ComplaintsforUrban Air Trampoline and Adventure Park
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Complaint Details
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Initial Complaint
09/14/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have been trying for 2 months now to cancel my membership after more than fulfilling my 12 month commitment to no avail. It says I have to cancel online, but their website doesn't allow that option. The local park stated they put in a request to corporate and I needed to wait 24-72 hours to hear back. I still haven't heard back. The only thing I did receive today was 1600 emails all with different peoples first names for 10% discount! RIDICULOUS. I want my money back from the last 2 months since I started this process and to cancel for good. It seems I'm not the only person that has had this issue and all they seem to keep responding is we take these things seriously yet they haven't resolved the issue so that should tell you something.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.