ComplaintsforUltra Sabers LLC

• Initial Complaint

  09/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a light saber from this company. I used it one time and it changed from the original color(pink) to red. And the hilt became extremely hot. I returned it to the company to have it repaired and when I received it back it had the same issues. I contacted the company to get my money back for the saber and they blocked me from messaging them and won’t answer my emails. Website says it’s guaranteed It has a one year warranty

  Business response

  09/19/2023

  As you can see on the receipt the consumer posted No Refunds or Exchanges. They can send it in under their 1-year warranty for inspection and repair, which they refuse to do. They have had it for 6 months and yes sent it back one time under warranty and it was resolved and shipped back. It is rare for an LED to go out multiple times. This is typically due to low batteries trying to work too hard that they are not producing the proper color and causing the batteries to heat up. We do not have warranties on the batteries the customer's use for their saber. They can send it back for another warranty inspection and repair, which is why they have a picture of their claim ticket, for warranty purposes. 

   

  Customer response

  09/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  Hello.

  This is the response i got back from them..if this was told to anyone buying from them they would not purchase anything.we asked for a specific color not one for 30min...were were lied too ip front just to get our money..does this sound ok to you?

  This is from Ultrasabers...

  , the color is expected to remain pink for about 30-35 minutes on a fresh set of batteries. Over the course of the next 10-15 minutes, it will usually turn red, then it will stop lighting up entirely
  

  ..ive used new batteries and this is not ok..thank you
   

  
  

• Initial Complaint

  12/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I had bought a saber a while back from them and it had an electrical issue within the warranty period. I reached out, and they said they wouldn’t fix it. I heard their customer service was better now, so i reached out, and they apologized and said they would fix it, just email them. 4 weeks later, still no response. I bought this on December 24, 2020, and I figured i would give them another try, but i wasted my time and money on them. This is the worst customer service i have ever seen, and I would say to anyone thinking about buying a custom lightsaber not to waste their time or money on ultrasaber either.

• Initial Complaint

  08/12/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  The transaction took place on July 22, 2022. I ordered a custom product that the company specialized in and paid $288.61. The order # is 935159. Upon receiving the product, I've noticed faults and defects having to do with the sound effects, the products individual parts, and flaws on the body of the product. I reached out and sent an email as soon as I could due to the short return policy, and had trouble getting a hold of a customer service representative. I was able to use their chat feature that was a part of the website and was promised a quick reply to my email, however I had to make a second attempt on the chat feature because I never heard anything after 3 days (the return policy time window). I was again promised the same thing and was told to send another email. As attached below, shows an email sent on July 24, 2022 with no responses to it. After four days passed, I copied and pasted the contents of the email and sent another on July 28, 2022 to which I finally received a reply on July 29, 2022. Attached is the contents of the emails and what was discussed. I've made it very clear from the beginning what I expected and what I'm looking for in terms of resolution, and in exchange, they offered a replacement product, but nothing more despite stating multiple times that I care not for a replacement. After attempting to resolve this transaction with them, it seems as if they have no interest in coming to terms with their mistake and have no problem trying to lay blame on the customer or the 3rd party shipping company. It's been over four days since the last email was sent and it seems as though their idea of resolving the issue is to not respond back and to sweep it under the rug.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩