ComplaintsforE-Tech Galaxy, LLC
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Complaint Details
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Initial Complaint
12/13/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a laptop on 11/25/21 through ******* to be fulfilled by E Tech Business. It was advertised to be shipped and arriving at my home in 2 business days. It is 18 days later and my item has not shipped. The exact same item is still listed on the ******* website to be fulfilled by E Tech Business at a higher price and still advertised to be shipped in and arriving 2 business days. It is my child's only Christmas gift and I am frustrated that I was misled to believe it would arrive in time for Christmas.Business response
12/14/2021
Hello BBB team,
While our store was the available option for purchase at the time of snap shoot attached, we did not sell this item to the customer. The customer was not found in our records nor did we sell that item at such low price of $249. I recommend the customer contact ******* directly about this issue.
Filipe Santos
Director of Operations
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.