated ... "Hello ********, if you are dissatisfied with the work, please call us. The amount on the invoice is still owed. Please find your invoice from Mr. Handyman of the Park Cities attached below. If you have any questions regarding this invoice or would like to book future services, please give our office a call at (972) 866-7777".

That same day, May 31, ******** ***** answered a phone call from my Accounting Manager and hung-up when asked why she stopped payment on the check. A Customer Service Representative called ******** ***** on June 6 and left a message. Another member of my team contacted ******** ***** on July 2 and she said "I am refusing to pay this bill."

I have spoken to ******** ***** three times in two weeks. On July 2, I also called ******** ***** and I introduced myself, told her that I was the Owner and General Manager at Mr. Handyman, why I was calling and requested that she pay the invoice. I told her that I would begin the legal / collection(s) process on July 5 if the account had not been paid in full. I called her on July 5 to inquire about the unpaid invoice and told her I would initiate the legal / collection(s) process if she still refused to pay. She did not state that she was going to pay the invoice and she did not state that she was dissatisfied with the work.
We heard nothing from her during the week of July 5-8 and we did not receive payment.

On Monday, July 11, I contacted the District Attorney in Collin County and my Corporate Counsel to begin the legal / collection(s) process. I then called ******** ***** one last time to let her know that the legal / collection(s) process had begun.

At no point during any of these phone calls did ******** ***** inform me or anyone on my team that there was a problem with the quality of the work. Furthermore, ******** ***** never replied to any of the emails that were sent informing us that there was a problem with the quality of the work, let alone submit photos for us to review.

However, after being threatened with legal action, on July 11, ******** ***** submitted a poor (1-Star) review via Google and on July 12, ******** ***** submitted a poor (1-Star) review via the BBB.

Again, at no point in the prior two months had ******** ***** ever stated to anyone on my team that there was an issue with the quality of the work, nor has she responded to any emails or submitted any photos to me, my office manager or my customer service team.

We have referred this to our Corporate Counsel and the legal proceedings have begun. Sadly, this is yet another example of "Theft of Services" (i.e. "Theft by Check") which will be addressed by the District Attorney in Collin County. Also, we will file a lien on this property by the end of the week.

David *****
Owner/GM
Mr. Handyman
(972) 866-7777