Customer ReviewsforTexas Pride Heating and Air

0 stars! I am floored at the dishonesty that came from this company! I was told so many lies it's unreal. Leaks everywhere, need new coils which eventually led to just need a new system. Quoted me $1100 for refrigerant I did not need after I was told I had NONE. Was told I needed all new coils in the attic, lies! Was told there were so many leaks and this system would cause such a headache In the future I would just need it replaced, lies! Was told that ******* did not make the parts needed for the job, lies! And the list goes on and on. Do not use this company, they will take total advantage of you!

Dear ******,
Upon careful review of your concerns, we are truly sorry to hear that you felt our communication was lacking in honesty and transparency. We place immense importance on providing accurate information and reliable services to our customers, and we deeply regret that you feel this was not the case.
We would greatly appreciate the opportunity to review the details of your service appointment, particularly in regard to the leaks and refrigerant concerns you've mentioned. If you have any evidence that you can share with us, such as photographs or documentation, it would be immensely helpful in our investigation.
Regarding the costs associated with the services, we extend our sincerest apologies for any confusion or frustration caused by the quotes provided. Our aim is to offer transparent and fair pricing based on the actual services needed. Your feedback highlights areas where we can improve our communication and ensure complete clarity in our quotes.
We want to acknowledge your mention of the diagnostic and repair charges. We have reviewed your case extensively and have taken the necessary steps to address your concerns. We have issued a full refund for both the diagnostic assessment and the repairs, as a gesture of our commitment to your satisfaction.
For us to address your concerns thoroughly and offer you the clarity you deserve, we kindly ask that you reach out to our customer service team at [customer service phone number] or via email at ************************************ Our dedicated team is eager to engage with you, understand your perspective, and work towards a resolution.

They were great and did not ***** for a weekend and evening call. You couldn't be safer by hiring Texas Pride Heating and Air. They were the best. I put a review a very long review on every web site I knew that did reviews. I am a grouchy old man and I never do reviews but Texas Pride Heating and Air deserved one. That's how good they are. There wasn't enough space on this page for me to put the whole review.

Thank you ***** for your kind words. Please let us know us know if you are in need anything else.