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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
******************************* placed my account on a water leak without proof. I live on a fixed income, and my water bill continues to be higher, costing me more money every day that I turn on my faucet. I have been a customer for at least twenty-five years. My loyalty means nothing to *******************************. A scanner charges me a prorated amount rather than an agent getting out of the Haralson County Water vehicle and manually reading my meter monthly. This is extremely disturbing for me as a citizen of *****************, and I am treated by people in positions of authority as a second-class citizen. I am paying a bill generated by a scanner, which is not without error. **************************** is blaming the ******************************* for the problem that I am dealing with. I have no water or gas because both companies are pointing fingers at the other company blaming the other company while I am caught in the middle of who is responsible for the crisis I am now facing.***** Sue *****************
Business response
10/15/2024
This complaint does not have any connection to VeraBank. How did it get to VeraBank? I have confirmed this person is not a customer and the email is not directed to VB. Do I need to state that in my reply?Business response
10/15/2024
Weve read the customer complaint *************** and do not find any customer by this name in our data base. The customer lives outside of our market area.
Please let us know if there is anything more we can do.
Sincerely,
***** **********
Vice President
VeraBank
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.