ComplaintsforWade Crossing Apartment Homes

• Initial Complaint

  03/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  In Oct 2023 my lease renewed. My rent has been on AutoPay & after the renewal the full amount was not paid to the property. **** reached out to me & advised that with lease renewals residents have to go in & update the AutoPay details to reflect the new lease amount. I advised that I would do that, but it would have been nice to know when signing my new lease so that I could have updated it prior to being considered late. The updates were made based on his information & in Nov 2023 I received another call from **** advising I was late again. I asked how that was possible when I made the updates he suggested. He told me the system was having issues & no one knew how to rectify it, but I had to pay the additional amount owed & the fees associated with making another payment. To avoid this in the future I took my lease payment off AutoPay & have been paying manually ever since. March 2024 I paid my rent in the late morning of 3/6/24, technically it was considered late. However there was no late fee listed on the online portal. I received a call from **** asking about my rent, when I asked what he was needing to know about it, he advised it was late. I told him I paid it this morning. He then advised I had paid it without the late fee, to which I told him that there was no late fee listed in the portal. He then advised that I was still responsible for the late fee, which he advised would be visible at noon on 3/6/24 & as of 12:30pm was not visible. My issue is that there has been a history of *********************** issues that have resulted in myself & other tenants paying additional unnecessary late fees. **** has consistently been unprofessional, inappropriately sarcastic & forgetful when it comes to dealing with residents to the point where I said I no longer wanted to deal with him. He told me today that his goal was to create the best experience with all residents he encounters & I told him from day 1 in Oct 2023 that he had missed the **** on that tremendously.

  Business response

  04/14/2024

  Hello,

  Our team resolved this concern directly with the resident. Thank you.

  Customer response

  04/15/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  01/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I experienced harassment from a tenant management did nothing about, than my AC unit was not fixed and costing me $300-$400 a month and they refused to fix this. Than when my lease was up someone entered into the apartment and sprayed a dear urine that stunk the entire apartment up and they blamed my dogs for this, they hit my credit with a $1500 fee causing homelessness. I have gone to the debt collector they put this into who never contacted me or left any message and hit my credit causing homelessness. This is NOT a good apartment complex to go to they simply do not care.

• Initial Complaint

  12/07/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I've have had issues with the apartment complex workers since I had began the process of moving. I originally applied to the complex on 11/18/2021 as I had to be out of my old place at 11/29/2021. I was told I was approved the next day and needed a manager approval by Christin. Monday morning came and I was told that I needed to provided either a deposit or guarantor for it to them be approved. I gave all the information needed from my guarantor for on Tuesday. I was told I would get a call back and I didn't. I called back on Wednesday and another rep. Lindsey answered and I explained what was going on. She proceeded to tell me about what the usual steps were for the leasing process. I didn't do a standard come in as I work the same hours that their office is open. I did withdraw my guarantor the same day as we were having issues. I put my guarantor back in the paperwork and of course the next day was thanksgiving so I couldn't do anything for two days. On Saturday 11/27/2021, I came up here to sign my lease and waited all day to have my paperwork completed and it still was not because supposedly my guarantor was rejected, when in reality the leasing agent didn't know what she was doing. I had all my services turned on in the apartment Saturday so from Saturday-Tuesday I didn't have any electricity/wifi at my previous home.On Monday my paperwork still had not been processed and I was told I would again be waiting on a manager approval. In between this I even reached out the management (Patty) and left messages to which I didn't get a call back. I finally got everything approved the day I had to be out of the other apartment after making about 15 calls back and forth between me and the manager Malissa. Due to it being approved the same day I was inconvenienced as I had to leave work and miss money when I had already had everything I needed the weekend prior.

  Business response

  02/16/2022

  Business Response /* (1000, 5, 2021/12/09) */ I am Patti G****, District Manager, for Ovation apartments and am responding the above complaint. Our records indicate your application was submitted on line on 11/17/21 at 9:25 a.m. After the application is submitted we have to collect 3 paycheck stubs and other information from the applicant to verify income and identity. We processed the application on 11/20/21 and the outcome was to pay an additional deposit equal to one months rent or get a guarantor. We contacted you on 11/22/21 to let you know the outcome and it is noted that you would let us know. A guarantor application was submitted on 11/23/21 and we notified you on 11/24/21 that more information was needed from the guarantor. I believe your original guarantor did not want to provide the needed information and you let us know on 11/24/21 that you would be using a different guarantor so the original one was deleted out of the system. An invitation was send to the 2nd guarantor and did not receive information from them. At 5:46 you notified us the original guarantor was going to provide the needed information so the invitation for the 2nd was deleted from the system. Our offices were closed on 11/25-11/26. The leasing agent discussed brining in all the information and she would run the guarantor information on Sat 27th for move in. The guarantor showed up as denied due to an input error which was corrected on 11/29k/21 and the move in took place on 11/30/21. Malissa did help get the invitation to your guarantor so they could do the necessary paperwork and had a 3 way call with both of you. I show your electricity was connected at your current apartment on 11/30/21. I am sorry I did not return your call but I thought the issue had been resolved. We are sorry for any inconvenience but we do have steps that have to be followed and completed before an application/guarantor is approved. The Manager at the property is Shannon Mason and I don't think you guys have ever spoken. If you have any issues in the future, please reach out to Shannon or myself. We are glad everything worked out and you are our resident at Ovation. Consumer Response /* (3000, 7, 2021/12/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I reached back out the manager (Patti) on Thursday evening . I was told I would be contacted by Shannon no later than Monday because she would be doing an investigation. It's is currently 3:12pm and I have yet to once again hear from Patti or any member of the company. Business Response /* (4000, 11, 2022/01/11) */ I am responding to the last response from Mia. Shannon Mason, Manager at Ovation, called Patti G****, District Manager and we discussed the situation again with corporate. Mia told Shannon and Patti that she was out $240 for movers due to the delay in her move in date. Patti got approval and agreed to give Mia a concession for her inconvenience and the credit of $240 was given on 12/20/21. Shannon called Mia on 12/20/21 to inform her the credit was put on her account. Mia took the credit off her 2022 January rent payment and she is currently at a zero balance. As far as Ovation is concerned the situation has been taken care of.

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