ComplaintsforCentral Processing Center
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/25/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Would like my mailing address and all personal information removed from their database and mailing list.Initial Complaint
04/13/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I get letter after letter telling me I have important information final notice about my home loan. There is no phone number to call and I get one to two letters a day.Business response
05/05/2023
Thank you for reaching out and bringing this to our attention. We are a national marking company that generate direct mail campaigns for our clients and we can easily rectify this situation. These marketing letters are sent from a number of different vendors, including ** regarding insurance products for new home owners. You generally receive them right after your home purchase to inform you of insurance products available to you to protect your home and family. We can do our part and remove you from our mailing list but please keep in mind that there are other vendors that also mail similar mailings that you may receive. Thank you for reaching out so that we can resolve this issue for you.Initial Complaint
04/10/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We have received non-stop letters from this company ever since we closed on a Heloc.Every letter reads "Final Notice", but they keep coming.Initial Complaint
02/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Numerous unwanted bulk mailings or junk mail.Initial Complaint
09/08/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I am receiving a deceptive card marked as a 2022 ********** and talking g about benefits for seniors receiving social security. In my apartment with mail thieves this is putting a target on me implying I'm elderly and get a social security check. I want this place to cease sending me anything in the mail. It states I would be giving********** information. Please make it stop.Initial Complaint
08/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have received junk mail every single day since closing my loan from National Processing Center in Dallas TX. They have my loan amount and lender. There is no way to Opt Out of this junk mail as I do not wish to receive this harrassing mail or utilize their services.Initial Complaint
07/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Unsolicited mail offering mortgage protection insurance. I just want to get off this mailing list, it's a waste of paper and is a scam. Please facilitateInitial Complaint
06/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I recently got a mortgage. Within days of closing, this company started sending me an unsolicited mailing that uses deceptive language like "Important Notice" and lists the lender's name at the top of the mailing to make it appear to be from the mortgage company. The mailing is simply spam trying to sell mortgage insurance. As if that deception wasn't enough, they don't list a company name or a physical address anywhere because they know what they are doing is shady if not illegal. These companies need to stop deceiving consumers like this. I'm signed up on the do not send junk mail list like the do not call list.Here's one of the return addresses on the prepaid envelope. The only thing with any contact information. NATIONAL PROCESSING CENTER PO BOX ****** ****** ** 75261-9793Initial Complaint
06/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am getting mail almost daily from NATIONAL PROCESSING CENTER, ************** regarding insurance for a home loan. I closed on a mortgage recently and it is to the point of harassment in our mail. They have the dollar amount of the loan which of course went to my neighbors mailbox and they accidentally opened in error. Now my neighbor knows my loan amount. I do not want the insurance, I do not want any mail from them at all. What can be done to stop this? I can't find a way to contact them and when I called the number the person hung up the phone when I said stop sending mail to me.Initial Complaint
06/02/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Every day since moving into my home this company is sending me harassing mails requesting that I obtain insurance on my property and my life alleging they are affiliated with my bank. i contacted my bank and scanned in the letters received and they confirmed no affiliation. I understand fraud companies skim new purchases at the city level and attempt to scam new buyers. I will not be one. I reversed googled the address saw multiple complaints about the same thing, I added mine and i will be sending the company and cease and desist letter written out by my legal team. i want this as public record because a lot of unexplained fires are occurring with scams to defraud insurance. I want this publicized so that if something was to happen to my home these are people of interest to start with
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
16 total complaints in the last 3 years.
0 complaints closed in the last 12 months.