Customer ReviewsforTexas Toyota of Grapevine

Deceptive Practices and ********************* at ********************** I have experienced nothing but frustration with Toyota, specifically the Grapevine dealership and Toyota Corporate. Despite regular maintenance, my 2017 ****** has been subjected to excessive charges for simple repairs. The dealership proceeded with unauthorized work and overcharged significantly. Attempts to resolve the issue with Toyota Corporate were met with indifference, with no escalation or serious consideration of my complaints. Their focus is clearly on maximizing profits rather than customer care. I will never buy another ********************** and recommend others avoid their service centers. Toyotas treatment of customers is unacceptable.

Had appt to get oil change. They also found a nail in my right rear tire. I decided to get the back to two replaced. I waited four hours . There was no explanation for waiting. They gave me a number to call and it was a general voice number to the dealership. No avail. Went home and had to inflate the back tire three times because it was low. That is the one that was supposed to be replaced. Went back next day had to air tire again. Talked to manager in service and he could have cared less. The department replaced the two front tires of which were good and put a terrible tire in back that was about to blow. No explanation but said they did replace the front after I told them it was the back that was bad. No rental car he said or I would have to pay for one. It would take another three hours to change the correct tire. He could have cared less and did not try to compensate or offer any reply for me. I then took my care to Discount and it was replaced in one hour. This placehas the worse service and I will never go back to them.

They violated Texas senate bill 1464!!! Went in looking to purchase a vehicle found online. Had been pre-approved through a third party and planned on going in, looking at the vehicle and if it checked out getting the funds wired or a check written to the dealer. They refused to sell the vehicle stating it was against company policy to take a wire transfer or personal or certified check and kept trying to force me to fill out a credit application and use their financing. Buying a car is already difficult and dreading enough, I dont need a dealer violating a state bill and making my experience that much worse!! Texas senate bill ************************************************************************* third party financing for the purchase of a vehicle, passed in 2023.

STAY AWAY. If I could give zero stars then I would. ********************* is a sales rep that has no morals and will not honor his word. I live out of state but found a vehicle online and started chatting with *****. We agreed on a small discount. I have a relative that lives close and he went to drive the vehicle. All was good, it was just missing floor mats. I email and say if he can include floor mats we got a deal. ***** agrees and send me off to another rep to work out sending a deposit and ironing out details. The second rep tells me that we have to either accept the discount OR get the floor mats. I send over the screen shot of the conversation with ***** and they come back to me with its one or the other. I am upset and email ******************* with screen shots of him agreeing to both and all he says is the mats have to be at your cost. That is the last contact ***** and I had, he stopped replying and stopped answering my calls. After reaching out to another manager I found out that he sold the car to someone else that same day. This wasted a few days of my time, my relative drove 45 min each way for a test drive. ***** is a sleezy person and should not be trusted. Go to a dealership with morals and avoid this one at all costs. If you read other reviews, I am not alone in how I was treated, learn from my mistake.

BE WARNED!!! Worst car dealership ever!!. Elderly in laws (80's) went to this location in April 2023. Both walk slowly, at least one required ******, as well as having cognitive issues, such as dementia and other numerous health conditions. If it was just that they went in there to trade in for a truck, that would be fine. The salesperson, ****, apparently knew what he saw coming in the door (target rich environment). He showed them the most expensive truck on the lot (2023 Tundra Hybrid Capstone). Sales price was 83K. They misled them into trading their Hylander. It's bad enough that they were talked into this vehicle, making them believe they were buying it. Instead they were actually signing a 3 year lease. This wasn't discovered until I read the paperwork 2 days later, when I found it. I immediately contacted the dealership. They provided no concessions to resolve this. The ** seemed proud of what they did, essentially s******* my family out of 35K, before even walking out the door with the keys. It's clear that the saleman's family had a nice vacation last summer. It's clear that as long as you have a drivers license and credit, these jokers will sell you a car. This was an ongoing battle for the next 9 months. We obtained POA's for them, since they were elderly and were to the point of not being able to take care of themselves. I filed a complaint with Toyota Corporate, and even they were unable to get a response from Toyota Grapevine. My father in law passed away in January, enhancing the issue with this truck. No response from the dealership forced me to look for other avenues to get rid of this truck. Freedom Toyota (*****) actually took the vehicle off our hands, only giving us 5K back, and that took some haggling, since they didn't even have a dog in the fight . These sales people have no backbone, morals or ethics and could care less about the consumer. ZERO STARS IS THE ONLY WORTHY RATING!!! Unfortunately I had to give 1.

AVOID this place!!! This people do not care after you purchase a vehicle, nobody will help and will keep passing the problem from one person to another, this dealership doesn't have their game together they are extremely disorganized a they lie about many things when you need something.

At second oil change (15k mi), ******* recommended alignment on 2023 Tundra IMAX. Seemed a little soon and there was mention of or obvious tire wear at this time. At the 20k mi. service check I purchased the alignment with no visible abnormal tire wear. By ***** mi obvious front tire wear. Confronted ******* and was told this may be chronic issue with this model even when in alignment. This was Wednesday. My schedule did not allow for a visit Thursday or Friday and was told Texas Toyota does not do alignments on Saturdays so I set up alignment and two new tires at Toyota ****** for Saturday. By Friday I could see I would not make it home from work. Luckily I work near Toyota ****** and they found out of alignment conditions on both front wheels. Subsequent calls to Texas Toyota found ******* out sick and a Manger refusing to reimburse or discuss further. Awaiting answer from Toyota Corporate.

I went to this dealership and got my tires rotated and brakes replaced. Brakes are making squeaking sounds after the replacement, but thats a story for another day. After leaving, I noticed they did not replace a certain part on my vehicle. I called this dealership so many times I cannot count. They never pick up! I went there and explained the situation to them. They made me wait 20 minutes before having someone talk to me. By the way, they were talking to each other and laughing the whole time I was waiting. After waiting, we were met with a RACIST white man front the parts department. We complained and he said do you want to be helped?! Also, after he said he would order the part, I refused because I thought I had to pay for their mistake. He told us he would buy it and we agreed. Then he said Oh! Now youre okay with it because we are buying it! Obviously I would never buy a part from them for their mistake, I would buy it from somewhere else! He treated us like trash. It was obvious that he was racist. Long story short, he never ordered the part and I ended up buying it from somewhere else. PLEASE DO NOT GO TO THIS DEALERSHIP! GO SOMEWHERE ELSE WHERE YOU WILL BE TREATED LIKE A HUMAN BEING!

Buyer beware. This place will try to rip you off by adding on extra fees on top of their listed prices. They tried to charge me an extra $4k "maintenance fee" on a used car that had several flaws that they weren't going to fix. They tried to tell me they couldn't negotiate on price either because the "sell price" was what they purchased the car for which is just ridiculous considering it was above the *** value for the same car in excellent condition (which this car was not). Do yourself a favor and don't give this place your business.