ComplaintsforJ.C. Maltos Enterprises LLC
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Complaint Details
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Initial Complaint
04/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I've been trying to get this company to come back out and repair a job they done with staining and finishing on a concrete pad since Oct 2023.. Each time i've contacted them their answer is "In 2 weeks will be out" or we've been out of town. No one cas back or contacts me unless i say. will contat the BBB. Finally last week was the last week of trying to get the job done, they sais they would be out last week and again NOTHING! I've have all conversations via mesage and txts.Business response
05/07/2024
Our company successfully finished the job for ************** on April 18, 2022 (Concrete Pad). Everything went well with the project, and the client was satisfied with the work. We have several images showing the finished product. One year and four months later, ************** contacts us about a stain on the pad that is completely unrelated to the original work. We explain that we could certainly go out and look, but also explained this was not related to the original work. He got very rude and uncooperative, and we were unable to reach any sort of agreement. My company has been doing concrete work in the community for over 20 years, and not only do we pride ourselves on quality work, but also on treating our customer's with respect, and having excellent service. I am more than willing to dialogue with the customer and also see if there is something I can help, as long as it is with respect.Customer response
05/07/2024
Complaint: 21517428
I am rejecting this response because: I have messages and txts that sisputes that I was rude and that they had agrred to come back out and redo the staining on the concrete. I can email the messages and texts to BBB if you like do to the size being larger than 8MB.
Regards,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.