ComplaintsforMac Haik Ford

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my dream car a 2020 Dodge Challenger on 3/30/24 from Mac Haik Ford Used Cars - Everything was great at first but then I took my car to my mechanic to make sure the vehicle was in good condition Saturday and I found out back brakes are bad and there is coolant leak on the engine block and it is not hose related also the back brakes don't look right. I went today to speak to the sales managers at ******** *********************** and ************************* which were not any help. They told me to go to Quick Lane to speak to them about what they found on the inspection. The report stated the front brakes we at 2 and 3 cmm and they let them know this and they chose not to fix them or disclose the issues with the car. This is s a safety issue and it was not disclosed. I know I purchase a used car as is but if there are any issues they should be disclosed to the consumer before purchase. All I ask for is that they is fix the issues the car had when I purchased it that they did not disclose.

  Business response

  08/14/2024

  **** the front and rear brakes past inspection during the *** process so we didn't replace. the vehicle has performance brake pads and rotors. you want to get all the life you can out of expensive performance brake systems. you can easily get 3-4k more miles before replacement.

  if we were to have done the front and rear brakes at that time the vehicle would have cost you $1,500-$2000. more at time of sale. Sometimes we decline certain work to help keep cost down for our customers. 

  We do appreciate your business and we realize ownership of performance vehicles is not cheap. What i will do is price the brake job at employee price which is discounted labor and cost plus 10% on parts. 

   

  *****

   

   

   

   

• Initial Complaint

  02/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a van Friday 2/9/24 for $71,397.36 from ******** Georgetown. I told the salesman I planned to build out the van as a camper so my girlfriend and I could take trips. The van was ordered with no passenger seat. He said we could add a seat. We now find out there is no air bag or wiring for a seat or seatbelt. I asked to return the van on Monday. They told me on Tuesday 2/13/24 that I could not return the van.I believe they were dishonest about adding a passenger seat.

  Business response

  03/11/2024

  this customer has returned the vehicle and has been refunded in full. 

   

  **********************************

  ************

• Initial Complaint

  02/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a 2014 **** taurus limited that I had towed to the service department. The service department has had my car for about a week They contacted me telling they can't work on my car because of the smell inside the car. I asked them if they could take to take it to the detail section. The response I get is there techs don't want to work on it because of the smell. When you are a business owner you have Mangers and employees that work under you. The boss delegates to employees what to do. The employee doesn't say what they are going to do and not going to do.

  Business response

  02/06/2024

  we are having a detail company call her about a detail of car before we will work on it.

   

  *********************************

• Initial Complaint

  08/08/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  We ordered a 2022 **** Edge from this dealer on 7/23/22. The dealer charged us $1995 for additional equipment - Lojack/window tint/door strips. There were no explanation from their finance department how the Lojack works. We picked up the vehicle on 8/12/22. We received no paperwork supporting the $1995, no owner's manual/serial # on the Lojack; the window tint and door strips were not done. We had to make 3 trips back to the dealer. The first trip we asked to meet with the sales manager and he gave us a Lojack advertising brochure only. When we finally got the email to set up the mobile app for Lojack, we noticed there is a subscription period. We called the salesperson and never received a call back. After we moved to *******, we tried to contact ****** regarding the subscription. It took a week back and forth via email and ****** never answered my question regarding the subscription. I finally talked to someone who was willing to explain to me on 8/3/23 that I need to go back to the dealer for the subscription renewal. That was their arrangement and ****** does not deal with customer directly. I called the salesperson, no response. I emailed the dealer via their website, no response. I did an online chat with their **** ******* on 8/3 and 8/4 and she said that she would make sure their service department calls me back. As of yesterday, no response. I chatted with ******* again yesterday and told her if nobody contact me by end of day, I would file a complaint. I don't even know how much the dealer charged me for the Lojack and how much the subscription renewal costs. At this point in time, this Lojack is a piece of useless equipment to me.

  Business response

  08/08/2023

  ***** my apologies about this situation. I am looking into this now and will have an answer by tomorrow. What is your current mailing address?

   

  ***********************- GM

   

  Customer response

  08/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  06/09/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Guaranteed Price Protection is a Farce at ******** I reserved my Bronco in August of **************************** October of 2021 at the ****************************** in **********, *****. I was guaranteed price protection when I ordered, which was appreciated since my order turned over a few times as my Outerbanks didnt arrive until February of 2023. Unfortunately, the promised price protection was not honored, and I was forced to pay the extra fee in order to pick up the car that Id been dreaming of and waiting for for 18 months.**** will send you a rebate check for $2,595, I was told the day I picked up the car. We cant remove the $2595 because we cant locate you in the system.I was promised to have a check in no more than three months. Considering were crossing four months now, this was a lie. I contacted **** to get clarity on this shortly after picking up my new car, and they were immediately able to locate my price protection, despite what I was told at the dealership. The rebate has to go through the dealer, **** explained to me over the phone. They made the sale. Work it out with them. Ive been calling ******** weekly for the past four months to receive the money Im owed. **************************, my sales consultant, has been putting me off this whole process. When I call him (if he answers), he tells me hes going to his inventory manager to get this cleared up. After 120 days of waiting on his inventory manager to address this, ** starting to wonder if an inventory manager even exists. While I am so happy with the Bronco itself, its an amazing car and everything I hoped for, I am not happy to be chasing down $2500+ four months later. This is money that has been stolen from me, and I expect someone to do something about it. As far as Im concerned, this sale is not complete until I am repaid for what I am owed. -*********************

  Business response

  07/07/2023

   

  ************ please except my apologies on any delays on our end or *********** It is never our intention to slow walk anything. Attached is a copy of your check. 

  Below is a email from our VMS clerk who handles ***************** and Incentives claims with *******************

  Hopefully you will receive your check very soon if you haven't already. 

  ***********************- GM

   

  *****,
  
                 I cut the check to the customer directly and mailed it out on 6/30/23.  It was supposed to go to the customer directly but since I had to submit an EXCEPTION for it, it took longer for **** to pay, and they paid the dealership instead of the customer.  ************ should have received the check by now.  I attached a copy of the check I cut.  Hope this helps.
  
  
  
  
  
  *****************
  VMS Clerk
  ****************************** (**********)
  ****************************************************
  PO BOX 710 **********, ** 78627
  

  
  

  Customer response

  07/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  02/02/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  (part 2) Based on my experiences ordering a **** *averick (end of June 2022) at ****************************** *******, in **********, *****, I have an on-going case via **** *arketing Program Headquarters...I arrived at noon 01/28/23 per my arrangement with _. He stated the truck was suddenly not quite ready. While I waited for no less than two hours on 01/28/23, I received a message at 1:24 p.m. from "new car manager" _. He stated knowing _ had reached out to me already and the car would be released from me and sold by the end of the day if I did not call back. Well, I was at *HFL sitting with _ when _ called. Interesting, after waiting for the * since the end of June 2022, *HFL planned to disregard my purchase if I did not return a 1:24 p.m. call prior to closing on the same day. Note, _ number does not appear as ********, it appears as _. _ had _ get me to drive the vehicle while waiting. I inquired with _ about the low fuel gauge reading. I also learned *HFL would charge an additional $5,000 to a customer not ordering the * (such as myself). Later, Business *anager _ charged me for the *** and commented the only incomplete item from the list was activation of the **** by Spereon - GPS theft technology. She stated all *HFL customers receive "LoJack" and promised to e-mail the activation to me *onday 01/30/23. *aybe LoJack is different than **** by Spereon since the cost was below $200 per paperwork (She seemed to be referring to the same thing though listed on the ***, including duration.)? Next _ was to attach the temporary plates. He assured me everything was complete except the need to register my **** Pass member ID (He took a picture of it for later.); he would do it upon returning indoors once I left with the vehicle 01/28/23. He stated _ wanted my picture with the vehicle, and *ac ***************** Lincoln takes a picture of all purchasers. _ quickly returned and stated _ wanted to know if *HFL could post my picture on the website.

  Business response

  02/06/2023

  Mr. ***** once again apologies about your experience. we do add lojack and other accessories on our stock inventory for our protection . order units do are not supposed to get those items unless the customer request them. hopefully the refund check we gave you back has resolved the issue and i hope you have many years of enjoyment from your Maverick. Hopefully you can now give us a 5.0 on survey and feel free to share any negative experiences in the comments section of the survey.

  warm regards,

   

  ***** ****** * **

   

  Customer response

  02/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID *********  I received a refund for the items neither ordered nor falsely provided originally.  I appreciate ***** and *********** efforts this past week to provide the items given the experiences shared in the original complaint.  Bless all.
  
  Regards,
  
  ***** *****

• Initial Complaint

  01/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On January 10, 2023, I received a call from ***************** Lincoln about the needed repairs to my vehicle. I was told the part would not be covered due to the part showing coffee, soda or some type of sticky substance was on the part and it came from my console. I explained to the service center that I do not drink coffee or soda and if do not drink in my truck. I asked to have the part tested to see what the substance was located on the part, and they refused. I asked if I had the part tested and it was not coffee or soda would I get my money back and I was told no. They then told me the part would be $975.00 dollars to complete the work. They determined this substance on the part was coffee or soda with a scope. My question is how they made this determination without touching or physically viewing the part needing repairs? This appears to be a scam because the warranty work would pay less than the labor and materials for them to do the job. I need your help to investigate this dealership and their practices. The service representative said this happens all the time and he tells customers the part was damage by coffee or soda. Is this a trend to keep from doing warranty work? Please investigate to determine if this dealership is forcing customers out of thousands of dollars to pad their bottom line.

  Business response

  02/10/2023

  ************ so sorry you feel this way. We are an award winning dealership that follows ****************** Warranty standards and protocol. if it's covered it's covered if it's not it's not. 

   

   ***********************-GM

• Initial Complaint

  11/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I attempted to purchase a vehicle from this dealership. We came to agreement on price and they sent me a credit app to fill out. After i filed out credit app they informed me the vehicle was sold. They told me the vehicle had been sold proir to me working the deal.

  Business response

  11/16/2022

  *************************************** lives out of state and submitted an online electronic credit app to get approval to buy a **** Lightning that became available for sale. unfortunately after several lenders reviewed the credit application it was turned down by the lenders .

  the same vehicles are looked at by many people all over the state and the country every day at every moment. ********************** you can contact the 3 major credit bureaus , Experian, Equifax and Transunion and request that the inquiries to obtain a loan be removed.

   

  *********************** - GM

   

  Customer response

  11/16/2022

  Complaint: 18409798
  
  I am rejecting this response because:
  
  Regards,
  
  ***********************************

   

  The credit bureaus do not allow you dispute inquiries. I have email from

  your sales manager stating vehicle was sold before I applied. You fraudently

  took an application a vehicle you could not sell. How can you submit applications for a vehicle you dont own anymore. 

  Business response

  11/16/2022

  you submitted an application and the vehicle had just sold. it's like getting a late payment letter when you have already sent the payment off . (sometimes things overlap but nothing maliciously was done here to harm you in anyway) please except our sincere apology for the vehicle selling to someone else during the process...  we can try and find another Lightning if one comes available, I believe **** may have mentioned this.  

   

  ***********************

  Customer response

  11/16/2022

  Complaint: 18409798
  
  I am rejecting this response because:
  
  Regards,
  
  ***********************************

  
  

  According to your manager **** the vehicle was sold before i started working the deal. I do not accept this response and expect you to remove inquiries based on trying to sell a vehicle that you did not own. I have already purchased from another dealer. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩