ComplaintsforEcono Lodge
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Complaint Details
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Initial Complaint
12/02/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
We had a reservation for one night, 11/23-24/21 at the Econo Lodge in **************, ***** for our son. The room charge was $112.72, which was charged on my credit card. On Friday, 11/26/21, an additional charge of $282.50 showed up on my account from the Econo Lodge for dog, blankets, and trash. Attempted to call the hotel for three days in a row with no success i reaching anyone. Also sent an e-mail directly to Ray, the general manager with no response to date. Also, contacted and filed a complaint with ************** Econo Lodge sponsor and they could not reach the hotel either and have since filed a complaint on them. This matter is totally bogus and so unnecessary and unreal. Want the $282.50 refunded immediately. One additional item - the room didn't even have blankets on the beds, only a duvet cover??Business response
01/10/2022
Hello **************,
> In response to your letter of December 14 and our followup conversation by phone:
>
>
> Guest checked in to room on 11/23/2021 and checked out on 11/24/2021.
> Housekeeping reported the room had been left in unusually bad condition.
> Excessive trash all over, excessive pet damage including pet hair everywhere, much of which was sticking to the carpet.
> We had to take the room offline for 3 days to get rid of the odors and deep clean the carpets of stains and hair.
> As per hotel policy, customer was charged a $250.00 cleaning fee.
>
> --
> Kind regards,
>
> **********
> General Manager
> Econolodge of **************, **Customer response
01/10/2022
Complaint: 16200964
I am rejecting this response because: I have repeatedly asked for time and date stamped pictures of the room as they described the condition upon check-out and to date they have provided nothing. Also they indicated that items were missing but the inventory requested has not been provided.
Regards,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.