ComplaintsforTwo Men and a Truck

• Initial Complaint

  10/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  - Moving Day August 31st -Paid $1300 - Business committed to providing move from original location to final destination and storage unit. - Business sent a statement request. No response has been received since that was submitted on 9/25/2024. The business has done nothing to resolve this issue.

  Business response

  10/17/2024

  Dear ******,
  
  We apologize for not meeting your expectations, and we understand your concerns. Our Claims Manager, ******** ****, has sent you several emails to discuss a resolution but has not yet received a response from you. 
  
  We value your feedback and are committed to addressing the situation as soon as possible. Please let us know a convenient time to connect, so we can work toward a solution that meets your needs. 
  
  Thank you for your patience, and we look forward to resolving this with you.
  
  Best regards,  
  ******

• Initial Complaint

  11/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a quote via telephone on 11/17/2023 from ****** of approximately $1,200, worded as worse case scenario, however after the move was complete I was charged close to $2,000. I was quoted for a 3-man moving crew; they sent a 5-man crew without notifying me or confirming my agreement for the large increase in price.

  Business response

  12/11/2023

  *******, Thank you for sending over an inquiry regarding your issue. Ma'am we tried to contact you on the on the 5th and twice on the 6th for a resolution. When you have a moment can you please contact us ************, and ask for ***** to resolve the issue. 

   

  Thanks

• Initial Complaint

  11/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  When I first contacted the company prior to the move I informed them several times regarding my rosewood table and chairs and other expensive furniture. I thought that they would send a representative to assess my furniture and boxes to let me that 1 truck would be sufficient for a 3 bedroom home and 1 appliance, they informed me that they no longer did that since Covid and we would do a video instead. We did a video and again I mentioned especially the rosewood table and chairs, they let me know that the truck would be a tight fit and suggested I get 2 trucks and 4 men to have plenty of room and to protect my furniture , I agreed and also purchased $300 of insurance incase of damage. When the movers came i suggested they remove the leaf from the table, they assured me they had plenty of room, 1 truck almost empty. They did damage the table and chairs, a few ****** and cracked my bookshelf, denied the claim stating it was wear and tear, we are in our late seventies and I take very good care of my furniture. They offered me a settlement of $100 to repair other damages. I sent them pictures and also contacted their home office several times and again they denied the claim. I would either have them repair or replace my furniture or they can refund me the 2nd truck and $300 I paid for the insurance. Thank you for your consideration.

  Business response

  12/06/2023

  Dear ******, 

  Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with our movers and appreciate your trust in our services.

  Regarding the damaged table and the claim you filed, we want to assure you that our claims manager, ********, diligently worked on the claim in accordance with our tariff and the guidelines specified on the bill of lading. We understand the importance of addressing such issues promptly and professionally.

  After reviewing the pictures you provided of the damaged table, we also consulted with our wood vendor to gain further insights. However, it appears that the damage may not be attributable to any negligence on our part during the moving process.

  Regrettably, based on the information available, there doesn't seem to be any further action we can take at this moment. We understand the frustration this may cause, and we genuinely apologize for any inconvenience. If there are any additional details or perspectives you'd like us to consider, please feel free to provide them.

  Once again, we appreciate your business and value your feedback. If you have any further concerns or questions, please do not hesitate to reach out to us. We are committed to continually improving our services and ensuring the satisfaction of our customers.

  Thank you for choosing us for your moving needs.

  Customer response

  12/06/2023

  Complaint: 20854291
  
  I am rejecting this response because:
  
  Regards,
  
  *****************************

• Initial Complaint

  02/21/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Date of Transaction was 12/07/21. This was a legal size file cabinet, completely destroyed by the 2 employees. one employee stood over me to sign disclaimers while the other employee carried the cabinet upstairs by himself. Both men then set the file cabinet in place. The one employee slapped the back of it and the bottom drawer became misaligned. He asked me for a ******** screwdriver, then a flat head, then a pair of pliers so he could fix the rails. Now the whole thing is destroyed. One of them went back and looked inside the shipping carton and found a bottom piece that they had missed when taking the file cabinet out( that held the 2 sides together at the bottom) At this point one made a phone call and was told to file a damage report. I filled out the form. I have corresponded with ***************************, the claims manager,without any resolution several times. I paid $250.00 for the move and an additional ****** for overtime while they tried to fix their mistake. The file cabinet was $451.00. ****************** wants to give me $50.00 period. Unacceptable. My last correspondence I said I would accept half the cost of new ($225.00). I have not heard back

  Business response

  03/04/2022

  *****, 

   

  Thank you for expressing your frustrations, and I would like to apologize for the issues this has caused. Our goal is to complete a move without causing damage to a customers items, but in this instance we failed to do so. ****** the Claims Manager was upholding the guidelines permitted to moving companies that are provided by the **************************** and ** DMV. In your mover agreement and sales order, you elected on the day of the move the lesser coverage for valuation or "insurance" resulting in .60 cents per pound - per item. Although we understand your frustration towards the situation, ****** abided by the set of rules provided by the ** DMV as he found that your file cabinet was 80 lbs *.60= $48.00, ( ****** rounded up). 

  For your frustration, I would like to increase our offer to $100.00 total.

   

  I thank you for your time, 

   

  ******

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