ComplaintsforThe King's Car Care

• Initial Complaint

  06/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  There were several transactions starting on the date of 8/13/2021 that eventually totaling into $11,156.44. The business's commitment was to fix the truck and have it running properly before I went to work out of state. This included but not limited to a new engine &transmiss That did not happen. They then committed to having it shipped up to me once the work was done. That did not happen. The truck was never fixed properly when them having the truck all the way up to June of 2022. They refuse to fix the truck properly as I have had to bring it back to them several times and the issues are not fixed and at times new issues arise that were not issues before. I had to take it to the dealership to get a proper diagnosis that cost me an additional $350. This has cost me in ways of lost work, rental vehicle fees, loss of the use of the vehicle, pain and suffering along with more. While they had custody of my vehicle's toolbox was broken into as well and they refuse to reimburse me for that. The business's "attempts" to resolve the problem is has been them constantly either fixing what they screw up and still not fixing it or just clearing codes to down right lying. Also claiming I needed to by this or that to solve the problem. I have other costs such as carrying insurance on a truck I could not use, rental car fees, uber fees, time off work to return a rent vehicle, time to take it back to the shop at times when I had to return it back to work. At this time just some of the money spent for all this is $19,569.21, not including pain and suffering, health issues due to stress and mental stress from the whole situation over the past year and loss of my fiance's vehicle that I had to use as well. My solution is for a refund of $15,000 at this time only and is not even the full amount of the damages incurred and to sign over the truck to them (minus the toolbox) as the truck has been deemed not fit to drive, a danger to drive and can no longer be trusted to worker properly.

  Business response

  07/07/2022

  We gave him the truck and signed the paperwork saying that the truck was good. His wife took the truck. We changed the engine twice. They have a warranty for three years for the engine and transmission (the warranty is through us, but the engine is through ********). This only include the engine assembly. They have never brought the vehicle back. 

   

  Additional Response from business via email:

  To whom it May concern:

  
       I hereby wish to let you know that at the time that Mrs. ******* took the van from our mechanic shop she took it with no problem. The truck did not have an engine light on. If at the moment the truck continues to give problems, they can gladly bring it and we will verify it. We are here to help the customer. The truck has a guarantee on its internal parts (engine and transmission). The guarantee is specified in the paperwork (estimate) provided by us to the client. At no time have we refused to repair the truck in any problem and/or detail that it has had or still has. Even we have invested about $4,000.00 in parts and labor that Mr. **** ******* was not and is not being charged for. It should be noted that the engine after having installed it the first time had to be changed three more times. The second time we had to install it, Mr. ******* had nothing to do with it (he didn't have to pay), it was the company that paid for the engine warranty. The third and fourth time we had to remove and reinstall the motor neither the company, nor the warranty, nor Mr. ******* did NOT pay a penny as there were problems with the motors that the company sent us, even the company having the correct information of the truck. I had to pay my employees out of pocket for those tasks that were not cheap at all. Additionally all the parts and sensors that we had to order were not charged to the customer either. Any expenses that Mr. ******* has made it with another company or in another place, in relation to the truck, we are not responsible for the expenses since all the parts of it have a guarantee with us (engine and transmission). His job is to bring the truck and let us know of any problems so the engine and transmission company will honor his warranty.

   

       We were in communication at all times with the customer via telephone and in person and we let them know everything that was happening regarding the problem with the engine and they agreed at all times and knew the time that the entire waiting process would take. work and frustration both for them and for us. Through this situation, we inform the client that we are not responsible for any personal expenses such as a rental car, any travel expenses for work, etc. Additionally, we have a policy that we are NOT responsible for damage to the client's property, which we let the client know with signs outside the premises so that they are aware of the policy. As soon as we finish the vehicle, we let the client know that he is ready so that he can pick it up and we put it outside the building. In the same way we do the same with all our clients, without exception.

   

  Sincerely

• Initial Complaint

  12/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my F-350 diesel truck the beginning of Dec. 2021 and picked it up on 12/27/2021. On 12/22/21, they charged me $1538.72. I brought the truck to them because it was hard to start and I didn't have any brakes. When I picked it up, it was still hard to start and it didn't have any brakes. They changed the brake calipers, which I don't know if it needed changing, the master cylinder and the brake booster, which I don't know if it needed changing. I ended up taking the truck to another mechanic who had it fixed in just over a day. The brakes weren't working because the first shop left a vacuum hose off. The engine was hard to start because the first shop left the fuel line loose and there were 4 fuel injectors that had cracked O-rings. The first shop had changed 2 fuel injectors. I called and talked to the owner, *****, at King's Car Care and he told me that none of that stuff was left undone at his shop. I feel that I was overcharged for their shoddy repairs and that they owe me money.

  Business response

  02/10/2022

  Wednesday 9, 2022

   

  ****** ******** ****** *** ****** ** **** ********* ** *****  

  To whom it may concern.

   

  Until now we received the letter where Mr, ******** indicates that we did not fix his truck, it is a 1994 rord F350 7.3L-V8 truck, which had to go to another mechanic, but that is not true, we did fix his truck. Mr. ******** paid the entire bill in full. If his truck hadn’t turned out well, he wouldn't have paid the bill in full until it was tell:ly and he wouldn't have taken his truck either. If Mr. ******** went to another shop because he was not satisfied with the work we did, that was his decision, He should have cone back and let us know so we could try to make him even more satisfied. But as I mentioned before, the truck did net have any kind of problem, he was working perfectly and the brakes too. If the costumes says that we left him a loose hose, it's impossible because if he wasn't leaking brake oil, which he wasn't. Mr. *** ******** came to our shop talking about another shop where he had taken his truck before and where they supposedly did another job wrong in which the truck was supposed to not start properly but, on the contrary, the truck was starting as it should.

   

  At the time of giving the diagnosis of the injectors, it is recommended to change them oil, why?

  Because when he starts to cause one problem and only one is changed, then everyone can continue to cause problems, The costumer didn't want to as he didn't want to spend a lot of money. He also changed one of the tubbings of the diesel lines that go in the injectors and have some seals (rings) which cannot be changed. This Is why it had to be purchased because it already comes with the metal t\›be (tube oil or Inlet Tube Turbo). All the tubbings had to be changed and we let the client k1\ow that all the tubbings had to be changed but he didn't want to, he only wanted to change one. He was changed bul the truck began to leak for another place, The client was warned that he had to repair it, that it was not right and that it was dangerous, but he did not want to and he wanted to take it like that. In addition, the costumer was also told that the truck had the two Bad Brake calipers on the front. We bought the part and repaired it. The Glaw Plugs were also diagnosed (four were changed), the Master Cylinder and the Brake Power Booster, which also bought the parts and did the work.

   

  He paid for everything, the parts and the labor. He was totally satisfied with the work done. He came for his truck and left. He did not call us again or return to the workshop and we undefst8nd that he left satisfied and that the truck did not give him any more problems. I don't know what Mr. ******** wants, I just want to let you know thst we did a good job.

  
  

   

  We are an honorable, honest, good and prestigious shop. We always speak to the costume‹ honestly. We haven't had any kind of problem with anyone and we don't want to have it. I hope this situation Is resolved because we do not want a bad perspective for us and much less With Mr. ******** ***** he is a person who, like us, is a worker and had his own business with a lot of sacrifice.

  Sincerely,

   

  President

  The king's Car Care & Strike Performance Inc.

  ***** ******** **** ***** ********

  Customer response

  02/10/2022

  
  Complaint: ********  
  I am rejecting this response because:  I had a VACUUM HOSE that was not connected and it was the reason that the brakes were not working.  This would NOT be leaking fluid!!! I picked up and brought back the truck THREE TIMES telling them that the brakes were not working and that the truck was not starting right.  After a MONTH of them having my truck, I picked it up and took it to another mechanic that is fixing what King's Car Care did WRONG!!!! I paid them to avoid having to argue with them but they NEVER fixed my truck.
  
  Sincerely,
  
  *** ********

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