Customer ReviewsforShottenkirk Toyota Granbury

Stay away from this dealership. They are RIP OFF ARTISTS

Terrible! On my ****** mile service, someone broke a clip off of my hubcap, and they literally left the hubcap off, I assume hoping I wouldn't notice. Within 5 minutes I realized it was gone, returned, and they said the hubcap had just disappeared. Long story short, I had to threaten to call the police before they admitted what had happened. No apology or offer to right the situation. I then had to demand a new hubcap. It was such a bad experience, it felt surreal. Three is a crooked, dishonest culture at this dealership.

If I could do a negative 5 stars I would! Beware of this dealership guys. I bought a 2015 Dodge Ram 1500 pickup truck from Shottenkirk Toyota 6/17/21. After I tried to get ********* a little over 2 years later, found out through a car fax that they had ROLLED BACK THE ODOMETER!!! Thats right! I bought the vehicle at ****** miles and the vehicle history showed the truck had ******** miles at one point in its previous life! The dealership manager ***** told me its been over 2 years so its nothing you could do to us. She told me to contact the car fax and tell them to update the miles to the present miles like Im some fool! PLEASE BEWARE!!!!

******************Hello I recently purchased my **** Toyota 4 runner TRD PRO from Granbury *****, my financial advisor promised me things he never fulfilled and also didn't communicate with me about certain details about my full purchase. I felt extremely pressured to trade in my 2021 ***** Camaro LT1. I have had to contact the general manager twice since my purchase with complaints of ********************* the finance manager. I have text messages and text messages from when the sale and trade in took place. I'm extremely unhappy with his customer service and pressure to trade my other vehicle in. He said my credit score would go up after the trade it and it did the complete opposite and dropped at least 30 points, he promised to refinance my four runner after two payments, he promised 3 checks from my payoff for the Camaro which I had to contact the general manager to explain why I was still getting a bill from the Camaro two months later. They knew nothing about it. Or the refinancing. If there is anymore information I need to send in or txt messages I will, I have had 3 BMWs and one Camaro and have never had this kind of horrible customer service from a finance manager. It was suppose to be a birthday gift from my wife the runner and it became the worst nightmare I have ever experienced in my 40 years of life. Even the general manager protected him and didnt want to fulfill what was promised to me after two payments on my vehicle.

Today we experienced a bait and switch from this dealership. Drove to dealership test drove vehicle. Sat down with finance manager agreeing/shaking on a deal, completed all paperwork, got a tour of the service station, our sales person put on a license plate and took to get detailed. We were just waiting to sign the financing paperwork. 1 and 1/2 hours later another manager came and told us vehicle was already sold!She did then tell us that she had a similar vehicle next door - the switch!Complete waste of time - this experience left bad taste in my mouth for Toyota in general and this dealership- beware

Charged $1,500.00 for a tire and windshield warranty and was told that everyone had to pay it! A worthless added cost to a 2015 Corolla S used car! Buyer beware > this is an organized theft ring! ?????? ***

i read all previous reviews & and am shocked to say the least. Maybe the place is under new mngmnt, idk, but as for myself, my ******** daughter, we all had a great experience. We had ***************** as our saleman, we traded in 2 4 or so old Toyotas to purchase 2 newer *********** along with their finance department all worked very hard to get the business & to take care of both *********************** I can not say enough good about the effort they put into making this happen for ** & therfore allowed my kids to move past what was a "MESS" you might call it. Thanks Shottenkirk, we, as 1st time buyers there, **** return & send **************** members your way for their next purchase. Sincerely, ********************

I bought a 2023 Corolla SE for a great deal if you compare their prices to every other dealership around even with there fees there still cheaper! The staff was very friendly & my experience was nothing short of great. I would recommend Shottenkirk Toyota Granbury to my friends and family!

NOT WOMEN FRIENDLY!!!!!!!WORST sales experience ever. I called the store around 5:30pm to ask if the 2016 Toyota Yaris was ready for a test drive. The representative said yes, and that ***************** (who I first spoke with about the Yaris two days prior) was there. I finally arrived around 7:00 after driving over an hour to see and drive this car, and ***** tells me the car isn't even out of the shop yet. Last Saturday, **** told me all the car needed was to be detailed and it had already been through the shop and would be ready on Monday. Just from this alone, I tried to hold in my frustration.Then, when talking about pricing, ***** continued to mock and disrespect me. He refused to give a straight answer as to why the **** Confidence Package" was needed for $3,000 (warranties are never needed by the way), and gave very different answers to what **** told me Saturday. ******* said it was needed, so I tried to negotiate to get this taken off and I would've bought the car. Instead, ***** tells me "the best I could do is the gas for your drive here" in the most condescending way. I suppose he - and by association, the entire store - thinks that the way to make a sale is aggression. Especially to women who come into the store on their own, as I was.It is very clear that this store is not women-friendly by any means AT ALL, and has no skill in properly negotiating prices with customers, nor wants to make sales in this crazy automotive market.

Best to stay away from this dealership. Personnel doesn't know their vehicle product in order to be of any service, they add hefty hidden fees along with their market adjustment price, not thorough, no follow-up with the customer, and in my case a review was posted on their website using my name and email that I did not post myself. I highly recommend customers avoid this dealership.