ComplaintsforLet's Pretend Tea Parties
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Complaint Details
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Initial Complaint
02/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Gift card purchased 12-8-24 for my grand daughter Was told at purchase gift card does not expire Called on 2-19-24 to make appt for tea party but told my gift card is not valid because company was sold. Company has same name and is at same locationBusiness response
03/26/2024
On Feburary 16th 2024 we purchased Let's Pretend Tea Parties from the previous owners, *************** Ventures. Under the agreement of the purchase, we assumed no debts or liabilities. We were not told there may have been any outstanding unclaimed gift cards. On Feburary 20th, the customer ******************************* arrived in our store with a gift card that was purchased under the previous ownership. Because of our new point of sale systems, we had no way to validate if the gift card was valid, nor did she present a receipt proving the amount that was purchased. Despite this, we did what we felt was right, and offered her cash, or exchange of services, with no way of validating her gift card with the new systems required for us to use when we purchased the business. The customer chose services, and we rendered services without question and accepted the gift card, and took a loss on her services, provided them for free in exchange for the gift card which was purchased under previous ownership. The attached pictures show proof of her services rendered, and the fact we took a loss. We feel we did everything within our power to make the customer experience as positive as possible, even though many of the variables were out of our control.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.