ComplaintsforKen Parker Service
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
We have used *** Parker for 20+ years. We've referred MANY people including my husband's company for a huge maint contract. We purchased a unit (inside and out) from *** Parker. I called *** Parker for service because the fan outside was not coming on. The tech came out and said he needed to order a part for the inside unit. I was confused it was for the inside. . I was informed by the girl in the office at *** Parker this was covered under warranty. After two weeks, I called and was told the part was in and arranged for someone to be at our house the day the service was scheduled. I was told everything was good for that morning when I called to check.. At 11:30 I called *** Parker as the tech never showed up. I was told that the part did not come in and he would not be coming. No courtesy call to say this at all. My daughter waisted her whole morning for nothing. The tech came the next Tues with the part and then said we needed a new motor outside because the fan was not working. That's the whole reason I called in the first place was about the outside unit. That part was ordered and we waited another 2 weeks. They came out to put that part on. I was still being informed this was under warranty. I spoke to the owner and he said the parts are paid but the labor is not. I understand that. After several weeks the bill arrived for over $*****. We were not happy and did not intend to pay ***** for warranty work. After many calls, I told them that we would agree to pay $500 for the labor and that was it. The bill was reduced to $900 and said we could pay $500 now and pay the rest out at $10/mo. Needless to say I am very sad that it has come to the point that we now have to find another AC company due to the un-ethical practices of this company. Until they reduce our billing to the $500 we agreed to pay in labor we are not paying anything. I feel like as long as we have been a customer with this company 20+ years, with many, many referrals this is a slap in the face.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.