ComplaintsforCopart, Inc.

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Initial Complaint
10/25/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My car was damaged from the Hurricane ******.Geico contracted Copart to pick up my flooded car at my house. They said that Copart will call me to set up an appointment or ************* Oct 3 at 1:30 AM, Copart came out to my house without notification. They trespassed on my neighbors driveway and swung the truck around my rental car and smashed into both sides of my ********* neighbor heard the crash and ran downstairs. Rather than wake me up to move the car behind mine, they tried an unprofessional tactic which caused damages to both sides of my garage. I called and was passed around a bunch of times. Finally told to get a bid and pictures. THEY IGNORED ALL MY EMAILS AND CALLS. HIT AND RUN ON MY PROPERTY AND NO ACCOUNTABILITY.They need to fix the damages. Geico also said they did not return their email or two calls.
Business response
10/25/2024
The management team at the Copart location has explained they are working with Ms. ********* regarding the needed information to proceed with our claims process. Once photos and estimates are received they will be submitted to our claims department to proceed with the resolution of this result of unforeseen occurrence.

Customer response
10/25/2024
I have reviewed the business response and accept this resolution.
Initial Complaint
10/16/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Bought a jeep on line said to run and drive went to get it and paid for it then told me it was ******************************************************************************************* it and there was no keys called the yard 20 stlouis was on hold for two hours then finally some one came on and said they are not responsible for keys so I asked for a refund and they hung up on me my buyers number is ****** it was for a 2014 jeep grand Cherokee the lot number to there invitory is ********
Business response
10/16/2024
In response to the claim asserted by **** Hammond about a vehicle that was purchased at Coparts auction. One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. **** ******** member notes indicate that he consented to the current Terms and conditions. These Member Terms and Conditions state:
Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only. Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model,condition, ACV, damage amount, damage type, drivability, accessories,equipment, mileage, odometer disclosures, vehicle identification number (*******, HIN, and serial number), title, repair cost, repair history, title history, and total loss history. No effort has been made to list open recalls applicable to any vehicles. Any recalls are the sole responsibility of the purchaser and can be found at locations like *************. Copart and its vehicle sellers expressly disclaim any and all representations, warranties, and guarantees regarding vehicles sold through Copart. Copart does not guarantee that keys are available for any vehicle sold through Copart, regardless of whether keys are present in online vehicle images, or were present in the vehicle prior to the time of purchase. Certain jurisdictions permit vehicles to be sold with missing VIN plates; as a result, Copart does not guarantee that vehicles are equipped with any or all VIN plates. Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain,confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
I.Risk of Loss. Each Member takes full responsibility and assumes all risk of loss for all vehicles purchased from the time Copart accepts the Members bid. From and after acceptance of the Members bid (for vehicles located at a Copart facility), the Member acknowledges that Copart is acting as bailee of the Members vehicle until such time as the vehicle is removed from Coparts premises by the Member or the Members agent or representative. The Member agrees that under the terms of the bailment, (1) Copart shall not be responsible for damage to or loss of the vehicle or parts thereof due to operational procedures in place at all Copart facilities, from acts of theft or vandalism, or acts of God; (2) Copart shall only be responsible for damage to or loss of the vehicle or parts thereof caused by the direct willful or grossly negligent act or omission of Copart;and (3) Copart shall not be responsible for any claim of damage made after the vehicle has left Coparts premises, regardless of whether the Member or any agent, employee or other representative on the Members behalf picks up the vehicle.

The definition of Run and Drive when you see it on the website advertisement states:
At the time the vehicle arrived at Coparts location, Copart verified that the vehicle started, (ii)could be put into gear, and (iii) was capable of moving forward under its own power. There is no guarantee, representation, or warranty that the vehicle is in roadworthy condition or can be driven lawfully upon the highways of any state. There is no guarantee, representation, or warranty that the vehicle will start, (ii) drive, or (iii) move forward under its own power at the time the vehicle is picked up at Coparts location. It is the Members sole responsibility to ascertain, confirm, research, inspect, and/or investigate the vehicle prior to bidding on it. Once the vehicle is removed from Coparts premises, the Member accepts the vehicle as is.
The R&D label does not guarantee that any vehicle is safe to drive without first undergoing repairs, nor does it guarantee that any vehicle will ever be roadworthy again.The R&D simply states that, at the time the vehicle was brought to a Copart yard to be prepared for auction, it could be started and moved forward a minimal distance under its own power. No guarantee is made as to the operability of an R&D vehicle at the time it is retrieved.

Our T&Cs point out that the information we provide is for convenience only, and that burden is placed upon the member to gather information on the vehicle prior to bidding on it. This information can be found at section I.A of our T&Cs and reads:

Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). It is the sole responsibility of the Member to ascertain,confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.

Had Mr. ******* came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. The webpage advertisement even provides a list of Inspector Services,who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for Mr. ******* to utilize, but he failed to use any of them. Additionally,the Copart website at the time of auction advertised the physical location of the referenced vehicle. Accordingly, Copart rejects any and all demands Mr. ******* has regarding a refund.
Initial Complaint
10/07/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On Sep 17, 2024 I paid for the membership that was advertised that I will be refunded within 7 days if theres no activity on the account. I had no activity on the account because I couldnt purchase through their site because apparently my state requires a broker. If I knew this I wouldnt have signed up. This it's false advertisement. I called them to request a refund and they told me they wont because its passed the 7 days. I told them that I should have had a refund automatically as their was no activity on the account because I CAN NOT BUY from them as they do not allow me to buy in the state of ******* without a broker.
Business response
10/07/2024
In response to the claim asserted by ******* **** about his Copart Membership and his suggested false advertising. One of the prerequisites to bid on prospective vehicles is establishing a member account with **********************. To become a Copart member, an individual must pay the non-refundable membership fee and agree to Coparts binding Member Terms and Conditions. ******* Shaws member notes indicate that he consented to the Terms and conditions on 9/17/2024. These Member Terms and Conditions state:

IV. MEMBERS
A. Member Eligibility. You may sign up as a Member at Copart if you are at least 18 years of age. In addition,state-specific registration requirements and applicable laws, regulations, and restrictions may further limit Member sign up and vehicle purchasing eligibility. Copart reserves the right to deny member privileges to, or exclude from Copart facilities, any individual or entity, in its sole and absolute discretion.
B. Member Types.
Registered Guests must register and provide first and last name, email address and phone number. Registered Guests have the option to submit a physical address and copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable, in preparation of becoming a Basic or Premier Member. Registered Guests may search inventory, add vehicles to a Watchlist and create Vehicle Alerts, but Registered Guests may not bid on or purchase vehicles unless their membership type is upgraded to either a Basic or Premier Membership.

In order to bid on a vehicle, you must be a Basic or Premier Member in good standing:
Basic Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Basic Members, must pay the initial Basic Member registration fee. A security deposit may also be required in certain cases in order for the Basic Member to submit a bid (see Section V.H. below).
Premier Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Premier Members must pay the initial Premier Member registration fee and security deposit.
All Basic and Premier Members who purchase vehicles for resale must provide copies of current licenses and completed sales tax exemption certificates. Basic and Premier Memberships must be renewed annually by paying an annual nonrefundable Member renewal fee and submitting copies of all current licenses (if applicable), and any information regarding change of ownership or address. Copart reserves the right to increase or decrease registration and renewal fees at any time without prior notice to Members.

By agreeing to these Member Terms and Conditions, ******* **** acknowledged that he understood that based on state specific registration requirements and applicable laws, he may not be eligible to bid on a vehicle in a specific state/location. The Copart webpage even provides a licensing overview page that shows the licensing requirements for each state. Had ******* **** reviewed this information, he would have known which states he was eligible to purchase a vehicle in as an individual and which states required other licensing. To this affect, Copart did not falsely advertise anything and we ask the BBB close this case.
Customer response
10/10/2024
I am rejecting this response because: Ive already done this step, and I have NOT received anything, we are now in the month of October. I called the representative and they said they wont help me with this.
please resolve this asap
my nember number is: 426256

Business response
10/10/2024
Coparts position is unchanged in this matter and we stand behind our previous response.
Initial Complaint
10/05/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Copart did shady business damages to my car and gave me a bad check
Business response
10/07/2024
In reviewing our records, Copart Direct had agreed to purchase the referenced vehicle for the amount of $331.31 once properly signed title and keys were provided. Additionally, our records indicate the referenced vehicle was gifted to him through a church acquaintance and he does not have any of the original title work for the referenced vehicle. Before Copart Direct can proceed with the purchase of this vehicle, Trevon Prince will need to have the referenced vehicle properly transferred and titled into his name.

Copart respectfully request the BBB to close this complaint as Mr. Prince cannot legally sell a vehicle that is not properly titled in his name.
Initial Complaint
09/24/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Renov la membresa de Copart y me cobraron $99. Audicion un carro y lo gan hice el respectivo pago y luego mand a recoger el carro y me cobraron parqueadero y lo pagu pero no entregan El carro por que dicen mi cuenta no est verificada Pero si siguen cobrando parqueadero a pesar de que enve copia de la licencia que es lo que necesito para que se verifique mi direccin. Copart usa esto para ganar dinero por parqueo. Es un fraude lo que hacen.
Business response
09/25/2024
Lamentablemente, ******* ******** no proporcion suficiente informacin para identificar el vehculo en cuestin. El nmero de miembro de Copart, el nmero de lote de Copart o el VIN seran suficientes. Una vez que recibamos *** informacin, estaremos encantados de investigar el asunto.Gracias,copart
Initial Complaint
09/23/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I renewed my membership with Copart after 4 years with intention on buying a car and was asked after paying the membership fees to provide proof of address so I did provide my German documents and next day as I was trying to bid my account was suspended claiming that my documents are not in English, although the German ID is in 3 languages (German, French and English) , so I asked to refund my fees 2 days after I initially paid , and was told a would get my money back within 2-5 business days but after 10 days I wrote to customer service again and they answered that renewals cannot be refunded ! Although my account was rejected and not renewed , this company is big scam I have had many issues before but now I cant keep quiet. Yes they are a big company and have fancy lawyers because they can afford it , but taking money and denying me the right to use their product is a total scam , and then when I told them to return my funds they left out 20$ so I told them to return theses funds also but said Id have to pay 35$ to return the 20$ !!!!
Business response
09/24/2024
In response to the claim asserted by *** ****** about his request to refund his Copart Membership fee, one of the prerequisites to bid on prospective vehicles is establishing a member account with **********************. To become a Copart member, an individual must pay the non-refundable membership fee and agree to Coparts binding Member Terms and Conditions. *** ******* member notes indicate that he has consented to the current Terms and Conditions. These Member Terms and Conditions state:

IV. MEMBERS
A. Member Eligibility. You may sign up as a Member at Copart if you are at least 18 years of age. In addition, state-specific registration requirements and applicable laws, regulations, and restrictions may further limit Member sign up and vehicle purchasing eligibility. Copart reserves the right to deny member privileges to, or exclude from Copart facilities, any individual or entity, in its sole and absolute discretion.
B. Member Types.
Registered Guests must register and provide first and last name, email address and phone number. Registered Guests have the option to submit a physical address and copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable, in preparation of becoming a Basic or Premier Member. Registered Guests may search inventory, add vehicles to a Watchlist and create Vehicle Alerts, but Registered Guests may not bid on or purchase vehicles unless their membership type is upgraded to either a Basic or Premier Membership.

In order to bid on a vehicle, you must be a Basic or Premier Member in good standing:
Basic Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Basic Members, must pay the initial Basic Member registration fee. A security deposit may also be required in certain cases in order for the Basic Member to submit a bid (see Section V.H. below).
Premier Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Premier Members must pay the initial Premier Member registration fee and security deposit.
All Basic and Premier Members who purchase vehicles for resale must provide copies of current licenses and completed sales tax exemption certificates. Basic and Premier Memberships must be renewed annually by paying an annual nonrefundable Member renewal fee and submitting copies of all current licenses (if applicable), and any information regarding change of ownership or address. Copart reserves the right to increase or decrease registration and renewal fees at any time without prior notice to Members.

By agreeing to these Member Terms and Conditions, *** ****** acknowledged that he understood that he was signing up for yearlong membership. **** member notes also indicate he opted in for member ship auto payment subscription on 9/24/2023 & 9/15/2024. Additionally, our records indicate Mr. ******* deposit of $500.00, $979.39 and $20.61 was refunded back to the original payment method on 9/16/2024. As stated in the terms and conditions, that *** ****** agreed to, the annual membership fee is non-refundable. We ask the BBB to close this case.
Initial Complaint
09/21/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Subject: Urgent: Outstanding Documentation Required for 2024 *** ****** - *** ***************** Dear [Recipient's Name],I hope this message finds you well.I am writing to address a pressing issue regarding the lack of documentation provided by your company, *****************, to both ************* and ************************* in relation to my 2024 *** ****** with VIN *****************.Despite numerous attempts to resolve this matter, I have yet to receive a response or the necessary documentation from your end. I have also requested to speak with a supervisor but to no avail. This delay has now escalated to a point where I am considering seeking legal counsel to pursue this unresolved ********* Financial is still awaiting essential documents such as the lien information, breakdown, and other required items. As we are approaching four months without a resolution, I urge you to prioritize this matter and provide the outstanding documentation promptly.I kindly request a callback from your company at your earliest convenience to discuss how we can efficiently resolve this issue and ensure that all necessary documentation is submitted to the relevant parties without further delay.Thank you for your prompt attention to this matter. I look forward to your immediate response and cooperation to bring this matter to a swift and satisfactory conclusion.Warm regards,
Business response
09/23/2024
**** ***** is not a customer of **********************. **********************'s customer in this matter is ************, who assigned Codys vehicle to Copart as part of an insurance claim. If **** has any issues regarding their vehicle while it was at Copart, they should address them with ************ who requested the vehicle be brought to Copart. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint.
Initial Complaint
09/20/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My undercarriage messed and control arms bent
Business response
09/23/2024
Unfortunately, ******** ******** did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.

Thank you,
Copart
Customer response
09/25/2024
I have reviewed the business response I'm trying to figure out what *** number you are referring to the *** number on my car or the business. I have no information for them because of my statefarm insurance is the one who sent my car there.
Initial Complaint
09/10/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Copart charges a membership fee for bidding online auctions. I thought it was a one time fee, as it should be. I paid the fee last year and was very upset to see they charged me again on September 6, 2024. I did not agree to be a lifetime member with yearly membership fees. The fee is $99.00 and I have tried to have them refund that amount without success. I am going to have to order a new debit card from my bank to avoid being charged again next year. They owe me $99.00 and an apology. My membership number is *****.
Business response
09/16/2024
In response to the claim asserted by ***** ***** about his request to refund his Copart Membership fee, one of the prerequisites to bid on prospective vehicles is establishing a member account with **********************. To become a Copart member, an individual must pay the non-refundable membership fee and agree to Coparts binding Member Terms and Conditions. ***** ****** member notes indicate that he consented to the current Terms and Conditions as well as opted in to enroll for membership autopayment subscription on 9/5/2023. These Member Terms and Conditions state:

IV. MEMBERS
A. Member Eligibility. You may sign up as a Member at Copart if you are at least 18 years of age. In addition, state-specific registration requirements and applicable laws,regulations, and restrictions may further limit Member sign up and vehicle purchasing eligibility. Copart reserves the right to deny member privileges to,or exclude from Copart facilities, any individual or entity, in its sole and absolute discretion.
B. Member Types.
Registered Guests must register and provide first and last name, email address and phone number. Registered Guests have the option to submit a physical address and copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable, in preparation of becoming a Basic or Premier Member. Registered Guests may search inventory, add vehicles to a Watchlist and create Vehicle Alerts, but Registered Guests may not bid on or purchase vehicles unless their membership type is upgraded to either a Basic or Premier Membership.

In order to bid on a vehicle, you must be a Basic or Premier Member in good standing:
Basic Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Basic Members, must pay the initial Basic Member registration fee. A security deposit may also be required in certain cases in order for the Basic Member to submit a bid (see Section V.H. below).
Premier Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Premier Members must pay the initial Premier Member registration fee and security deposit.
All Basic and Premier Members who purchase vehicles for resale must provide copies of current licenses and completed sales tax exemption certificates. Basic and Premier Memberships must be renewed annually by paying an annual nonrefundable Member renewal fee and submitting copies of all current licenses (if applicable), and any information regarding change of ownership or address. Copart reserves the right to increase or decrease registration and renewal fees at any time without prior notice to Members.

By agreeing to these Member Terms and Conditions, ***** ***** acknowledged that he understood that he was signing up for yearlong membership as well as enrolled in membership auto payment subscription. As stated in the terms and conditions that ***** ***** agreed to, the annual membership fee is non-refundable. We ask the BBB to close this case.
Customer response
09/17/2024
I am rejecting this response because: At no time did I agree to an open ended membership. I have no way to prove this and Copart knows that I can not prove otherwise. I will contact Copart and attempt to be removed from any further membership fees. Failing that I will close the account they are currently using to defraud me with. I will advise people not to use Copart in the future. ***** ***** September 17, 2024.
Business response
09/17/2024
Coparts position is unchanged in this matter and we stand behind our previous response.
Initial Complaint
09/05/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My truck was taken to the Copart facility in ****************** so my insurance could evaluate the truck to see if it was totaled. Before my truck could be evaluated, copart employees cut the seat covers out of my truck and threw all my stuff in the bed of the truck. Those seat covers meant the world to me. They were a gift from my grandfather before he passed. The manager at copart was very apologetic and said as far as seat covers they would pay to replace the seat covers. So i went and bought some and sent them the receipt and i have been ignored ever since! This was destruction of property! I want to get reimbursed for the seat covers. 500$. And at this point im about to add another 500$ for pain and suffering. They had no right to cut them out! I have attached receipt, i have a separate receipt for one poece to the seat cover i had to purchase separately because they didn't have it in stock. It was *****
Business response
09/21/2024
We have received confirmation from the referenced Copart location that they are working with our claims department for a resolution of this result of unforeseen occurrence.
Business response
09/24/2024
The Copart location has provided an update explaining this reimbursement claim has been submitted to our claims department. Our claims department has explained this claim is being processed and pending reimbursement payment. Claims has explained the check will be issued and forwarded out by close of business tomorrow.
Business response
09/26/2024
We have received notification from our claims department; this claim has been processed. The reimbursement check (*******) in the amount of $366.58 has been issued to **** Ashland as well as forwarded via ***** ************ to the address provided.

Copart respectfully request to close this complaint as the vehicle owner has been reimbursed for the damage to the seat covers.

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