ComplaintsforServpro of Kaufman County/Cedar Creek
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Complaint Details
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Initial Complaint
01/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
ServoPro of Kaufman County / Cedar Creek (Mesquite) will not complete the service as agreed upon. My State Farm claim was opened for the winter storm of last year (Feb 2021). I was assigned ServoPro for my repairs in May 2021. The work has still not been complete. There is continual no shows, late arrivals, lack of permits, bad workmanship, repairs to the repairs, broken promises, etc. As I reminded Jimmy Vann, my ServoPro rep, on December 22, 2021 by text message to which he acknowledged, I am still waiting on the following: 1. Shower door replacement 2. Kitchen Window drywall and painting to be repaired (last repair was poor according to my ServePro rep) 3. Accounting of what money, if any is due, to verify no additional charges have been placed on my account, as there has been continual problems and repairs of repairs. 4. Update on the reimbursement for kitchen blinds that I had to purchase myself because ServoPro contractors could not locate 5. What compensation, if any, is available for this horrible experienceBusiness response
05/18/2022
Consumer Response /* (2000, 19, 2022/04/25) */ Greetings, The complaint has finally been resolved. Thank you, ******** ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.