Customer ReviewsforHighmark Residential, LLC

There is no way to contact the district you live in. There is one person to contact whose calls go straight to voicemail. Her name is ***************************** you would think there would be more than one person to talk to. I have heard from many people trying to leave smoky crossing apartments in ********** owned by this management company that they will hold off on giving your new apartment or mortgage company information. They are harder to get in contact with than the **** Unacceptable behavior when you cannot get information over two weeks calling and emailing every day.

Nightmare. Toured virtually because we were moving from ******* and website showed a clean property with remodeled interior. When we arrived, the apartment they had for us was covered in mold. every single window and closets had extensive water damage. wood was expanding and bowing in each area of the apartment. we refused to live here as it was inhabitable. they offered us another apartment that had a disgusting entry covered in *****. walls were chewed down by a dog, windows were crusted and wood was damaged. drafts throughout the front door and each window. stains on the wall, floor, mold in the bathrooms and worst of all, no working A/C!!! we had to stay in a hotel the first night we arrived with at 10 month old baby. we refused to live here and they will not return a call or email nor return the deposit/rent we spent even though we never physically stayed in their property 1 night. took over 35 photos of the property damages. seeking legal assistance.

Dear Highmark Residential,I am writing to express my serious concerns regarding the negligence I have observed in the staff of my apartment unit at *********************** Creek Apts in ************. Despite several verbal complaints and requests for action, the issues remain unresolved, posing significant risks to my health and safety.I have been a resident here for 4 months and I have always taken pride in maintaining a clean and safe living environment. However, the current state of my apartment is unacceptable, and I urge you to take immediate action to rectify these issues. I have been dealing with a leak in my ceiling for 3 days and I have not heard anything from maintenance pertaining to this issue. I understand that maintenance concerns can arise in any living space, but the lack of response and corrective action from the management team is deeply concerning. As a tenant, I have fulfilled my responsibilities by paying rent on time and abiding by the terms of the lease agreement. In return, I expect a safe and habitable living environment, which is currently not being provided. I kindly request a meeting to discuss these matters further and to establish a timeline for addressing the maintenance issues in my apartment. Please let me know a convenient time for you, and I will make myself available. I trust that you will prioritize this matter and take the necessary steps to ensure that my apartment is brought up to the required standards without further delay. Thank you for your attention to this matter. I look forward to your prompt response.Sincerely,***************************

The walkways leading up to the apartment are filthy. They had a company pressure wash everything last summer, but I don't even think the people used soap because all of the garbage stains from tenants letting their trash drip everywhere were still present after. They have a clean air pledge, but neighbors are smoking cigarettes constantly. I can't even have my sliding glass door open because other people's cigarettes smoke gets in my apartment. They have toxic plug ins everywhere in the clubhouse and gym, so be cautious if you have asthma.*******, the manager is impossible to reach. She hides in her office like a hermit and is always "busy". Equipment in the gym is constantly broken. But most importantly, the head of maintenance *******, has no respect for peoples homes. He deliberately ignored my request for him to wear provided booties upon entrance to my apartment for a move out inspection. He walked into my apartment with his boots. The same boots that walk on the filthy walkways, and other people's dirty homes. My home is extremely clean. I have a pet and there are absolutely no shoes allowed inside. Neighbors spill food all over the walkways and nobody picks them up. The stairs are NEVER cleaned or blown off. There is dog p*** everywhere. It is just an overrated place to live. After all of the add-ons with rent, it's $1600 for one bedroom 800 square-foot mediocre apartment. They claim that the apartments have granite countertops, they dont .The carpet was supposedly cleaned prior to me moving in. I borrowed my friend's carpet cleaner and ended up cleaning the entire apartment and the water was black. I am so glad that I am moving out of this place. They give you a gate sticker and a resident sticker that go on your car and they will charge you if don't return them. I was charged $40 because I bought a new car and stickers stayed on old one. You need a razor to peel these stickers off and once you peel them off, they are literal trash. Management is a joke.

The cost of rent is twice what it is at other complexes in the area, and as such you would expect this company to provide a pristine and luxurious living experience. When I moved in 8 months ago, there was a long list of things that I reported wrong with my apartment, some of which still have not been fixed to date. The leasing agreement is predatory in practice. The clauses for breaking your lease provide you with a number in black and white, but you have to read in 4 different sections. The first says that the breaking lease fee is not to exceed 100% of your rent, but there is a separate clause that states you must buy out of your lease essentially doubling the number that is hand-typed into the first section. That separate clause also states that they will not accept a 60-day notice without 1/2 of that payment up front. This was not made clear during the reviewing process and took significant digging to find. After I moved in, I have had trouble with the heat going out in cold months, and air conditioning going out in warmer months leaving my apartment a whopping 91 degrees for a long time before repairs were made. Despite a crime free addendum, there have been incidents of people pulling on my doorhandle, and my apartment smells like weed 2-3 nights a week. I have allergies, and there is nothing they will do about any of these problems. Luckily, I have not lost my job or income, and I can afford to get out of this situation. However, it would be very unfortunate if this had happened to someone in a different circumstance than my own.

I paid cash for a small bracelet and received a cash receipt. I value my privacy and know many companies sell or use my personal information for mailing, call lists etc.. I declined to provide a telephone number or email and told the store attendant I valued my privacy and would keep my receipt should there be an issue. There was an issue. I needed to exchange the bracelet I got for the same in a different size. This was two days after the original purchase (no price difference for size BTW).I came back with the bracelet in all the original packaging unopened in perfect condition. I brought my cash receipt as well. I was REFUSED an exchange without providing my phone number. If ********************* doesnt need my personal information to take my money. They also should not need it to make a like item size exchange of an item in perfect unopened/unused condition with a cash receipt present only 2 days after purchase.

Not even sure where to begin. The laundry center is always disgusting, never gets cleaned. I had a package stolen from the front office because the “mail room” is just an unlocked closet and they never ask for any kind of ID or proof that I even lived there so of course someone went through it and stole something. The creepy men that live in this complex, I seriously doubt they’re background checking people, not even half the amount of parking spaces there need to be. Someone tried to break into my car over night and ended up breaking my door handle, I’m assuming because the front gate is literally never closed so again, anyone could just come through and mess with your stuff. Dog owners let their dogs out off leash and don’t pick up after them. Then there’s the front office. They called me 8 times in a row while I was at work because they couldn’t find the keys I dropped off (shocker, considering there was no drop/lockbox to leave them in after the office closed). I’m still planning on filing several complaints with several other offices, this is absolutely ridiculous the kind of things their trying to get away with, everyone that works here is disgusting and awful.

Property manger isnt very trustworthy at all. Took a month for cable, was charged for water for half month in January, when she said I would not be charged. Front door loose, heater sounds like its going to explode! ******** loose, kitchen faucet flew off, while cleaning. No light fixtures in both bedrooms, bathroom sink clogged, tub faucet loose, no racks in stove first weekend I moved in, and maintenance doesnt work on the weekend. Bathroom mirror loose. Master bathroom tub faucet came flying off first week. I work too hard for my money to be subjected to all of these issues. Im out of there!!

Reserve stole $400 from me and won't return my money. Charged me late rent two months in a row even though I handed them a cashier's check twice in person. Our water heater broke and flooded our hallway and all they did was shut our cold water off. They never fixed the problem or extracted the water from our carpet; It's now growing mold. I have put in so many work orders, been there in person, talked to people on the phone and not a single person can tell me what is going on. MY ENTIRE UNIT AND FOUNDATION IS CRACKED AND TORN OUT OF THE **** because they wouldn't fix the water meter flooding for 3 months directly next to my apartment. I wish we had read the reviews on here before I moved in.

Gate damaged my vehicle and they are trying to hide from responsibility. Even told me Florida is a no fault state to ask my insurance company to fix their their gate damaging my vehicle. Refuses to submit to their insurance company