ComplaintsforGarland Auto Sales

• Initial Complaint

  03/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I got a 2015 Mercedes-Benz in October Had immediate issues they said they fixed and didn't and told me good luck in court and laughed at my situation. They charged me $11000 more than it's worth and the Manager Tucker Saye told me he didn't care that it was my problem. Within six months the car I pay 700 amonth for now needs complete rewired which cost thousands and now my wife has no car to take my kids anywhere.

  Business response

  03/14/2023

  Customer purchased this vehicle as is and we tried to help him but he threatened our manager with physical harm and called us derog names that we can't repeat. He's responsible for all repairs, customer also had a choice to purchase different vehicles and chose the mercedes. He got a trade in offer from carvana ( he doesn't understand that dealers will offer him less for his trade so they can sell it for more. We tried to help our customers here, once he started calling our manager derog terms and making threats to phyyscially harm him, there's nothing we can do to helo him.

  Business response

  03/20/2023

  I will provide the necessary documents that the vehicle is sold as is. Sometimes I myself don't mind helping our customers, Mr ****** has been very rude, I'm sorry that he doesn't accept responsibility because he wants us to pay for his repairs, He's more than welcome to stop by and trade in his vehicle, as long as he covers any negative equity from his trade, out of pocket. We wish him the best and unlike him, we don't threaten anyone or called customers out of their names.
  See Attachment/File: **** ****** ** **

  Customer response

  03/21/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I'm only rude when rude too I was lied too and taken advantage of and the owner of this company had been contacted as well the person responding on there behalf is the same person who laid to me and got his money and obviously does this to alot of unfortunate people I will not allow this to continue I will continue to pursue lawful action and hold this horrible company accountable for selling lemons and the finance company has also been notified they may not fix my car that has been wrong since day one like they do to many others I have found and will now be also writing bbb no need to respond he is only being what he has proven to be and I will prove it as well don't worry about my car ill fix it seeing how they k ow what they sold me and that's why the As Is keeps coming up a shady way for car sales to thrive on needing customers tha KS for your help the auto center and muhamud will take it from here thanks

• Initial Complaint

  11/30/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2016 BMW X1 7/30/2022, the car has broken down 4 times since the purchase. August 6 Air went out they said the car just needed Freon. Aug 20th car ran hot spoke to Murad @XXX-XXX-XXXX he said the car wasn't serviced before they sold it to me. Picked the car back up on August 31st, the sunroof shade fell and the car was running hot again. Picked the car up on Sept 2nd the car proceeded to make whining noises they said they would check it out when they fixed the sunroof. Sept 24th while at the gas pump the car ran hot and shut off. Moe sent a tow truck, they kept the car for a month without any communication to me. When I finally spoke to them he said the radiator had a leak. they returned the car on 10/27 and the battery died, Moe said he wasn't going to fix it, Murad his partner came out with a new battery and broke the latch to the hood. He said he was going to fix hasn't fixed it yet. 11/15 the heat went out and Moe said use the warranty it was good. I took the car to BMW and they said the warranty doesn't cover the coolant leak and it would be 2100 dollars to fix. So the car is just sitting because I cant drive it in the cold and with the coolant leaking it could mess up the engine. BMW found the the engine mounts are broken when they did the review of the car. The warranty they gave me doesn't fix that either. I have only had the car 4 months and I have not been able to enjoy it. I'm scared to drive it anywhere due to the previous break downs and I still have to make a car payment to keep my credit from being hit.

  Business response

  12/14/2022

  Contact Name and Title: *********************,Operation MGR
  Contact Phone: **********
  Contact Email: *********************************
  We made the necessary repair to this vehicle after customer signed deal as is and we provided her a loaner vehicle. ***** is a no cooling off state so unfortunately we're not able to issue customer a refund. She also filed a complaint with the state and we were found of no wrong. We deeply apologize that she has buyer's remorse. The most peaceful solution we can offer her is to trade the vehicle in.

  Business response

  12/14/2022

  ***Document Attached***
  
  See Attachment/File: PDF document 7 1.pdf

  Business response

  12/14/2022

  Business supplied email: *********************************
  Use this address for this or any future complaints, but nothing else

  Customer response

  12/15/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have obtained a lawyer that is now handling the case, ****** is in the finance office the communication between the owner *** and ***** about the issues with the car have not been fixed. Also the heat doesn't work the owner *** stated that he fixed a leak the leak is still there. ****** advised that u had the best warranty but the damages that on the car *** advised that they are not covered by the warranty and should have been fixed before sale of car. ***** messed up the front tire side of the car and stated that he ordered the parts never came back and fixed them. I have all text, voice messages and communication about the issues that ***** stated should have been fixed when he sold *** the owner the car.
  See Attachment/File: A2673871-6C6C-44F7-80D0-648AF30BACE7

  Business response

  12/28/2022

  I'm very sorry that the client didn't like the solution offered to her. Since she has retain an attorney we will wait to hear from her attorney and handle this civil matter.

  Business response

  01/12/2023

  Business Response /* (1000, 5, 2022/12/14) */ Contact Name and Title: Tucker ****,Operation MGR Contact Phone: XXXXXXXXXX Contact Email: ******@garlandautosales.net We made the necessary repair to this vehicle after customer signed deal as is and we provided her a loaner vehicle. Texas is a no cooling off state so unfortunately we're not able to issue customer a refund. She also filed a complaint with the state and we were found of no wrong. We deeply apologize that she has buyer's remorse. The most peaceful solution we can offer her is to trade the vehicle in. Consumer Response /* (3000, 9, 2022/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have obtained a lawyer that is now handling the case, Tucker is in the finance office the communication between the owner Moe and Murad about the issues with the car have not been fixed. Also the heat doesn't work the owner Moe stated that he fixed a leak the leak is still there. Tucker advised that u had the best warranty but the damages that on the car BMW advised that they are not covered by the warranty and should have been fixed before sale of car. Murad messed up the front tire side of the car and stated that he ordered the parts never came back and fixed them. I have all text, voice messages and communication about the issues that Murad stated should have been fixed when he sold Moe the owner the car. Business Response /* (4000, 13, 2022/12/28) */ I'm very sorry that the client didn't like the solution offered to her. Since she has retain an attorney we will wait to hear from her attorney and handle this civil matter.

  Customer response

  01/30/2023

  We have received information that the attorney is sick and would like to move forward with the trade in as the car is not operating.

  Customer response

  03/08/2023

  ***Document Attached***
  Per the report from *** I'm asking that Garland Auto sales pay for the repairs due to them keeping the car for a month dropped it off 10/27 for it only to start leaking again the next week and stating that the radiator had a leak and the car is still leaking but it's leaking coolant.The dealership received my car 5 time to repair after the sale in July only to find out from the auction buyer that the car was never serviced and they sold it straight from the auction. They had me bring my car to ****************** hwy there furniture shop for them to mess up the hood and the railing around the tire. He said he was ordering pieces to fix and he never called to repair.
  See Attachment/File: C7EF92B9-7155-4E62-95F1-A133F7E7B8A2.jpeg

  Customer response

  03/21/2023

  As of 3/17 ***** ********** of ***** Vehicle advised that the dealership has list there license.

  Customer response

  04/17/2023

  The case was closed but the car dealership never switched out the car, I called on numerous occasions to switch car. They have since lost their license on 3/17 but are still operating. How do I dispute this closing of my case because they didnt honor what they put in the communication.

  Business response

  04/17/2023

  Customer purchased a used vehicle as is, all we can offer her is to trade in her vehicle and put down the difference between the trade in value and her payoff and get into another vehicle. If that doesn't work for her, we completely understand and we wish her well during her vehicle search. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩