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Complaint Details
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Initial Complaint
12/02/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
eTollFree's website is down. When their corporate HQ line is called, nobody answers. I believe they are out of business. My phone lines with them are down. I cannot fax. Their support chat line doesn't work. I have received no notice they are out of business.
Business response
12/05/2022
Good day! As for the complaint, we've had a system issue causing the website to have issues on the 1st of November and we responded the same day to let him know of the issue. The client was well informed same as with the fax. We did let him know that the fax feature will not going to be available for a while. He only chatted with us once and we informed the client about the issue. Also he sent us an email which we have responded as well.Initial Complaint
08/04/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
currently the toll free number 8557joseph/ ********** does not ring when called....and has been 3 weeks since I called in a complaint to etollfree.Business response
08/12/2022
Hello, we do apologizefor the inconvenience but the request cannot be done as we do not have a setting that can resolve the customer request. We have already offered for him to use our other feature which is Call Screening but the client refused to do so. We have expalined the situation with the client already. Thank you.Customer response
08/12/2022
Complaint: ********
I am rejecting this response because:
it is a lie.....the toll free number should ring like all other phone numbers.
Regards,
***************************
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.