ComplaintsforDigestive Health Association of Texas, P.A.

• Initial Complaint

  05/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had a colonoscopy scheduled with *********************** MD, for Wednesday, March 29 at 7:30am.On Thursday March 23, I awoke with a slight jaw pain. On Friday March 24, the pain was an 8 on a scale of ****. I was able to get in to see my dentist around 1:30pm on Friday March 24. I was diagnosed with have an issue with temporomandibular joint. My dentist prescribed a 10 day regiment of an antibiotic and a mussel relaxer. With my pain and not wanting to have a general anesthetic for my procedure while on these meds I decided I should postpone my procedure. The surgery center sent a text message to me on Friday March 24 to either confirm or reschedule which I saw Saturday morning and later replied RS, for reschedule. I called ********************* office at 8:47am on Monday March 27. ****, who answered my call said I could be charged a fee based on giving less than 72 hour notice, subject to ******************** discretion. I told **** the information concerning my appointment with my dentist. She reiterated that it would be up to ****************. I told **** that I do not know anything about the charge without a 72 hour notice. **** explained that the information is in the "prep" box for my procedure. To which I told **** that the prescription box was unopened, so I know nothing about the charge. **** replied, "Oh you didn't receive the box?" I replied yes I received it however it is still sealed.i received an email from TDDC on Monday, May 1 at 9:42am stating that I have an outstanding balance on my account of ****** called back to ******************** office on Tuesday May 2 at 12:33pm to speak with ****************. Again I spoke with **** and was told he was not available. While on the phone with ****, she sent him a message to please call on my cell phone, she repeated my number to confirm she has the correct number. She also told me that she would tell **************** when she saw him later that day.It is now Friday May 5 and I have not received a call from **************** or anyone else from his office!

  Business response

  05/24/2023

  May 24, 2023
  
  
  
  To Whom it May ******************** letter is in response to the formal complaint filed by Mr. ************************ We apologize he had a negative experience at one of our clinics. We strive to provide a patient centered experience and took the immediate steps to evaluate the issues brought to our attention.
  
  Our investigation concluded on 5/24/2023 and the following actions have been taken to investigate and assist with the resolutions:
  
  Initiated an intensive investigation and review of the case.
  A meeting to took place 05/24/2023 to discuss the complaint between the Regional Director of Operations and the Director of Clinical Quality, to discuss the investigation results.
  It was determined the financial charge for the cancelation fee would remain on the patients account.
  
  The ********************** and wellness of our patients is extremely important to us, and we sincerely apologize for the experience Mr.*********************** went through. If you have any further questions or concerns regarding this matter, please feel free to contact me directly. I can be reached at ************.
  
  
  
  
  Sincerely,
  
  ***********************, BSN, RN
  Director of Clinical Quality
  GI Alliance
  ************************************************************************* 76092
  **************************************

• Initial Complaint

  09/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received service from Digestive Health Management in August of 2021 at their Allen facility. I ended up paying for this service in full over the phone and have the credit card receipt to verfiy in the spring of 2022 after receving billing from their office. They just recentely sent a bill over to their debt collections facility even though I had paid the bill in full in April 2022 (1,008.72) in total. Digestive Health has been zero help trying to rectify this saying they no longer have access to their billing system from 2021 and they send me to their debt collector. The debt collector says they are only directed by Digestive Health on what to collect, so as it turns out there is no one able to help clear this error of an amount sent to debt collections. I have spent hours trying to fix this and no one at the company or their assigned debt collections will assist. I would advise others to stay far away from this company as I have never experienced anything like this. Hours of time I have had to spend on this due to their error.

  Business response

  12/28/2022

  Business Response /* (1000, 7, 2022/10/17) */ To whom it may concern: This letter is in response to the formal complaint filed by Mr. ***** *****. We are very sorry he had a negative experience with our billing department. We took the immediate steps to evaluate the issues brought to our attention. Our investigation concluded on 10/13/2022 and the following actions have been taken to investigate and assist with the resolutions: Initiated an intensive investigation and review of the case. Reported the complaint to the Regional Director of Operations and our billing department for immediate follow-up. The billing department called and talked with Mr. ***** related to his billing complaint. The bill was brought back from collections and Mr. ***** paid his bill. We sincerely apologize for the experience Mr. ***** ***** went through. If you have any further questions or concerns regarding this matter, please feel free to contact me directly. I can be reached at 817-893-2388. Sincerely, Ann M*******, BSN, RN Director of Clinical Quality GI Alliance 550 Reserve St #550, Southlake, Texas 76092 Ann.mccarthy@GIAlliance.com

• Initial Complaint

  05/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I scheduled with Dr. D**** in the Dallas location of the DHAT. We were rushed throughout the appointment and brushed off with acid reducer meds. I scheduled the labwork and sonograms he asked for and not once did we receive a call back with results. I called and left messages and would be asked to check an online portal. When it was time for the endoscopy I kept getting calls for payment and I felt it unprofessional that I received subpar care from D**** and the entire DHAT group. I spent hours searching for other in network doctors and they are all part of the same group. I tried to do a transfer of care with Dr. O***** but he was prepping to retire- I was denied by Dr. Alvarez and Dr. Mantas front office said they would decline me because I had already seen D****. I pleaded with them to leave messages with both doctors and I was told that I couldn't because the others had denied my case. If I wanted to see Dr. Mantas I would need to wait 3 years to be scheduled as a new patient. I simply want help. I want a provider that calls and listens. I am frustrated with this group and their policies that are not best practices.

  Business response

  06/27/2022

  Business Response /* (1000, 5, 2022/05/19) */ Contact Name and Title: Ann M******* Contact Phone: 8178932388 Contact Email: ann.m*******@GIAlliance.com To whom it may concern: This letter is in response to the formal complaint filed by Mr. ***** ****. We are very sorry he had any negative experience at one of our clinics. We strive to provide quality of care and took the immediate steps to evaluate the issues brought to our attention. Our investigation concluded on 5/19/2022 and the following actions have been taken to investigate and assist with the resolutions: Initiated an intensive investigation and review of the case. Reported the complaint to the Regional Director of Operations and the Vice President of Operations for immediate follow-up. A meeting between the lead Physicians and the Vice President of Operations to discuss the transferring of care for Mr. **** on 05/17/2022. Mr. **** was contacted by the office manager of one of the lead Physician's on 05/18/2022, to discuss arranging an appointment. An appointment was scheduled for the following business day 05/19/2022, with another provider. The health and wellness of our patients is extremely important to us, and we sincerely apologize for the experience Mr. ***** **** went through. If you have any further questions or concerns regarding this matter, please feel free to contact me directly. I can be reached at 817-893-2388. Sincerely, Ann M*******, BSN, RN Director of Clinical Quality GI Alliance 550 Reserve St #550, Southlake, Texas 76092 Ann.m*******@GIAlliance.com

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩