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Better Business Bureau®
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Better Business Bureau

          Current Alerts For This Business

          Accreditation Revocation:
          On 10/14/2024 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

          1. Establish and maintain a positive track record in the marketplace.

          1C. Be free from government action that demonstrates a significant failure to support BBB ethical principles. BBB evaluates the action and makes a determination on adherence to this standard based on the nature of the violation and the extent of harm it caused or is alleged to have caused, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action.

          8. Approach all business dealings, marketplace transactions and commitments with integrity, good faith and intent to do what is reasonably expected. Avoid involvement, by the business or its principals, in activities that reflect unfavorably on or otherwise adversely affect the public image of BBB or its accredited businesses.

          BBB Accreditation

          Not BBB accredited

          Invitation Homes

          View full profile

          This business is not BBB accredited.

          On 10/14/2024 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

          1. Establish and maintain a positive track record in the marketplace.

          1C. Be free from government action that demonstrates a significant failure to support BBB ethical principles. BBB evaluates the action and makes a determination on adherence to this standard based on the nature of the violation and the extent of harm it caused or is alleged to have caused, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action.

          8. Approach all business dealings, marketplace transactions and commitments with integrity, good faith and intent to do what is reasonably expected. Avoid involvement, by the business or its principals, in activities that reflect unfavorably on or otherwise adversely affect the public image of BBB or its accredited businesses.

          Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

          To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

          Standards of BBB Accreditation

          Build Trust

          Establish and maintain a positive track record in the marketplace.

          1. Be actively selling products or services for at least six months prior to application or have previously operated a similar business with an eligible business performance track record.
          2. Fulfill all competency and trade licensing requirements.
          3. Be free from government action that demonstrates a significant failure to support BBB ethical principles. BBB evaluates the action and makes a determination on adherence to this standard based on the nature of the violation and the extent of harm it caused or is alleged to have caused, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action.
          4. Maintain at least a B rating at the local office and its headquarters.
          1. Be actively selling products or services for at least six months prior to application or have previously operated a similar business with an eligible business performance track record.
          2. Fulfill all competency and trade licensing requirements.
          3. Be free from government action that demonstrates a significant failure to support BBB ethical principles. BBB evaluates the action and makes a determination on adherence to this standard based on the nature of the violation and the extent of harm it caused or is alleged to have caused, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action.
          4. Maintain at least a B rating at the local office and its headquarters.

          Advertise Honestly

          Follow established legal and ethical advertising and selling practices, including, but not limited to, the BBB Code of Advertising.

          1. Work with BBB and agree to modify, substantiate or discontinue advertising and selling practices when recommended.
          2. Use the BBB trademark and BBB affiliation statements under license and as outlined in usage policies then in effect.
          1. Work with BBB and agree to modify, substantiate or discontinue advertising and selling practices when recommended.
          2. Use the BBB trademark and BBB affiliation statements under license and as outlined in usage policies then in effect.

          Tell the Truth

          Honestly represent products and services, including clear and prominent disclosures of all material terms.

          1. Be clear in all written and verbal representations and include all relevant facts in all transactions.
          1. Be clear in all written and verbal representations and include all relevant facts in all transactions.

          Be Transparent

          Openly identify the nature, location, and ownership of the business, and clearly and prominently disclose all material facts that bear on a customer's decision to buy.

          1. Upon request, promptly provide BBB with all information requested to ensure adherence to BBB standards.

          2. Clearly and prominently provide to customers:

            • direct and effective means to contact the business
            • the business' return/refund policy
            • any recurring commitment into which the customer may be entering, including automatic renewals, payments or other financial commitments.
            • total cost of the transaction, including tax, shipping and handling, and other related charges prior to completion of the transaction
            • any known delays or shortages of stock
            • a receipt summarizing the transaction after the purchase
          1. Upon request, promptly provide BBB with all information requested to ensure adherence to BBB standards.

          2. Clearly and prominently provide to customers:

            • direct and effective means to contact the business
            • the business' return/refund policy
            • any recurring commitment into which the customer may be entering, including automatic renewals, payments or other financial commitments.
            • total cost of the transaction, including tax, shipping and handling, and other related charges prior to completion of the transaction
            • any known delays or shortages of stock
            • a receipt summarizing the transaction after the purchase

          Honor Promises

          Fulfill all contracts, commitments and representations.

          Be Responsive

          Address disputes forwarded by BBB quickly and in good faith.

          1. Provide a response to each complaint that:

            • Is professional,
            • addresses all significant issues raised by the complainant,
            • includes appropriate evidence and documents supporting the business' position, and
            • explains why any relief sought by the complainant cannot or should not be granted.
          2. Participate in mediation, arbitration or other dispute resolution services as requested by BBB.
          3. Honor any settlements, agreements or decisions reached as an outcome of a dispute resolution process.
          4. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.

          1. Provide a response to each complaint that:

            • Is professional,
            • addresses all significant issues raised by the complainant,
            • includes appropriate evidence and documents supporting the business' position, and
            • explains why any relief sought by the complainant cannot or should not be granted.
          2. Participate in mediation, arbitration or other dispute resolution services as requested by BBB.
          3. Honor any settlements, agreements or decisions reached as an outcome of a dispute resolution process.
          4. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.

          Safeguard Privacy

          Protect any data collected against unauthorized disclosure and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.

          1. Disclose handling practices for personal information, including but not limited to:

            • what information is collected;
            • how it is used;
            • with whom it is shared;
            • how it can be corrected;
            • how it is secured;
            • how policy changes will be communicated; and
            • how to address concerns over misuse of personal data.
          2. Ensure sensitive data (credit card, bank account numbers, Social Security/Social Insurance number, salary or other personal financial or health information) is collected and transmitted via secure means. Businesses will comply with applicable legal requirements and industry standards for the protection and proper disposal of all sensitive data, both online and offline.
          3. Respect customer preferences regarding contact by telephone and e-mail, and remedy the underlying cause of any failure to do so.

          1. Disclose handling practices for personal information, including but not limited to:

            • what information is collected;
            • how it is used;
            • with whom it is shared;
            • how it can be corrected;
            • how it is secured;
            • how policy changes will be communicated; and
            • how to address concerns over misuse of personal data.
          2. Ensure sensitive data (credit card, bank account numbers, Social Security/Social Insurance number, salary or other personal financial or health information) is collected and transmitted via secure means. Businesses will comply with applicable legal requirements and industry standards for the protection and proper disposal of all sensitive data, both online and offline.
          3. Respect customer preferences regarding contact by telephone and e-mail, and remedy the underlying cause of any failure to do so.

          Embody Integrity

          Approach all business dealings, marketplace transactions and commitments with integrity, good faith and intent to do what is reasonably expected.

          • Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of, BBB or its accredited businesses.
          • Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of, BBB or its accredited businesses.

          BBB Accreditation Process

          Not every business is eligible for BBB Accreditation. Businesses must meet, commit to and maintain the BBB Accreditation Standards (Accreditation Standards) in order to be eligible for and maintain BBB Accreditation. The BBB Accreditation Standards represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.

          In order to be eligible for Accreditation a business must complete an Accreditation application.

          Upon receipt of a fully completed BBB Application for Accreditation, BBB staff:

          • Reviews the application
          • Researches the business and its principals
          • Verifies the information presented in the application
          • May request additional information
          • May request proof of specific information on the application

          After the review and verification process, BBB will then evaluate if the business meets the BBB Accreditation Standards (Accreditation Standards).

          Once BBB has finished its evaluation, the application for BBB Accreditation is either approved or denied. If the applicant is found in compliance with the BBB Accreditation Standards it will be presented to the BBB Board of Directors, or a committee of that board, for final approval. If the application is denied, BBB will contact the applicant, indicating the BBB Standard(s) that were not met and any recourse available to the applicant.

          Contact Information

          5420 Lyndon B Johnson Fwy Ste 600

          Dallas, TX 75240

          Get Directions
          Visit Website
          (800) 339-7368

          BBB Rating

          B-

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.